File a Complaint
Lost parcel, failed delivery, or wrong charge? This step-by-step guide covers every official channel to raise and escalate a complaint with India Post in 2025 — from the CRM portal to CPGRAMS.
Find the Right Complaint Channel
Select your issue type and get the exact process to follow
4 Ways to File a Complaint with India Post
India Post provides four escalating complaint channels. Start with the quickest option first. If that does not resolve the issue within the expected timeframe, move to the next level. Jumping straight to CPGRAMS is fine for serious or recurring issues.
The Right Escalation Path
Follow this order for the fastest resolution. Each step has a built-in waiting period — if the issue is not resolved within that time, escalate to the next level.
Visit or call the booking post office
For most issues, the fastest resolution is a direct conversation with the postmaster at the office where you booked the article. They have access to internal scanning records and can often resolve delivery disputes on the spot. Bring your tracking number and original booking receipt.
Wait up to 2 working daysFile on India Post CRM Portal (Dak Sewa)
Go to indiapost.gov.in and navigate to Customer Care. Select Complaint Registration. Fill in your consignment number, complaint type, and description. You receive a unique complaint number. The post office is expected to respond within 5 to 7 working days. Use this to create an official record and reference number for further escalation.
Wait 7 working daysEscalate to CPGRAMS
Visit Indiaposttrackings.com. Register with your mobile number and email. Select Department of Posts under Ministry of Communications. Paste your CRM complaint number from Step 2 and explain that the previous complaint was unresolved. CPGRAMS monitors India Post directly and complaints here receive senior-level attention. The government mandates resolution within 30 working days.
Wait 30 working daysApproach the Consumer Forum
If all postal channels have failed and you have suffered a genuine financial loss, file a consumer complaint at the District Consumer Disputes Redressal Commission. India Post is a service provider under the Consumer Protection Act 2019. You can claim compensation for service deficiency. File at consumerhelpline.gov.in or visit your District Consumer Court in person.
Final optionDocuments You Need Ready
Having the right information prepared before you file dramatically speeds up resolution. Complaints without these details are often delayed or closed without action.
Pro tip: Always keep your original booking receipt until confirmed delivery. It is the foundation of any successful complaint or compensation claim. Without it, India Post may reject your claim regardless of the circumstances.
What India Post Owes You
Compensation amounts are set by the Post Office Regulations 2024. Claims must be filed at the booking post office within the specified deadline. No compensation is payable if the loss was caused by the sender’s own fault or inadequate packaging.
| Service | Compensation for Loss | Claim Deadline |
|---|---|---|
| Speed Post (Domestic) | Double postage paid, or Rs 1,000 — whichever is less | 30 days from booking |
| Registered Post (Domestic) | Up to Rs 1,000 for loss of article | 30 days from booking |
| Insured Post | Up to the declared insured value | 3 months from posting |
| EMS International (Lost) | As per UPU SDR rate (approx. 40 SDR for parcels) | 4 months from posting |
| International Registered | As per UPU compensation schedule | 6 months from posting |
| Damaged International Parcel | As assessed on inspection | Within 24 hours of receipt |
Important: Compensation claims must be filed at the booking post office, not the delivery post office. Bring the original booking receipt and, for damage claims, the article itself in its damaged condition. India Post must pay confirmed compensation within 10 days of officially declaring the article lost.
How to Get Faster Resolution
Scam warning: India Post never contacts you via WhatsApp, SMS, or unofficial email asking for payment to release a parcel or process a complaint. Use only official channels. Report any such messages to cybercrime.gov.in.
Need help understanding your tracking status?
Visit India Post Tracking to check your consignment status before filing a complaint. Many tracking questions are covered in our India Post FAQ page.