XpressBees Customer Care Number: Helpline & Support Guide
The XpressBees customer care number is 020-4911 6100, available 9 am to 8 pm for shipment queries, delivery issues and returns. XpressBees handles a large share of Indian e-commerce logistics, so most calls relate to online orders — keep your AWB number or the retailer’s order ID ready and support can trace your parcel within minutes. Below are every official contact channel plus practical tips for getting your problem fixed on the first contact.
XpressBees Customer Care Number: All Contact Details
- Customer care number: 020-4911 6100 (9 am–8 pm, all days as published; call charges apply)
- Customer care email: customercare@xpressbees.com
- Grievance officer email: grievance@xpressbees.com — for escalations
- Online contact: xpressbees.com contact form and shipment tracking
- Head office: Building B1, Kumar Cerebrum IT Park, Kalyani Nagar, Pune 411014
Unlike some couriers, XpressBees publishes a single customer-facing phone line, so the XpressBees customer care number above is the right entry point for senders and receivers alike. Email is better when you need a written record for a complaint.
How to Reach XpressBees by Phone
Call 020-4911 6100 between 9 am and 8 pm. Since XpressBees is heavily e-commerce focused, the most useful piece of information is your AWB number — it is printed on the shipping label and usually SMSed or emailed to you by the retailer when the order ships.
Calling Tips
- Have your AWB number or order ID ready. If you only have the retailer’s order ID (e.g. a Flipkart or Myntra order), the agent can usually still trace it.
- Call mid-morning. The 020 line is busiest in the evening when shoppers return home to find missed-delivery slips.
- Be specific. “My parcel reached Pune on Tuesday and has not moved since” gets a faster answer than “where is my parcel”.
- Ask for a reference number at the end of the call and use it in any follow-up.
Email and Online Contact Options
Write to customercare@xpressbees.com for queries that need a documented trail — delivery disputes, missing parcels and refund requests. Put the AWB number in the subject line and include the retailer name, order ID and receiver’s address in the body. Replies typically arrive within 1–2 working days.
XpressBees also offers an online contact form on its official website, useful if email bounces or you prefer a structured complaint. For anything unresolved, escalate to grievance@xpressbees.com rather than calling repeatedly.
What to Keep Ready Before You Call
Before dialling the XpressBees customer care number, have these details to hand:
- AWB number — the primary shipment reference; without it the agent cannot search.
- Retailer order ID — essential if the AWB was never shared with you.
- Receiver’s name, address and phone number exactly as given at checkout.
- Order date and item details — helps distinguish duplicate shipments.
- The exact problem — “attempted delivery on 14 October, no one home” or “status shows RTO since 12 October”.
Common Issues the XpressBees Customer Care Number Can Resolve
Missed deliveries and rescheduling
The agent can book a new delivery attempt, usually within 24–48 hours in serviceable areas. If the parcel is sitting at a local hub, you may be able to arrange a self-pickup instead.
RTO (return to origin) queries
Parcels return to the sender (RTO) after repeated failed attempts or a cancelled order. Support can confirm whether the RTO has been handed back to the retailer — which matters because your refund is usually triggered only after the return is received.
Wrong address or address correction
Small corrections (pincode typo, missing landmark) can often be fixed while the parcel is still in transit. The delivery address can rarely be changed to a different city once shipped.
Delayed or stuck shipments
If tracking has not moved for 3–4 days, the XpressBees customer care number is the right channel: agents can see internal scan notes that are not shown on the public tracking page and can raise a hub-level follow-up.
For a quick status check before calling, use the XpressBees tracking page on this site.
XpressBees Support for Sellers and COD Remittance
Online sellers shipping with XpressBees use the same XpressBees customer care number for most issues, but seller-side queries (COD remittance, lost-claim settlements, pickup scheduling) are often handled faster through the merchant support channel on the official website. If you are a buyer, never chase the seller’s remittance — that is between the seller and XpressBees; your refund comes from the retailer once the RTO or cancellation is confirmed.
Escalation: Grievance Officer and Consumer Help
If the XpressBees customer care number and the regular email do not resolve your issue within 7–10 working days, escalate to the grievance officer at grievance@xpressbees.com. Include every previous reference number and a clear timeline of what happened. If that still fails, India’s National Consumer Helpline accepts courier-service complaints, and you can also approach your district consumer commission for value-based claims.
Frequently Asked Questions
What is the XpressBees customer care number?
The official number is 020-4911 6100, available 9 am to 8 pm. For written complaints use customercare@xpressbees.com and for escalations grievance@xpressbees.com.
Is XpressBees customer care toll-free?
No — 020-4911 6100 is a Pune landline number and standard call charges apply. There is no separate toll-free customer care line published by XpressBees.
How do I check where my XpressBees parcel is?
Enter your AWB number in the XpressBees tracking tool on the official website. If tracking has not moved for 3–4 days, call customer care with the AWB number for an internal status check.
What happens if my XpressBees parcel goes into RTO?
After repeated failed delivery attempts the parcel is returned to the sender (RTO). Support can confirm its RTO status; your retailer typically issues the refund only after receiving the returned parcel.
Last verified: 17 October 2026. Confirm contact details on the official XpressBees website.