Delhivery tracking is the real-time shipment monitoring system of Delhivery Private Limited, one of India’s largest and most profitable logistics companies, founded in May 2011 in Gurgaon, Haryana, that processes over 295 million express shipments per quarter, covers 18,000 plus PIN codes across India, and has shipped over 4 billion parcels since its inception. Whether you are waiting for a Meesho order, an Amazon delivery, a Flipkart parcel, or a direct ecommerce shipment, this complete Delhivery tracking guide covers every tracking number format, every method to track your shipment, every status meaning, all 2026 updates, and every fix for common Delhivery tracking problems.
What Is Delhivery?
Delhivery Private Limited is a leading logistics and supply chain services company in India, headquartered in Gurgaon, Haryana, established in May 2011 by Sahil Barua and Mohit Tandon while they were consultants at Bain and Company, that started as a hyperlocal express delivery service for offline stores delivering flowers and food locally in Gurgaon and grew into India’s largest third-party logistics provider handling one in every four parcels ordered online in India. In the third quarter of FY26 alone, Delhivery processed a record 295 million express shipments, a 43 percent increase year over year, and managed over 500,000 metric tons of PTL freight.
Delhivery operates 85 fulfillment centers, 70 hubs, 24 high-tech sort centers, more than 3,000 direct delivery hubs, and a 1 million square foot warehouse including cross-border fulfillment in Dubai.
| Detail | Information |
|---|---|
| Full Name | Delhivery Private Limited |
| Founded | May 2011 |
| Founders | Sahil Barua and Mohit Tandon |
| Headquarters | Gurgaon, Haryana, India |
| Total Parcels Shipped | 4 billion plus since inception |
| Q3 FY26 Express Shipments | 295 million, up 43 percent YoY |
| PTL Freight Q3 FY26 | 500,000 metric tons plus |
| PIN Codes Covered | 18,000 plus |
| Cities | 1,200 plus |
| Fulfillment Centers | 85 |
| Hubs | 70 |
| Sort Centers | 24 high-tech |
| Direct Delivery Hubs | 3,000 plus |
| Monthly Orders | 10 million plus |
| Certification | ISO certified |
| Customer Care | +91 8069856101 |
| Customer Care Hours | Monday to Saturday, 9 AM to 8 PM |
| Official Website | delhivery.com |
Delhivery Tracking Number Format
Delhivery tracking numbers typically consist of 12 to 15 digits, with the format varying by shipment type. Standard shipments typically use a 12-digit number such as 123456789012. Express shipments often include 14 digits for detailed tracking like 3474310012062. The Delhivery courier tracking number found on your receipt is made up of 14 digits, for example 13371037874773.
| Shipment Type | Format | Example |
|---|---|---|
| Standard domestic | 12 digits | 123456789012 |
| Express domestic | 14 digits | 13371037874773 |
| AWB air shipments | 12 to 14 digits | 3474310012062 |
| LRN freight | Lorry Receipt Number | Assigned at freight booking |
| International | Varies by partner carrier | FedEx or DHL format |
The AWB number on Delhivery is the Air Waybill tracking number, a unique code customers use to track their packages in real time. Delhivery partners with FedEx to provide air shipping services for transporting packages and air cargo to and from India, so air shipments may carry FedEx-format AWB numbers. Delhivery LTL shipping services are referred to as PLT services, and when cargo is loaded onto a lorry it is assigned a Lorry Receipt Number or LRN that can be used to track the freight shipment progress.
Your Delhivery tracking number is in your shipping confirmation email or SMS, on the physical shipping label attached to your parcel, and in the order details page of the marketplace where you placed your order.
How to Do Delhivery Tracking: All Methods
Method 1: Official Delhivery Website
Go to delhivery.com, find the Track Order section on the homepage, enter your 12 to 14 digit AWB number or waybill number, and click Track. Delhivery may also request the recipient’s phone number as an additional parameter to provide more detailed information. The official website provides the most direct access to Delhivery’s real-time logistics database.
Method 2: indiaposttrackings.com
Go to indiaposttrackings.com, enter your Delhivery AWB number in the search bar, and click Track Now. Real-time Delhivery delivery status appears instantly with no login, no captcha, and no registration required. For Delhivery shipments that connect with India Post for last-mile delivery in remote PIN codes outside Delhivery’s direct network, indiaposttrackings.com tracks both carrier legs in one unified timeline under the same tracking number.
Method 3: Delhivery Mobile App
Download the Delhivery app from Google Play or the App Store, log in with your registered mobile number, and track all active shipments from your dashboard with push notifications at every delivery milestone.
Method 4: SMS Tracking
Send your Delhivery AWB number by SMS to Delhivery’s designated tracking number. Your registered mobile number must match the booking. A reply SMS shows current delivery status without internet access.
Method 5: Customer Care
Call Delhivery’s toll-free number at +91 8069856101 to speak with a Delhivery customer service representative. Offices are open Monday to Saturday from 9 AM to 8 PM.
Method 6: Universal Tracking Platforms
AfterShip, 17TRACK, Ship24, TrackingMore, ParcelsApp, and indiaposttrackings.com all support Delhivery tracking. Enter your AWB number on any of these platforms for real-time Delhivery status and cross-carrier handoff tracking.
Delhivery AWB Number Tracking
The AWB number is your Waybill Number, which you can think of as your shipment’s ID card, a unique 12 to 14-digit code that helps you track your package, found on the shipping label, waybill, or receipt, and also sent via email or SMS when the shipment is confirmed.
AWB stands for Air Waybill, a unique identifier that serves as a digital fingerprint for your package. When you use Delhivery tracking, you are essentially scanning that fingerprint to see exactly where your shipment is at any given moment. The AWB number is assigned at the time of shipment booking and remains with the parcel throughout its entire journey from pickup to delivery.
If your AWB number returns no result on the official Delhivery website, try entering it on indiaposttrackings.com or Ship24 for automatic carrier detection. Double-check that you have entered the full 12 to 14 digit number without any extra spaces or missing digits.
Delhivery Express, Heavy Goods and COD Tracking
Delhivery offers a wide range of services including express parcel delivery, heavy goods delivery, warehousing and supply chain solutions, cross-border logistics, reverse logistics, B2B and B2C fulfillment, and last-mile delivery. Delivery times range from 30 minutes to 72 hours across its service portfolio.
Express Parcel Delivery: Delhivery’s express service is available 7 days a week and covers 18,000 plus PIN codes. Express shipments use 14-digit AWB numbers and include full real-time tracking from pickup through every hub to delivery confirmation. Delivery time is 1 to 3 business days for most locations.
Heavy Goods Delivery: For large appliances, furniture, and commercial goods, Delhivery’s heavy goods service includes scheduled delivery with installation support in select cities. Tracking uses the same AWB system with additional service notes for delivery appointment details.
Cash on Delivery (COD) Tracking: Delhivery handles COD collection for ecommerce sellers. For sellers, the Delhivery business portal shows COD collection status alongside delivery tracking. COD remittance to seller accounts typically happens within 7 to 14 business days after delivery confirmation.
Reverse Logistics Tracking: Delhivery manages returns for ecommerce businesses. Every reverse pickup generates a new AWB number. The return AWB tracks the parcel from buyer’s address through Delhivery’s return processing center to seller’s warehouse. Enter the return AWB on indiaposttrackings.com for complete reverse tracking.
| Service | Delivery Time | Tracking |
|---|---|---|
| Same-Day Delivery | Within hours | Full real-time |
| Next-Day Express | 1 business day | Full real-time |
| Standard Express | 1 to 3 business days | Full real-time |
| Standard Parcel | 2 to 7 business days | Full real-time |
| Heavy Goods | Scheduled slot | Full with appointment |
| Reverse Logistics | 3 to 7 days return | Full real-time |
| International | 7 to 15 days | Full with customs events |
Delhivery Tracking for eCommerce Sellers
One in every four parcels ordered online in India goes through Delhivery’s network. Now, one in every four parcels ordered online in India goes through Delhivery. Every month, Delhivery serves over 100,000 customers and over 15 million consumers.
Delhivery is Meesho’s preferred logistics partner, serving as the primary carrier for most Meesho seller shipments. It handles significant Flipkart volume with strong coverage in North and Central India. Amazon India also uses Delhivery for a portion of its shipments outside Amazon Logistics’ direct coverage area. Direct-to-consumer Shopify, WooCommerce, and independent ecommerce brands rely heavily on Delhivery for nationwide delivery.
For ecommerce sellers, Delhivery tracking provides a business dashboard with bulk AWB tracking for managing thousands of active shipments simultaneously, automated buyer SMS and email notifications at each scan event, COD collection and remittance reporting, returns management dashboard, and API integration for Shopify, WooCommerce, Amazon, Flipkart, Meesho, and ERP systems.
Carrier allocation engines automatically route each order to the best-fit courier based on PIN code performance, cost, and speed, ensuring Delhivery gets the lanes where it performs best while other carriers handle the rest.
Delhivery Tracking Coverage Across India
Delhivery now delivers to over 18,000 PIN codes nationwide. That is massive. Delhivery operates in over 1,200 cities in India. The Delhivery tracking service is available 24 hours a day, 7 days a week, providing easy access to a network of 12,000 plus locations.
Delhivery’s coverage across India is strongest in the North and Central India regions including Delhi NCR, Uttar Pradesh, Haryana, Punjab, Rajasthan, Madhya Pradesh, and Maharashtra. Its 3,000 plus direct delivery hubs ensure last-mile reach to Tier-2 and Tier-3 cities that many other private couriers underserve. For PIN codes outside Delhivery’s direct network, India Post is selected for deliveries to extremely remote locations where private couriers do not operate regularly.
Delivery timeline by location:
| Location | Same-Day | Express | Standard |
|---|---|---|---|
| Metro cities | Available | 1 day | 1 to 2 days |
| Tier-2 cities | Not available | 1 to 2 days | 2 to 4 days |
| Tier-3 towns | Not available | 2 to 4 days | 4 to 7 days |
| Remote areas | Not available | 4 to 7 days | 5 to 10 days |
Delhivery Tracking Status Meanings
Every scan event in Delhivery’s tracking system corresponds to a specific stage in the delivery chain. Here is what every Delhivery tracking status means:
| Delhivery Status | Plain English Meaning |
|---|---|
| Shipment Created | AWB generated, parcel not yet collected from seller |
| Picked Up | Delhivery rider collected the parcel from the seller’s location |
| Manifested | Parcel scanned into Delhivery’s logistics manifest at origin hub |
| In Transit | Parcel moving between Delhivery hubs toward destination city |
| Reached Hub | Parcel arrived at a Delhivery sorting hub for processing |
| Out for Delivery | Delhivery delivery agent carrying the parcel for same-day delivery |
| Delivered | Parcel successfully delivered and confirmed |
| Delivery Failed or Attempted | Agent visited but no one was available or address was inaccessible |
| RTO Initiated | Return to Origin initiated after multiple failed delivery attempts |
| RTO Delivered | Parcel returned to the seller’s warehouse |
| Picked Up for Return | Reverse logistics pickup completed from buyer’s address |
Out for Delivery explained: When Delhivery tracking shows Out for Delivery, a Delhivery delivery agent is on their route with your parcel and will deliver it today between 9 AM and 9 PM. Delhivery delivers seven days a week including Sundays in most service areas. If delivery fails, Delhivery automatically attempts redelivery the next day.
RTO Initiated explained: RTO means Return to Origin. This status appears when Delhivery has made multiple failed delivery attempts and the seller has requested the parcel be returned. For buyers, this means the order will be cancelled and a refund issued by the marketplace. Contact the seller immediately if you still want the order delivered.
Delhivery Tracking 2026 Updates
In 2026, Delhivery has continued upgrading its tracking stack to reduce delayed scan updates and improve ETA accuracy across a high-volume network. AI-based predictive tracking and ETA improvements mean that predictive models can anticipate disruptions earlier, support proactive rerouting, and produce more accurate tracking and ETA updates as conditions change. Enhanced real-time GPS visibility with automated alerts means wider GPS coverage across the network enables more frequent location signals and faster customer-facing notifications from dispatch through final delivery.
Delhivery in Q3 FY26 processed a record 295 million express shipments, a 43 percent increase year over year, reflecting the company’s continued scale-up and investment in tracking infrastructure. The company’s 18,850-plus PIN code network means Delhivery now reaches more Indian addresses than at any point in its history.
Delhivery Tracking Not Updating
Delhivery tracking stops updating for reasons that range from normal scan gaps to situations requiring immediate action.
Normal gaps that need no action:
Between Shipment Created and Picked Up, a gap of 12 to 24 hours is normal while the pickup rider is assigned and the parcel is collected. Between Reached Hub and Out for Delivery, a gap of several hours to one working day is normal during hub sorting and route planning. During Meesho and Flipkart Big Billion Days sale events and festive seasons including Diwali and Eid, scan delays of 24 to 72 hours are common due to extremely high parcel volumes across Delhivery’s network.
Problems that need your action:
Delivery Failed when you were home means calling +91 8069856101 immediately with your AWB number to request a same-day redelivery attempt. RTO Initiated without your knowledge means contacting the seller on the marketplace platform urgently. If the parcel has been in RTO status for more than 3 days, it is likely already in transit back to the seller. No update for more than 5 business days after the parcel was scanned at a hub is abnormal and requires a customer care inquiry.
Step by step when Delhivery tracking is stuck:
- Verify the AWB number has no typos and is the full 12 to 14 digit code
- Wait 48 hours for newly created AWB numbers before concluding there is a problem
- Enter the tracking number on indiaposttrackings.com to check if a connected carrier has newer data
- Call +91 8069856101, available Monday to Saturday 9 AM to 8 PM, with your AWB number ready
- Raise a query through the official Delhivery website under the Raise a Query section
- For marketplace orders, raise a complaint through Meesho, Flipkart, or Amazon Help Center for faster escalation
Delhivery Tracking vs India Post
Many Indian buyers and sellers compare Delhivery and India Post for domestic shipping decisions. Here is an honest data-based comparison:
| Feature | Delhivery | India Post |
|---|---|---|
| Founded | 2011 | 1854 |
| Type | Private, listed company | Government department |
| Q3 FY26 Shipments | 295 million express | 6 billion annual pieces |
| PIN Codes | 18,000 plus | 19,000 plus |
| Infrastructure | 3,000 plus hubs, 85 fulfillment centers | 1,55,000 post offices |
| Tracking Number | 12 to 14 digit AWB | 13-character consignment number |
| Sunday Delivery | Yes, most service areas | No |
| COD Settlement | 7 to 14 days | Varies by service |
| Rural Coverage | 18,000 PIN codes | Universal India coverage |
| International | 196 plus, via partners | EMS 100 plus countries |
| Cost | Competitive for ecommerce | Most affordable for individuals |
| eCommerce Focus | Built for ecommerce scale | Multi-purpose postal service |
For India Post consignments, indiaposttrackings.com provides the fastest captcha-free tracking. For Delhivery shipments, the same platform supports Delhivery tracking alongside India Post in one place without switching websites or entering separate portals.
Final Thoughts
Delhivery tracking gives every ecommerce buyer and seller in India complete visibility over their shipment from pickup through hub sorting to delivery confirmation. Knowing the 12 to 14 digit AWB number format, understanding what Out for Delivery and RTO Initiated mean, and recognizing normal scan gap windows removes the anxiety of tracking any Delhivery shipment. For tracking Delhivery alongside India Post consignments and international carriers in one unified place, indiaposttrackings.com provides free multi-carrier tracking with no login or captcha required.
Frequently Asked Questions
What is Delhivery tracking?
Delhivery tracking is the real-time shipment monitoring system of Delhivery Private Limited, India’s largest third-party logistics company founded in 2011, that lets buyers and sellers follow any Delhivery consignment from seller pickup through hub sorting to door delivery using a unique 12 to 14 digit AWB number assigned at the time of shipment booking.
How do I track my Delhivery shipment?
Go to delhivery.com, enter your 12 to 14 digit AWB number in the Track Order section, and click Track for real-time status. You can also enter the AWB on indiaposttrackings.com for instant no-login tracking, call +91 8069856101 for phone support, or use 17TRACK, AfterShip, or Ship24 for universal multi-carrier tracking.
What is the Delhivery tracking number format?
Delhivery tracking numbers typically consist of 12 to 15 digits. Standard shipments use a 12-digit number such as 123456789012. Express shipments typically use 14 digits such as 13371037874773. The number is on your shipping receipt, shipping label, and in the booking confirmation email or SMS.
Why is my Delhivery tracking not updating?
Delhivery tracking gaps of 12 to 24 hours are normal between pickup and hub scanning. During major sale events like Meesho sales, Flipkart Big Billion Days, and Diwali season, delays of 24 to 72 hours in scan updates are common. If no update appears for more than 5 business days after a hub scan, call +91 8069856101 with your AWB number.
Does Delhivery deliver on Sundays?
Yes. Delhivery delivers seven days a week including Sundays in most service areas across India. This is a key advantage over India Post which does not deliver on Sundays. Delivery hours are 9 AM to 9 PM local time.
What does RTO mean in Delhivery tracking?
RTO stands for Return to Origin. This status appears when Delhivery has made multiple failed delivery attempts and the parcel is being returned to the seller’s warehouse. Contact the seller immediately on the marketplace platform if you still want the order. Once an RTO is initiated, the marketplace typically processes a refund after the parcel reaches the seller.
Can I track a Delhivery return shipment?
Yes. Every Delhivery reverse logistics pickup generates a new AWB number. Enter this return AWB number on delhivery.com or on indiaposttrackings.com to track the return journey from your address back to the seller’s warehouse in real time.
How do I contact Delhivery customer care?
Call the Delhivery toll-free number +91 8069856101, available Monday to Saturday from 9 AM to 8 PM. You can also raise a query through the Raise a Query section on delhivery.com. For marketplace orders, contacting the seller through Meesho, Flipkart, or Amazon Help Center often results in faster resolution as sellers have direct escalation channels with Delhivery.
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