If you have sent a parcel abroad with Atlantic International Express and are now wondering where it is, this guide walks you through atlantic courier tracking from start to finish. From finding your AWB number and using the official tracking page to decoding customs statuses, keeping your documents ready, and knowing when a delay is normal — everything here is verified from Atlantic Courier’s own website, so you are working with facts, not guesswork.
Who Atlantic Courier is: company snapshot
Atlantic Courier operates as Atlantic International Express, an international courier company headquartered in Mumbai that has been serving since 2010. It holds an IATA Accredited Cargo Agent certification — code 14380960005, valid through 2026 — and serves more than 180 countries from India. That IATA accreditation matters for atlantic courier tracking too: it confirms the company is a recognised cargo agent rather than a fly-by-night consolidator.
The company’s head office is at Plot No 2, Compartment 1, Lok Bharti Road, Marol Co-Op Industrial Estate, Andheri (East), Mumbai, Maharashtra 400059. It offers free doorstep pickup across more than 200 Indian cities, which means you rarely need to visit a branch to send a parcel abroad. Current indicative pricing starts at ₹899 per kilogram for shipments to the USA — treat this as the going rate at the time of writing, as international courier rates change with fuel and season, so always confirm before you book.
Find your AWB number before you track
Your AWB (air waybill) number is the only thing you need for atlantic courier tracking. It is issued when you book your shipment — printed on your booking receipt and usually sent by SMS and email as well. Two things to note:
- It is numeric only. The AWB consists of digits only; if what you have contains letters, it is probably a different reference number, not the tracking AWB.
- The digit length varies. Don’t be surprised if your number has a different number of digits from someone else’s — that is normal.
Keep the waybill copy safe until delivery is confirmed. Without it, tracking and raising queries becomes much harder.
How atlantic courier tracking works on the official page
Tracking happens on the official tracking page, atlanticcourier.net/track/. The process is deliberately simple:
- Locate your AWB number on your booking receipt or the confirmation SMS/email.
- Open the tracking page and find the tracking box.
- Enter the AWB number exactly as printed, digits only.
- Press Track, then review the shipment status shown.
Always use the official page rather than third-party aggregators when you need authoritative status — aggregators can cache old scans, while the company’s own tracker reflects its live system.
What each atlantic courier tracking status means
Atlantic’s statuses are straightforward, but two of them cause most of the anxiety:
- Processing — your parcel is with Atlantic, being weighed, manifested and loaded for export. This is the normal early stage.
- In Transit — the parcel is moving. You may see sub-statuses such as “Under Customs Process” and “Awaiting Customs Clearance”. These mean the shipment is at a customs checkpoint — either Indian export customs or the destination country’s import customs — waiting for inspection and clearance.
- Delivered — the parcel reached the recipient, with proof of delivery confirmed by SMS and email.
The customs sub-statuses are the ones that most often worry senders, but they are routine: every international parcel passes through customs, and clearance simply takes as long as it takes.
A 72-hour atlantic courier tracking gap is normal
Here is the point worth highlighting: if your atlantic courier tracking does not update for up to 72 hours, that is normal. Customs checkpoints do not always push live scan updates into the tracking system, so a parcel can be sitting in a customs queue while the tracker still shows an older status. Contact support only if the gap stretches well beyond 72 hours, or if the status shows a hold requiring your action.
Documents to keep ready before you ship
International courier bookings need paperwork. According to Atlantic Courier’s official site, have these ready:
- Booking form / waybill — filled at the time of booking.
- Government photo ID — Aadhaar, PAN or passport of the sender.
- Commercial invoice and packing list — required for customs to value and classify your goods.
- KYC documents — for high-value shipments, additional KYC verification applies.
Getting documents right at booking avoids customs holds later — and keeps your atlantic courier tracking moving through clean Processing → In Transit transitions. If you are comparing what different couriers charge before you ship, our guide to India Post international courier charges gives you a baseline price reference.
Items you cannot send
Atlantic Courier prohibits, among others: currency and coins, firearms, perishable goods, live animals, lithium batteries, hazardous materials and narcotics. Prohibited-item lists are updated periodically by carriers and regulators, so confirm the current list on the official site before you pack anything that could be borderline — electronics with batteries and food items are the two categories senders most often get wrong.
Booking, pickup and payment
Doorstep pickup is free in more than 200 Indian cities: book the shipment, and the courier collects the parcel from your address. Two practical rules to know:
- No COD on international shipments. Full payment is collected before the parcel is dispatched — cash on delivery simply does not exist for cross-border courier.
- Confirm rates before booking. Corridor pricing such as the ₹899/kg USA figure changes over time; get a current quote on the official site for your destination and weight slab.
If you are shipping to the United States, also read our comparison of the best courier service from India to the USA and the current courier charges from India to the USA per kg before deciding.
How to reach Atlantic Courier support
For shipment queries, Atlantic Courier’s verified contact channels from the official tracking page are:
- Support helpline: +91 8600 006 372 — open 24×7
- WhatsApp: +91 8899 117 117 (listed on the official track page)
- Email: info@atlanticcourier.net
Keep your AWB number ready when you call or message — atlantic courier tracking support cannot pull up a shipment without it.
Frequently asked questions about atlantic courier tracking
Where do I track my Atlantic Courier parcel?
Track on the official page at atlanticcourier.net/track/. Enter your numeric AWB number in the tracking box and press Track. Third-party trackers exist, but the official page shows the live status.
What is my Atlantic Courier AWB number?
It is the numeric-only reference on your booking receipt, also sent by SMS and email after booking. It contains digits only, and its length varies. Keep the waybill copy until the parcel is delivered.
Why does my atlantic courier tracking show “Under Customs Process”?
This means your parcel is at a customs checkpoint awaiting inspection and clearance — a routine step for every international shipment. Clearance times vary by destination country and cargo type.
How long can tracking stay without an update?
A gap of up to 72 hours in atlantic courier tracking is normal, because customs checkpoints do not always push live scans into the tracking system. Contact support if the silence lasts much longer or a status asks you to take action.
Does Atlantic Courier deliver proof of delivery?
Yes. Once delivered, proof of delivery is confirmed by SMS and email to the contact details on the booking.