Shree Tirupati courier customer care number support is the quickest way to sort out a delayed or stuck parcel with Shree Tirupati Courier Service Pvt. Ltd. (STCS) — the Rajkot-based courier running more than 700 offices across India, with domestic courier, air cargo, e-commerce logistics and cash-on-delivery services. This guide lists the verified head-office and customer-service numbers, explains how the regional offices work, gives the best calling times, covers the app and website support channels, and shows how to escalate when the first call does not resolve your issue.
Shree Tirupati Courier Customer Care Number and Contact Details
STCS runs a central head office plus regional offices across India’s metros, so you can reach either the central team or the office handling your shipment. The following Shree Tirupati courier customer care number details are verified against published sources:
- Head office (Rajkot): +91 0261-3995227 — the central line for general queries, escalations and issues the regional offices cannot close.
- Customer service centre: +91 79 25471036 — for tracking queries and delivery follow-ups.
- Regional offices: STCS maintains regional offices in Hyderabad, Jaipur, Kolkata, Ahmedabad and other metros. Calling the regional office that serves your shipment’s origin or destination usually gives faster resolution than the central line.
- Official website: stcscourier.com — use the branch locator for the phone number of any specific office.
Before calling any Shree Tirupati courier customer care number, keep your 12-digit AWB number ready — it is printed on the booking receipt and the shipping label, and the agent will ask for it first. Also have the booking date, sender and receiver names, and the origin and destination cities to hand. E-commerce sellers should also keep the order ID from their platform, since STCS handles a large volume of COD and marketplace shipments.
Which Office Should You Call: Head Office or Regional Office
Choosing the right office saves you from being transferred around. Use this simple rule:
- Call the head office (+91 0261-3995227) for escalations, complaints that a regional office has not resolved, and general service queries.
- Call the regional office for anything tied to a specific city — pickup requests, delivery rescheduling, branch-held parcels and address corrections.
- Call the booking branch when tracking stops updating right after dispatch — the origin branch sees exactly when the parcel left and which hub it went to.
STCS’s regional structure exists precisely because one central queue cannot track 700-plus offices in real time. If your parcel is moving between two metros, the regional office at the destination end usually has the freshest information about the local delivery schedule.
Best Times to Call and What to Keep Ready
STCS support lines follow standard courier working hours. Plan your call for the shortest wait:
- Mid-morning on weekdays (10 AM to 12 noon): the quietest window in most offices.
- Avoid Monday mornings: branches are clearing weekend backlog and queues run long.
- Avoid festival season peaks: Diwali and year-end sale periods push parcel volumes — and call volumes — sharply higher.
- Keep your AWB number in front of you: read the 12 digits slowly and confirm the agent has found the right shipment before explaining the problem.
- Note the reference: ask for a complaint or enquiry reference number and the promised resolution time at the end of every call.
If the phone line is busy, try the regional office for the other end of your shipment’s route — origin and destination offices can both look up the same consignment.
App, Website and Branch Support Channels
Phone is not the only way to reach STCS. The company’s digital channels handle several support tasks without a call:
- Mobile app (iOS and Android): track by AWB number, file a complaint directly in the app, request a pickup, and get real-time status notifications.
- Website branch locator: find the address and phone number of the nearest STCS office on stcscourier.com for walk-in help.
- In-person visit: for branch-held parcels, visit the destination branch with your AWB number and a government photo ID — self-collection is often same-day.
Before calling about a status question, check the latest scan yourself. Our Shree Tirupati Courier tracking guide explains every STCS status meaning, and the newest scan answers most “where is my parcel” questions without any call.
How to Escalate When STCS Support Does Not Resolve Your Issue
If the first call to the Shree Tirupati courier customer care number does not fix the problem, escalate in this order:
- Secure the reference number: never end a support interaction without a complaint or enquiry reference and a stated resolution timeline.
- Follow up in writing: email or message the office you called, quoting the reference number, the AWB number and the missed deadline.
- Move it to the head office: call +91 0261-3995227, quote the reference, and ask for the complaint to be escalated to a senior executive.
- Visit the branch: for delivery failures, the branch manager at the destination office can often resolve in hours what phone support takes days to process.
- Consumer forum: as a final step for unresolved loss or damage, India’s consumer grievance portals accept courier complaints with your documented trail as evidence.
Keep a simple log of every step: date, channel, who you spoke to, the reference number, and what was promised. For a sense of how formal complaint escalation works in Indian logistics, our India Post complaint guide walks through the same escalation logic on the public-sector side.
Shree Tirupati Courier (STCS) vs Tirupati Courier: Different Companies
Do not confuse STCS with the similarly named Tirupati Courier. Shree Tirupati Courier (STCS) — Shree Tirupati Courier Service Pvt. Ltd., official website stcscourier.com, 700-plus offices, head office in Rajkot — is a separate company from Tirupati Courier — Shree Tirupati Courier Services Pvt. Ltd., official website shreetirupaticourier.net. Their helplines, branch networks and tracking systems are entirely separate, so calling one company’s numbers about the other’s parcel will get you nowhere. Check your booking receipt to confirm which company handled your shipment. If it was Tirupati Courier, see our Tirupati Courier tracking guide for the correct support channel.
FAQs
What is the Shree Tirupati courier customer care number?
The verified Shree Tirupati courier customer care number options are the Rajkot head office at +91 0261-3995227 for general queries and escalations, and the customer service centre at +91 79 25471036 for tracking and delivery follow-ups. For city-specific issues, call the regional office serving your shipment’s route. Keep your 12-digit AWB number ready before calling.
Where can I find my nearest STCS branch phone number?
Use the branch locator on the official website stcscourier.com, which lists the address and phone number of every office in the 700-plus network. The STCS mobile app also has a network search feature for finding the nearest branch.
What is the Shree Tirupati Courier AWB number format?
STCS AWB numbers are 12 digits, printed on the booking receipt and the shipping label. Enter all 12 digits without spaces in the tracking field on the official website or app.
How do I file a complaint with Shree Tirupati Courier?
Call the customer care number with your 12-digit AWB number, describe the issue, and get a complaint or enquiry reference number with a promised resolution time. If the issue is not resolved, escalate to the head office on +91 0261-3995227, or file the complaint in the STCS mobile app.
Is Shree Tirupati Courier the same as Tirupati Courier?
No. Shree Tirupati Courier (STCS, stcscourier.com) and Tirupati Courier (Shree Tirupati Courier Services Pvt. Ltd., shreetirupaticourier.net) are separate companies with different helplines, offices and tracking systems. Always confirm which company is on your booking receipt before contacting support.