LBC track and trace is the official real-time shipment monitoring system of LBC Express, the Philippines’ largest and most trusted courier, cargo, and logistics company, allowing senders and recipients to monitor any parcel, document, Balikbayan box, or cargo shipment from the moment it is accepted at a branch to the moment it is delivered at the destination address. Whether you are sending within the Philippines, receiving a package from abroad, or tracking an overseas Balikbayan box, this complete guide covers how to use LBC track and trace, what each status update means, how long deliveries take, and exactly what to do when your shipment stops updating.
What Is LBC Express?
LBC Express, officially Luzon Brokerage Corporation, is the Philippines’ largest express courier, cargo, and money remittance company, established in 1945 by Carlos Araneta and headquartered in Pasay City, Metro Manila. It pioneered 24-hour door-to-door delivery in the Philippines in 1973 and remains the most trusted name in Philippine logistics for over 80 years.
LBC operates more than 6,400 service points across more than 30 countries, making it the primary shipping choice for millions of Overseas Filipino Workers who send Balikbayan boxes and remittances to their families in the Philippines. Its annual revenue exceeds 14 billion Philippine pesos, and it employs over 8,000 people worldwide.
| Detail | Information |
|---|---|
| Full Name | LBC Express, Inc. (Luzon Brokerage Corporation) |
| Founded | 1945 |
| Headquarters | Pasay City, Metro Manila, Philippines |
| Founder | Carlos Linggoy Araneta |
| Service Points | 6,400 plus in 30 plus countries |
| Stock Exchange | Philippine Stock Exchange, symbol LBC |
| Delivery Days | Monday to Saturday, 8 AM to 7 PM |
| Metro Manila Hotline | 02 8858 5999 |
| Provincial Hotline | 1800-10-8585999 |
| International Hotline | 1-800-338-5424 |
| customercare@lbcexpress.com | |
| Official App | LBC Connect (iOS and Android) |
| Facebook Messenger | @lbcexpress |
How to Find Your LBC Tracking Number
Before you use LBC track and trace, you need your tracking number. Here is where to find it for every situation:
On your official receipt, your LBC tracking number is printed on the lower-left side, just below the barcode. Domestic Philippine tracking numbers are 12 to 17 digits long. International reference codes are typically 5 digits.
From Your Email Confirmation: If you booked online through lbcexpress.com or the LBC Connect app, your tracking number is in the booking confirmation email. Check your inbox and spam folder.
From the LBC Connect App, if you booked a rider pickup or dropped off at a branch after completing an online booking, your tracking number appears in your booking history inside the LBC Connect app.
From an SMS Notification, LBC sends tracking number notifications by SMS for online bookings and rider pickups.
| Shipment Type | Tracking Number Format | Example |
|---|---|---|
| Philippine Domestic | 12 to 17 digits | 174135660671 |
| Balikbayan Box | 12-digit numeric code | 362370741232 |
| International Reference | 5-digit code | 12345 |
If you have more than one number on your receipt, try each one in the LBC track and trace system. Use the number that returns shipment details.
LBC Track and Trace: All Methods Explained
Method 1: LBC Official Website
- Go to lbcexpress.com
- Click Track on the homepage navigation
- Enter your 12 to 17-digit tracking number in the search field
- Click Track to see your real-time shipment status and complete scan history
- No account or login is required for the basic track and trace
Method 2: LBC Connect App
- Download the LBC Connect app from the App Store or Google Play
- Open the app and tap Track and Trace from the main menu
- Enter your tracking number or scan the barcode from your receipt
- Enable push notifications for automatic updates at every delivery milestone
- The app automatically pins searched tracking numbers so you never lose them
LBC Connect App Features:
- Auto-pinning saves every searched tracking number automatically
- Real-time push notifications for every scan event and delivery update
- Promo notifications for LBC special offers
- Branch locator using GPS to find the nearest LBC branch
- Rider pickup booking from your address
- Branch drop-off pre-booking to skip forms at the counter
- Online remittance without visiting a branch
Method 3: Facebook Messenger
LBC offers track-and-trace updates via Facebook Messenger. Message @lbcexpress on Facebook with your tracking number in the chat. The LBC Messenger bot returns your current shipment status and recent scan events within seconds. This is the fastest method for users who are already active on Facebook.
Method 4: LBC Branch Counter
Visit any LBC branch and ask the counter staff to check your shipment status. Bring your original receipt or provide your tracking number. Staff can access the same LBC track and trace database online and check the status, location, and any delivery notes on their shipment.
Method 5: Universal Tracking Tools
Universal tracking platforms support LBC Express alongside thousands of other carriers worldwide. Enter your LBC tracking number on indiaposttrackings.com to track your LBC shipment, along with any international carrier legs involved in the delivery, without visiting multiple websites.
LBC Track and Trace Status Meanings
Every scan event in the LBC track and trace system has a specific meaning. Here is the complete reference for every status you might see:
| LBC Status | Plain English Meaning |
|---|---|
| Shipment Information Received | The parcel was successfully delivered, and a delivery receipt was signed |
| Picked Up | A rider collected the parcel from the sender’s address and scanned it into the LBC system |
| Received at Branch | The parcel was dropped off at an LBC branch and scanned by counter staff |
| Processed at Hub | The parcel arrived at an LBC sorting hub and has been processed for the next leg |
| In Transit | The parcel is actively moving through LBC’s domestic or international network |
| Out for Delivery | An LBC courier is carrying the parcel on the delivery round today |
| Delivered | LBC tried to deliver, but no one was available at the delivery address |
| Delivery Attempted | LBC was unable to complete delivery after multiple attempts, and the parcel is going back to the origin |
| Available for Pickup | The parcel is held at a designated LBC branch ready for collection by the recipient |
| Held at Branch | The parcel is being kept at an LBC branch, typically after a failed home delivery attempt |
| In Customs | The international parcel is being processed by customs authorities in the origin or destination country |
| Customs Cleared | The parcel cleared customs and is now moving to the local delivery phase |
| Forwarded to Partner | LBC handed the parcel to a partner carrier for delivery in areas outside LBC’s direct network |
| Returned to Sender | LBC was unable to complete delivery after multiple attempts and the parcel is going back to the origin |
Out for Delivery explained: When LBC track and trace shows Out for Delivery, your parcel is physically in an LBC courier’s bag on their daily delivery round. Expect delivery between 8 AM and 7 PM on the same day this status appears. LBC delivers Monday through Saturday only. If you are unavailable to receive the parcel, LBC will leave a notice and hold it at your nearest LBC branch.
Available for Pickup explained: This status means your parcel has arrived at a designated LBC branch and is ready for you to collect. You must collect the parcel within 5 calendar days. After 5 days without collection, LBC may return the parcel to the sender.
LBC Delivery Times by Service
LBC offers multiple delivery services with different speeds and pricing options. Knowing which service was used tells you how long to expect before delivery.
| LBC Service | Metro Manila | Provincial Philippines | International |
|---|---|---|---|
| Express Delivery | Same day or next day | 1 to 3 business days | Not applicable |
| Standard Delivery | 1 to 2 business days | 3 to 5 business days | Not applicable |
| LBC Air Cargo International | Not applicable | Not applicable | 7 to 10 days |
| LBC Sea Cargo International | Not applicable | Not applicable | 40 to 60 days |
| Balikbayan Box by Air | Not applicable | Not applicable | 7 to 14 days |
| Balikbayan Box by Sea | Not applicable | Not applicable | 40 to 60 days |
LBC does not deliver on Sundays and official Philippine public holidays. When calculating expected delivery dates, do not count Sundays or holidays in the timeline.
LBC Balikbayan Box Track and Trace
The Balikbayan box is LBC’s most iconic service, allowing Overseas Filipino Workers to ship large cartons of clothing, food, gadgets, and personal items to their families in the Philippines at affordable rates. LBC is widely recognised as the pioneer of the Balikbayan box concept.
How to track a Balikbayan box with LBC:
- Find your 12-digit Balikbayan box tracking number on the sticker attached to the box or on your receipt
- Go to lbcexpress.com or open the LBC Connect app
- Enter the tracking number in the track and trace search field
- View the complete status from pickup in the origin country to delivery in the Philippines
Standard Balikbayan box journey stages:
Stage 1: Box accepted and scanned at an LBC branch or partner location in the origin country
Stage 2: Consolidated with other boxes at LBC’s overseas hub for sea or air cargo loading
Stage 3: Loaded onto vessel or aircraft for transport to the Philippines
Stage 4: Arrived at the Philippine port of entry in Manila, Cebu, or another major port
Stage 5: Customs clearance completed by the Philippine customs authorities
Stage 6: Released to the LBC Philippines distribution centre
Stage 7: Sorted and dispatched to the delivery post office for the recipient’s address
Stage 8: Out for delivery and delivered to the recipient’s home
Sea cargo Balikbayan boxes show no tracking updates for 20 to 45 days while the vessel is at sea. This is completely normal. The box will not be scanned again until it arrives at the Philippine port of entry.
LBC Balikbayan Box Standard Sizes:
| Box Type | Dimensions | Weight Limit |
|---|---|---|
| Small KiloBox | 12 x 10 x 5 inches | 7 lbs minimum |
| Medium KiloBox | 14 x 11 x 7 inches | 11 lbs minimum |
| Large KiloBox | 18 x 12 x 9 inches | 22 lbs minimum |
| XL KiloBox | 20 x 16 x 12 inches | 44 lbs minimum |
| Standard Balikbayan Box | 18 x 12 x 12 inches | Up to 70 lbs |
LBC International Track and Trace
LBC handles international shipments to over 250 countries using its XPouch, XPack, and Air Cargo international products. International LBC track and trace covers the full journey from dispatch in the origin country through customs clearance to delivery in the Philippines or destination country.
International LBC products:
XPouch: For documents, passports, photos, certificates, and small personal items. Available in standard and large sizes. Delivered to over 250 countries with full LBC track and trace coverage.
XPack: For gadgets, gifts, and small to medium personal items. Available in multiple box sizes. Suitable for international ecommerce returns and personal shipments.
Air Cargo: For larger packages and commercial shipments. Delivers in 7 to 10 days with door-to-door service and full track and trace visibility.
Sea Cargo: For very large or heavy shipments where speed is not critical. Transit takes 40 to 60 days. Full LBC track and trace is available, but updates are infrequent during ocean transit.
How international LBC track and trace works:
When an LBC international parcel travels from the Philippines to another country, it passes through Philippine export customs clearance, international air freight, import customs in the destination country, and delivery by LBC’s partner network there. The same LBC tracking number shows all these stages in sequence on the LBC track and trace system.
LBC Track and Trace Not Updating
LBC track and trace stops updating for two primary reasons: the parcel is moving between scan points without a new barcode being read, or there is a delay in the carrier network during peak periods or holidays.
Normal gaps needing no action:
Between branch acceptance and hub processing, a gap of 12 to 24 hours is normal, during which the parcel is on a vehicle en route between locations.
Sea cargo Balikbayan boxes show no updates for 20 to 45 days while the vessel is at sea. No scan events occur during ocean transit.
During peak seasons, including Christmas, Valentine’s Day, and major LBC promotional periods, scan updates may be delayed by 1 to 3 days due to very high parcel volumes.
New tracking numbers for online bookings take up to 24 hours to activate in the LBC track and trace system. If the number shows no result immediately after booking, wait one day.
Problems needing your action:
Delivery Attempted status with no notification means LBC attempted delivery while you were away. Contact LBC immediately using 02 8858 5999 for Metro Manila or 1800-10-8585999 for provincial callers to reschedule delivery or arrange branch collection.
If a parcel is available for Pickup for more than 4 days, you need to collect it before day 5, or it may be returned to the sender. Visit the branch with your tracking number and a valid government-issued ID.
If there is no update for more than 7 days on a domestic Philippine shipment, contact LBC customer service and ask them to raise a track-and-trace investigation on your behalf.
Step by step when the LBC track and trace is stuck:
- Wait 48 hours for domestic shipments before taking any action
- Try all tracking methods: lbcexpress.com, LBC Connect app, and Facebook Messenger
- If still no update, call 02 8858 5999 for Metro Manila or 1800-10-8585999 for provincial callers
- Have your tracking number, sender’s address, and recipient’s address ready before calling
- Ask the agent to raise a Track and Trace inquiry and give you a reference number for the case
- For Balikbayan boxes, contact LBC’s dedicated overseas hotline for the country you shipped from
- For international parcels, email customercare@lbcexpress.com with your tracking number and shipment date
LBC Track and Trace for Online Sellers
LBC is one of the most popular courier choices for Philippine online sellers on Lazada, Shopee, Facebook Marketplace, and independent e-commerce stores. Here is how LBC track and trace works for seller-to-buyer shipments:
Cash on Delivery (COD): LBC collects payment from the buyer at the point of delivery and remits it to the seller within an agreed schedule. The seller can track the COD parcel using the standard LBC track-and-trace system to confirm delivery and payment collection status.
Cash on Pickup (COP): Payment is collected when the buyer picks up the parcel at an LBC branch, rather than at home. Track and trace shows when the parcel is Available for Pickup and when it has been collected.
Rider Pickup for Sellers: Online sellers book a rider through the LBC Connect app. The rider collects the parcel from the seller’s address and scans it into the LBC system. The tracking number becomes active from the rider pickup scan.
Bulk Shipment Tracking: Sellers shipping more than 25 parcels per day can contact LBC’s corporate accounts team for bulk booking and batch tracking features not available on the standard consumer tracking interface.
LBC Customer Service Contact Details
| Contact Method | Details | Availability |
|---|---|---|
| Metro Manila Hotline | 02 8858 5999 | Monday to Saturday, business hours |
| Provincial Hotline | 1800-10-8585999 | Monday to Saturday, business hours |
| International Hotline | 1-800-338-5424 | Check with LBC for local hours |
| customercare@lbcexpress.com | Response within 1 to 2 business days | |
| Facebook Messenger | @lbcexpress | Available during business hours |
| LBC Connect App | In-app support | Available during business hours |
| Branch Counter | Any LBC branch | Monday to Saturday, 8 AM to 7 PM |
Final Thoughts
LBC track and trace gives every sender and recipient complete visibility over their parcel’s journey from the moment it is accepted at an LBC branch to successful delivery at the destination address. Understanding what each status means, knowing when to wait and when to act, and using the right contact method for your situation removes the anxiety that comes with waiting for an important delivery. Use the LBC Connect app for the most convenient real-time push notifications, Facebook Messenger @lbcexpress for quick status queries, and indiaposttrackings.com as a universal tracking tool when your LBC shipment connects with an international carrier network for any leg of its journey.
Frequently Asked Questions About LBC Track and Trace
How do I use LBC track and trace?
Go to lbcexpress.com, click Track, and enter your 12 to 17-digit domestic tracking number or 5-digit international reference code. Click Track to see your parcel’s current status, location, and scan history in real time. No login is required. You can also use the LBC Connect app, Facebook Messenger at @lbcexpress, or visit any LBC branch for tracking assistance.
Where do I find my LBC tracking number?
Your LBC tracking number is printed on the lower left side of your official receipt, just below the barcode. For online bookings, it is in the confirmation email and in your booking history in the LBC Connect app. Domestic tracking numbers are 12 to 17 digits. International reference codes are 5 digits.
How long does LBC Express deliver within the Philippines?
LBC delivers within Metro Manila in 1 to 2 business days for standard service, and same-day or next-day for express service. Provincial deliveries take 3 to 5 business days. LBC delivers Monday through Saturday between 8 AM and 7 PM. Sundays and public holidays are not counted in delivery timelines.
Why is my LBC track and trace not updating?
LBC track and trace may not update for 24 to 48 hours while the parcel is moving between branches or sorting hubs without a new barcode scan. Balikbayan boxes by sea show no updates for 20 to 45 days during ocean transit. During peak seasons like Christmas, scan delays of 1 to 3 days are normal. If no update appears for more than 7 days on a domestic shipment, contact LBC at 02 8858 5999.
What does Available for Pickup mean in LBC tracking?
Available for Pickup means your parcel has arrived at a designated LBC branch and is ready for you to collect. Bring your original receipt or a photo of it, along with a valid government-issued ID. You have 5 calendar days to collect the parcel before it may be returned to the sender.
How do I track a Balikbayan box with LBC?
Find your 12-digit Balikbayan box tracking number on the sticker attached to the box or on your receipt from the country of origin. Enter it on the LBC track and trace page at lbcexpress.com or in the LBC Connect app. Note that sea cargo boxes show no updates for 20 to 45 days during ocean transit. This is normal and does not indicate a problem.
Does LBC deliver on weekends?
LBC delivers on Saturdays between 8 AM and 7 PM. LBC does not deliver on Sundays or official Philippine public holidays. When calculating expected delivery dates, exclude all Sundays and public holidays from the count.
How do I contact LBC if my parcel is lost or delayed?
Call 02 8858 5999 for Metro Manila or 1800-10-8585999 for provincial callers, available Monday to Saturday during business hours. You can also email customercare@lbcexpress.com or message @lbcexpress on Facebook Messenger. Have your tracking number, shipment date, sender name, and recipient address ready before contacting support.
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