Evri tracking lets you monitor your UK parcel in real time from the moment it is collected or dropped off at a ParcelShop, all the way to your front door. Whether you are sending a parcel within the UK, receiving an online shopping delivery, or shipping internationally, this complete Evri tracking guide covers how to find your tracking number, understand every status update, fix common tracking problems, and contact Evri when you need help.
What Is Evri?
Evri is one of the United Kingdom’s largest dedicated parcel delivery companies. It was created in March 2022 when Hermes UK rebranded to Evri. The company is headquartered in Leeds and operates a network of over 18,000 couriers delivering across the entire UK.
In October 2025, Evri completed a major merger with DHL eCommerce UK. The combined group now handles over one billion parcels annually and has become the UK’s largest dedicated parcel delivery business. As part of the merger, DHL’s UK ecommerce division was rebranded as Evri Premium in 2026, offering a separate premium van delivery service for high-value and time-sensitive shipments.
Evri Quick Facts
| Detail | Information |
|---|---|
| Former Name | Hermes UK |
| Rebranded | March 2022 |
| Headquarters | Leeds, United Kingdom |
| Owner | Apollo (majority), DHL Group (significant minority) |
| Couriers | Over 18,000 across the UK |
| ParcelShops and Lockers | Over 10,000 locations |
| Parcels Delivered Annually | Over 1 billion (post-merger) |
| Delivery Hours | Monday to Sunday, 8 AM to 8 PM |
| Customer Service | evri.com live chat and Help Centre |
| Official App | Evri App (Android and iOS) |
How to Find Your Evri Tracking Number
Before you start tracking with Evri, you need your tracking number. Here is where to find it:
- Shipping confirmation email: Your 16-digit Evri tracking number is included in the dispatch email sent by the retailer or sender
- SMS notification: Evri sends a text message with your tracking number when your parcel is on its way
- Retailer’s order page: Log into the store where you made your purchase, go to your order history, and look for the tracking reference
- Receipt from ParcelShop: If you dropped off a parcel at an Evri ParcelShop or Locker, your tracking number is printed on your receipt
- Calling card: If a delivery was attempted and you were not home, Evri leaves a calling card with an 8-digit reference number you can use to track or rebook
Evri Tracking Number Formats
| Tracking Type | Format | Example |
|---|---|---|
| Standard 16-digit tracking number | 16 alphanumeric characters | C00HHA0546184636 |
| GB format (for third-party bookings) | Starts with GB followed by 10 digits | GB1234567890 |
| 8-digit calling card number | 8 digits from the missed delivery card | 12345678 |
Important: New Evri tracking numbers can take 24 to 48 hours to become active in the tracking system after the parcel is dispatched. If your number shows no results immediately after you receive it, wait 1 day and try again.
How to Do Evri Tracking: Step by Step
Method 1: Evri Official Website
- Go to evri.com and click “Track a Parcel” from the homepage menu
- Enter your 16-digit tracking number or your 8-digit calling card number in the search field
- Click Track to see your real-time parcel status and full scan history
- No login or account is required for basic tracking
Method 2: Evri Mobile App
- Download the Evri app from the App Store or Google Play
- Open the app and tap “Track a Parcel” from the main screen
- Enter your tracking number or scan the barcode from your confirmation email
- Enable push notifications to receive automatic alerts at every delivery milestone
App Exclusive Features:
- Real-time push notifications for every status change
- Set a safe place or preferred delivery instructions for your courier
- Divert your parcel to a ParcelShop, Locker, or trusted neighbor
- My Places feature to save delivery preferences for all future parcels
- Accessibility instructions for couriers who need specific delivery guidance
Method 3: Track by Reference Number
If you do not have your 16-digit tracking number but have an order reference from the retailer, visit evri.com and use the “Track by Reference” tool. Enter the retailer’s order reference number and your postcode to find your parcel.
Method 4: Universal Tracking Tools
Universal tracking platforms support Evri tracking alongside thousands of other carriers worldwide. Tools like indiaposttrackings.com let you track Evri parcels and any connected international carrier in one place, which is especially useful when your Evri shipment is handed to a partner carrier for cross-border delivery.
Evri Tracking Status Meanings: Complete Guide
When you check your Evri tracking online, you will see a series of status updates as your parcel moves through the network. Here is what every single Evri status actually means:
| Evri Tracking Status | What It Means |
|---|---|
| Order Generated | The courier is on their delivery round, and your parcel will be delivered today between 8 AM and 8 PM |
| Missing Pre-Advice | The parcel has entered the Evri network, but the parcel data has not yet been loaded into the online tracking system |
| Parcel Collected | The Evri courier has collected your parcel from the sender’s address |
| Dropped Off at ParcelShop | The parcel has been handed in at an Evri ParcelShop or Locker and is awaiting collection by an Evri driver |
| Receipt at Depot | The parcel has arrived at an Evri depot, either for collection or for last-mile delivery |
| Sorted at National Hub | The parcel is being sorted at one of Evri’s national distribution hubs |
| Hub Trailer via Sorter | The parcel has been processed through an automated sorting machine at the hub facility |
| In Transit | The parcel is actively moving between Evri facilities toward the delivery depot |
| Manifested for Delivery | The parcel has been assigned to a specific courier for delivery and is ready to go out |
| Courier Received | The courier has personally received the parcel and is preparing for their delivery round |
| Out for Delivery | The parcel was handed to a neighbor as an alternative delivery option |
| Delivered | The parcel was successfully handed to the recipient or left in a safe place as instructed |
| There is a problem with the delivery address and the courier cannot complete the delivery without resolution | The courier visited your address but was unable to complete the delivery |
| Delivered to ParcelShop | The parcel could not be delivered to your address and was left at a nearby ParcelShop for collection |
| Delivery Attempted | Delivered to Neighbor |
| Carried Forward | The courier could not deliver the parcel and will reattempt delivery on the next working day |
| Misrouted at Depot | The parcel was sent to an incorrect depot and is being redirected to the right location |
| Not Delivered Due to Address Query | Evri was unable to deliver the parcel after multiple attempts, and it is being sent back to the original sender |
| Returned to Sender | There is a problem with the delivery address, and the courier cannot complete the delivery without a resolution |
What “Carried Forward” Means
Carried Forward is one of the most commonly searched Evri statuses. It simply means the courier was unable to deliver your parcel during their current delivery round and will try again on the next working day. This can happen because no one was home, the safe place was inaccessible, or the courier ran out of time on their round.
You do not need to take any action when you see Carried Forward. Your parcel will be automatically reattempted on the following working day. Evri offers up to three delivery attempts on every parcel.
Evri Delivery Times and Schedule
Evri operates seven days a week with deliveries between 8 AM and 8 PM. Here is what to expect for delivery times by service type:
| Evri Service | Estimated Delivery Time |
|---|---|
| Standard Delivery | 2 to 5 working days |
| Next Day Delivery | Next working day if dropped off before 12 PM |
| Evri Premium (DHL eCommerce) | 1 to 2 working days, tracked and signed |
| International Standard | 5 to 15 days, depending on destination |
| International Economy | 5 to 15 days depending on destination |
Note: Evri delivers on Saturdays and Sundays, unlike many UK couriers. This is a key advantage for recipients who are at home during the weekend.
During peak periods such as Black Friday, Christmas, and January sales, standard delivery times may increase by 1 to 3 days due to high parcel volumes across the network.
Evri International Tracking
Following the merger with DHL eCommerce UK in October 2025, Evri now offers a significantly expanded international shipping service. Senders can dispatch UK parcels to destinations worldwide and track them throughout the entire cross-border journey.
How Evri International Tracking Works
When you send an international parcel with Evri, tracking covers the following stages:
Stage 1: Parcel collected or dropped at the ParcelShop in the UK
Stage 2: Sorted at Evri’s national hub and prepared for export
Stage 3: Export customs clearance in the UK
Stage 4: International air freight to the destination country
Stage 5: Import customs clearance in the destination country
Stage 6: Handoff to the local postal service or DHL eCommerce partner in that country
Stage 7: Last-mile delivery to the recipient’s address
Tracking updates may pause for 3 to 10 days during international transit and customs processing. This is completely normal. Updates the resume once the parcel is in the destination country’s local delivery network.
Important 2026 Update: Middle East Service Delays
As of March 2026, Evri has announced significant delays for international shipments to the UAE, Bahrain, Kuwait, Israel, Lebanon, and Qatar due to regional disruptions. Shipments to these destinations are being accepted and held until safe to send. Check evri.com for the latest service status updates before dispatching to these regions.
Evri Tracking Not Updating: Causes and Fixes
One of the most common concerns among Evri customers is tracking that appears stuck or shows no new updates. Here is a complete breakdown of why this happens and exactly what to do.
Normal Reasons (No Action Needed)
New tracking number not yet active. Brand new Evri tracking numbers can take 24 to 48 hours to appear in the tracking system after the parcel is dispatched by the sender. Wait one day before concluding there is a problem.
Between depot scans. When a parcel is physically traveling between Evri depots or hubs by vehicle, no scan event is recorded until it arrives at the next facility. This can create a gap of several hours to one working day.
Peak season volume. During Christmas, Black Friday, and other busy shopping periods, Evri handles extremely high parcel volumes, which can slow scan updates by 1 to 2 days.
International transit gap. For international shipments, tracking routinely pauses for 3 to 10 days while the parcel is in air freight or awaiting customs clearance.
Reasons That Need Action
Incorrect tracking number. Double-check every character of your 16-digit tracking number. Common mistakes include confusing the letter O with the number 0, or the letter I with the number 1.
Wrong carrier selected. Confirm your parcel was actually sent via Evri and not a different courier. Check your retailer’s dispatch email for the carrier name.
Misrouted parcel. If your tracking shows “Misrouted at Depot,” your parcel has been sent to an incorrect Evri facility and is being redirected. Delivery may be delayed by 1 to 2 days.
Address the problem. If tracking shows “Not Delivered Due to Address Query,” contact Evri immediately to provide the correct delivery information.
Step by Step: What to Do When Evri Tracking Is Stuck
- Wait 48 hours before taking any action for domestic UK shipments
- Double-check your tracking number character by character
- Try the “Track by Reference” tool on evri.com using your retailer order number and postcode
- Check your email and SMS for any Evri delivery notifications you may have missed
- Use the Evri app to see if more recent updates are available than on the website
- Contact the retailer or sender and ask them to raise an investigation with Evri
- If no movement after 7 days for a domestic parcel, contact Evri customer support directly
What to Do After a Failed Evri Delivery
If Evri attempted delivery while you were out, here are your options:
Option 1: Wait for the Next Delivery Attempt
Evri automatically offers up to three delivery attempts. If the first attempt failed, the parcel will be reattempted on the next working day with no action needed from you.
Option 2: Divert Your Parcel
Using the Evri app or website, you can divert an incoming parcel to:
- A trusted neighbor’s address
- A nearby Evri ParcelShop or Locker
- A different delivery address
- A safe place at your property, such as a porch or garage
You can divert up to 15 minutes before the scheduled delivery attempt.
Option 3: Set a Safe Place
Through the My Places feature in the Evri app, you can permanently set a safe place for all future deliveries to your address. The courier will leave your parcel there if you are not home.
Option 4: Collect from ParcelShop
If Evri delivered your parcel to a nearby ParcelShop because home delivery failed, you have five calendar days to collect it before it is returned to the sender. Bring your calling card number and a form of ID.
How to Contact Evri Customer Service
If tracking shows a genuine problem, here is how to reach Evri:
| Contact Method | Details |
|---|---|
| Live Chat (Website) | evri.com Help Centre, available during business hours |
| Evri App | In-app support chat with access to your parcel history |
| Facebook Messenger | Official Evri Facebook page for social support |
| Twitter / X | Message @Evri_UK for faster social media response |
| Post Office (For Returns) | Evri partners with Post Office branches for return drop-offs |
Evri does not operate a public telephone helpline for general inquiries. All customer support is handled through digital channels, including live chat, the app, and social media messaging.
Evri vs Hermes: What Changed?
Many UK shoppers still search for “Hermes tracking” by habit. Here is a quick breakdown of what changed and what stayed the same:
| Aspect | Hermes (Old) | Evri (Current) |
|---|---|---|
| Brand Name | Hermes UK | Evri |
| Rebranded | March 2022 | Active |
| Tracking Website | myhermes.co.uk | evri.com |
| Service Area | UK domestic | UK domestic and international |
| Premium Service | None | Evri Premium (DHL eCommerce) |
| Letter Delivery | No | Yes (post DHL merger) |
| Parcel Volume | 600 million per year | Over 1 billion per year |
All Hermes tracking numbers that were active during the rebrand period were migrated to the Evri system. If you have an old Hermes tracking number, try entering it on evri.com, as it may still return results for recent deliveries.
Final Thoughts
Evri tracking gives every sender and recipient complete visibility over their parcel from the moment it enters the network to successful delivery. Understanding what each status means, knowing how to use the divert and safe place features, and knowing when to take action removes the stress of waiting for an important delivery. Use the Evri app for the most convenient real-time notifications and delivery management, and use a universal tracking tool like indiaposttrackings.com whenever your Evri shipment travels internationally and passes through partner carrier networks.
Frequently Asked Questions About Evri Tracking
What is the Evri tracking number format?
Standard Evri tracking numbers are 16 alphanumeric characters long, for example, C00HHA0546184636. Some third-party booking platforms generate tracking numbers starting with GB followed by 10 digits. If you received a missed-delivery calling card, the 8-digit number on it can also be used to track your parcel on evri.com.
Why is my Evri tracking not updating?
The most common reasons are that the tracking number is too new and needs 24 to 48 hours to activate, the parcel is between scan points and has not reached the next facility yet, or there is high volume during a peak season, causing processing delays. Wait 48 hours and try again. If there is still no update, use the Track by Reference tool or contact the sender to raise an inquiry with Evri.
Does Evri deliver on weekends?
Yes. Evri delivers on both Saturday and Sunday between 8 AM and 8 PM, which sets it apart from many other UK couriers. This applies to both standard and next-day delivery services.
What does “Carried Forward” mean in Evri tracking?
Carried Forward means the courier was unable to deliver your parcel during their current delivery round and will automatically reattempt on the next working day. No action is required from you. If you want to avoid another failed attempt, use the Evri app to set a safe place or divert the parcel to a ParcelShop before the next delivery window.
Can I collect my Evri parcel from a ParcelShop?
Yes. If Evri diverts your parcel to a ParcelShop after failed delivery attempts at your home, you have 5 calendar days to collect it. Bring your calling card or tracking confirmation, along with a valid ID. You can find the nearest ParcelShop to you using the location finder on evri.com or in the Evri app.
Is Evri the same as Hermes?
Yes. Evri is the new name for Hermes UK following a full rebrand in March 2022. The courier network, depots, and ParcelShop locations are the same. The tracking website changed from myhermes.co.uk to evri.com, and the company has since expanded significantly through its 2025 merger with DHL eCommerce UK.
How many delivery attempts does Evri make?
Evri makes up to three delivery attempts for every parcel. If all three attempts fail, the parcel is typically diverted to a nearby ParcelShop or returned to the sender. You can avoid failed attempts by setting a safe place or diverting your parcel through the Evri app.
How do I track an Evri international parcel?
Enter your 16-digit Evri tracking number on evri.com or in the Evri app. For detailed updates, including the local delivery stage in the destination country, use a universal tracking tool like indiaposttrackings.com, which pulls data from Evri and all partner carriers involved in the international journey.
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