Intelcom tracking is the real-time shipment-monitoring system of Intelcom Courier Canada Inc., one of Canada’s top five same-day delivery companies, that lets buyers and senders follow any parcel from the moment it enters Intelcom’s network, through sorting and routing, to door delivery anywhere across Canada’s 4,000-plus cities and towns. Whether your Amazon Prime order, Walmart delivery, or ecommerce package was assigned to Intelcom Express for last-mile delivery, this guide covers how to find your Intelcom tracking number, every method to track your shipment, what every status means, why tracking sometimes shows no new updates, and exactly what to do when your Intelcom package stops moving.
What Is Intelcom?
Intelcom Courier Canada Inc. is a Canadian courier and package delivery company headquartered in Montreal, Quebec. Established in 1986, Intelcom delivers nearly 500,000 parcels daily across Canada, covering over 4,000 cities and towns. It is one of the top five same-day courier companies in Canada and is notably used by Amazon Prime for same or next-day deliveries.
Founded in 1986 by Daniel Hudon in Montreal, Quebec, the company started as a same-day delivery service for professional businesses. Over the decades, Intelcom has evolved to become a major player in ecommerce logistics in Canada, handling nearly 500,000 parcels per day across the country.
Intelcom’s head office is located at 200-1380 William Street in Montreal, Quebec. The company employs over 3,600 permanent employees and relies on a vast network of independent delivery partners, called Independent Delivery Entrepreneurs (IDEs), to ensure daily deliveries. This hybrid structure allows the carrier to maintain great operational flexibility while ensuring broad territorial coverage.
| Detail | Information |
|---|---|
| Full Name | Intelcom Courier Canada Inc. |
| Also Known As | Intelcom Express |
| Founded | 1986 |
| Founder | Daniel Hudon |
| Headquarters | 200-1380 William Street, Montreal, Quebec, Canada |
| Daily Parcel Volume | Nearly 500,000 parcels |
| Permanent Employees | Over 3,600 |
| Delivery Network | IDEs, Independent Delivery Entrepreneurs |
| Distribution Centers | 135 stations nationwide |
| Canadian Address Coverage | 96 percent |
| Cities and Towns Served | 4,000 plus |
| Delivery Days | Monday to Sunday |
| Delivery Hours | 8 AM to 9 PM |
| Key Client | Amazon Prime |
| Customer Service Phone | 1-514-370-5096 or 1-844-370-5096 |
| Customer Service Email | support@intelcomexpress.com |
| Official Website | intelcomexpress.com |
Intelcom Tracking Number Format
An Intelcom tracking number is an alphanumeric code that identifies your parcel uniquely within Intelcom’s logistics system. Intelcom tracking numbers vary in format depending on the shipment’s origin and which merchant platform generated the label.
Common Intelcom tracking number patterns include:
- Alphanumeric codes starting with AECA followed by digits, for example AECA00000000703041
- Numeric-only codes for certain merchant integrations
- Codes starting with letters specific to the merchant platform such as Amazon, Walmart, or Shopify
If you cannot determine whether your tracking number belongs to Intelcom, paste it into indiaposttrackings.com for automatic carrier detection, or enter it directly on intelcomexpress.com. Customers can track their package’s latest shipping status at any time on Intelcom’s tracking page.
How to Track an Intelcom Package
Track on the Official Intelcom Website
Go to intelcomexpress.com, find the Track Your Shipment section on the homepage, enter your Intelcom tracking number, and click Track to view real-time delivery status, location history, and estimated delivery date. The official Intelcom portal provides the most direct access to Intelcom’s own logistics database and shows scan events as soon as they are recorded by the driver or depot.
Track on indiaposttrackings.com
Go to indiaposttrackings.com, enter your Intelcom tracking number in the search bar, click Track Now, and view real-time Intelcom delivery status. No login, no registration, and no captcha required. This method is useful when you want to cross-reference Intelcom tracking data with any international carrier that handled your parcel before Intelcom took over last-mile delivery in Canada.
Track on 17TRACK
You can track your Intelcom packages in two main ways: use the official tracking page or third-party platforms like 17TRACK. 17TRACK integrates with over 3,303 carriers and provides detailed tracking information including current status, location history, and expected delivery date. Multiple tracking numbers can be entered at once separated by commas or one per line.
Track on Your Marketplace Order Page
For Amazon Prime orders delivered by Intelcom, go to Your Orders on Amazon and click Track Package. Amazon’s system shows Intelcom tracking status directly on the order page without requiring you to visit a separate website. For Walmart and other retailer orders, check the retailer’s order history for the same functionality.
Track on Universal Platforms
AfterShip, Ship24, ParcelsApp, TrackingMore, OrderTracker, and ParcelWILL all support Intelcom tracking. Intelcom provides parcel tracking services that allow customers to monitor the status of their orders, including delivery progress and estimated delivery times. Customers receive email notifications at each step of the delivery process.
Intelcom Services Explained
Same-Day and Next-Day Delivery
For urgent deliveries in Canada, such as same-day or next-day, Amazon Prime uses Intelcom. Intelcom’s same-day and next-day delivery services cover major Canadian metro areas including Montreal, Toronto, Vancouver, Calgary, Edmonton, Ottawa, and Quebec City. Orders must be placed and dispatched before specific daily cutoff times to qualify.
Standard Ecommerce Delivery
Intelcom Express provides comprehensive delivery services across Canada, enabling their ecommerce partners to offer consumers a secure, swift, and consistent delivery experience for online purchases. Intelcom Express typically delivers packages within 48 hours, with same-day or next-day shipping options available.
Returns Management
Intelcom delivers more than 500,000 parcels including deliveries and returns per day. Intelcom handles reverse logistics for ecommerce merchants, picking up returned parcels from customers and routing them back to the seller’s warehouse or return processing center.
Independent Delivery Entrepreneurs Network
Intelcom employs over 3,600 permanent employees and relies on a vast network of independent delivery partners, called Independent Delivery Entrepreneurs (IDEs), to ensure daily deliveries. This hybrid structure allows the carrier to maintain great operational flexibility while ensuring broad territorial coverage. IDEs are self-employed delivery contractors who operate their own vehicles and run assigned daily delivery routes.
Australia Expansion
Intelcom has successfully expanded to Australia. This international expansion extends Intelcom’s last-mile ecommerce delivery model beyond Canada for the first time, bringing its technology-driven approach to Australian delivery markets.
Intelcom Tracking Status Meanings
Every scan event in Intelcom’s tracking system corresponds to a specific stage in the Canadian delivery process. Here is what each status means in plain language:
| Intelcom Status | What It Means |
|---|---|
| Shipment Information Received | The merchant created a shipping label and uploaded it to Intelcom’s system but the physical parcel has not yet been scanned at an Intelcom facility |
| Parcel Received at Station | Intelcom physically scanned and received the parcel at one of its 135 distribution stations across Canada. First active tracking event. |
| In Transit | The parcel is moving between Intelcom stations toward the delivery station closest to your address |
| Out for Delivery | An Intelcom driver or IDE has the parcel loaded for today’s delivery round |
| Delivered | The parcel was successfully delivered to the recipient’s address |
| Delivered to Safe Location | The driver left the parcel at a secure location at your property such as a porch, garage, or mailroom |
| Delivery Attempted | The driver visited but could not complete delivery and no safe location was available |
| Delivery Notice Left | A notice was left at the delivery address with instructions to contact Intelcom to reschedule |
| Available for Pickup | The parcel is held at an Intelcom station for self-pickup |
| Returned to Merchant | Intelcom was unable to complete delivery after multiple attempts and returned the parcel to the sender |
Out for Delivery explained: Intelcom Express offers delivery services from 8 AM to 9 PM, seven days a week. Upon package arrival, if customers are not present, delivery drivers can secure packages in a safe location when available or leave a delivery notice and schedule next-day delivery. Customers can contact drivers to arrange alternative delivery dates.
Available for Pickup explained: For self-pickup options, packages are held for 7 days. If you do not collect the parcel within 7 days of the first delivery attempt, Intelcom may automatically return it to the merchant.
Intelcom Delivery Times
Intelcom mainly does business within Canada. Delivery within Canada is within 2 to 4 business days. International deliveries take up to 15 business days.
Here is a detailed breakdown of Intelcom delivery times by service and route:
| Route | Delivery Time |
|---|---|
| Major metro cities, Montreal, Toronto, Vancouver | Same day or next day |
| Province-to-province within Canada | 2 to 4 business days |
| Remote Canadian addresses | 4 to 7 business days |
| Northern territories | 5 to 10 business days |
| Australia (expansion markets) | 5 to 15 business days |
Intelcom operates seven days a week with delivery hours from 9 AM to 9 PM. This seven-day operation is one of Intelcom’s key competitive advantages, allowing Saturday and Sunday deliveries that many traditional Canadian couriers do not consistently offer.
During peak periods including the December holiday season, Black Friday, and back-to-school season in September, delivery times may extend by 1 to 3 days due to extremely high parcel volumes across the Intelcom network.
Intelcom Amazon Tracking
One of Intelcom’s clients is Amazon. For urgent deliveries in Canada, such as same-day or next-day, Amazon Prime uses Intelcom.
Amazon Canada is Intelcom’s most significant merchant client. When you place an Amazon Prime order in Canada and the tracking shows Intelcom as the carrier, here is what to expect:
Your Amazon order page shows Intelcom tracking status directly without needing to visit a separate tracking website. Amazon’s tracking integration with Intelcom is real-time, meaning the Amazon app updates as soon as Intelcom scans your parcel.
For Amazon same-day and next-day Prime deliveries in major Canadian cities, Intelcom’s delivery window is typically between 8 AM and 9 PM on the promised delivery day.
If Amazon’s tracking shows “Out for Delivery” via Intelcom, your parcel is with an Intelcom driver or IDE on their daily route and will arrive today during the delivery window.
For more detailed Intelcom scan history beyond what Amazon’s order page shows, enter your Intelcom tracking number directly on intelcomexpress.com or on indiaposttrackings.com for the complete timeline including every depot scan event.
Intelcom Network: Stations and Coverage
Intelcom provides coverage to 96 percent of Canadian addresses via 135 stations nationwide.
Intelcom’s 135 distribution stations are strategically located across all 10 Canadian provinces and 2 territories to ensure next-day reach to 96 percent of Canadian addresses. When your parcel enters Intelcom’s network, it is routed from the merchant’s origin point through one of these stations nearest to your delivery address before being assigned to a driver or IDE for door delivery.
Major Intelcom station hubs are concentrated in:
Quebec, covering Montreal, Quebec City, Laval, Longueuil, and surrounding regions.
Ontario, covering Toronto, Ottawa, Hamilton, London, Mississauga, and the Greater Toronto Area.
British Columbia, covering Vancouver, Surrey, Burnaby, Richmond, Kelowna, and Victoria.
Alberta, covering Calgary and Edmonton.
Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland are served through regional stations.
Remote and northern addresses in Yukon, Northwest Territories, and Nunavut may require Canada Post for the final delivery leg where Intelcom’s network does not have direct station coverage.
Intelcom Tracking Not Updating
Intelcom tracking stops updating for reasons ranging from normal between-scan gaps to situations that need your action.
Normal gaps needing no action:
Between Shipment Information Received and Parcel Received at Station, a gap of 12 to 48 hours is normal as the parcel physically travels from the merchant’s warehouse to the nearest Intelcom station.
Between Parcel Received at Station and Out for Delivery, a gap of several hours to one business day is normal while Intelcom sorts, routes, and assigns the parcel to a delivery driver.
During peak seasons in December, Black Friday, and Amazon Prime Day, scan delays of 1 to 3 days are common due to very high parcel volumes.
New Intelcom tracking numbers sometimes take 12 to 24 hours to appear in the tracking system after the merchant creates the label. The first meaningful scan appears when Intelcom physically receives the parcel.
Problems needing your action:
Delivery Attempted when you were home means contact Intelcom immediately at 1-844-370-5096. In some cases, drivers mark Delivery Attempted without completing the visit. A direct call typically resolves this and results in a same-day return attempt.
If your parcel is available for Pickup for more than 5 days, visit the Intelcom station or contact customer service to confirm it is still held. After 7 days without pickup, Intelcom returns the parcel to the merchant.
Returned to Merchant status means contact the original retailer or merchant immediately. The merchant will need to reship the order or issue a refund.
No tracking update for more than 3 business days after Parcel Received at Station is unusual and warrants a call to Intelcom customer service.
Step by step when Intelcom tracking is stuck:
- Wait 48 hours after Shipment Information Received before concluding there is a problem
- Enter the tracking number on indiaposttrackings.com or 17TRACK to check if any newer data is available
- Check your Amazon, Walmart, or retailer order page for any status updates from the merchant’s system
- Call Intelcom at 1-514-370-5096 or 1-844-370-5096 with your tracking number ready
- Email support@intelcomexpress.com with your tracking number and delivery address for a written response
- If Intelcom cannot locate the parcel, contact the merchant and ask them to raise a formal carrier investigation
Intelcom Customer Service
You can use the Intelcom Canada contact through the phone numbers 1-514-370-5096, or also 1-844-370-5096. Another way to contact Intelcom is by filling out the form in the Contact section of its website, where you must provide certain information, including an email address to which you will receive the answer as soon as possible.
| Contact Method | Details | Availability |
|---|---|---|
| Phone (Montreal) | 1-514-370-5096 | Business hours, Monday to Saturday |
| Phone (Toll-Free) | 1-844-370-5096 | Business hours, Monday to Saturday |
| support@intelcomexpress.com | Response within 1 to 2 business days | |
| Online Contact Form | intelcomexpress.com, Contact section | 24 hours, response by email |
| Merchant Portal | For ecommerce merchants only | 24 hours |
For lost or significantly delayed parcels, always have your tracking number, delivery address, and the merchant’s order number ready before contacting customer service. Merchant-initiated investigations receive priority attention from Intelcom’s logistics team.
Final Thoughts
Intelcom tracking gives Amazon Prime buyers, Walmart shoppers, and ecommerce customers across Canada complete visibility over every last-mile delivery from the moment the parcel enters Intelcom’s network to door delivery. Understanding what each status means, knowing the normal gap times between scans, and using the right contact method when something goes wrong removes the frustration of tracking uncertainty. For tracking Intelcom shipments alongside any international carriers involved in the delivery, indiaposttrackings.com provides complete multi-carrier tracking coverage in one place, free with no registration required.
Frequently Asked Questions About Intelcom Tracking
What is Intelcom tracking?
Intelcom Courier Canada Inc. is a Canadian courier and package delivery company headquartered in Montreal, Quebec. Established in 1986, Intelcom delivers nearly 500,000 parcels daily across Canada, covering over 4,000 cities and towns. Intelcom tracking is the system that lets buyers follow any Intelcom parcel in real time from depot receipt through sorting to door delivery.
How do I track an Intelcom package?
Go to intelcomexpress.com, enter your tracking number in the Track Your Shipment section, and click Track for real-time status. You can also enter your tracking number on indiaposttrackings.com for instant, no-login tracking, or on 17TRACK for universal, multi-carrier tracking. For Amazon Prime orders, your Amazon order page automatically shows the Intelcom tracking status.
Why is my Intelcom tracking not updating?
Intelcom tracking gaps of 12 to 48 hours are normal between merchant handover and the first Intelcom station scan. During peak seasons, delays of 1 to 3 additional days in scan updates are common. If no update appears for more than 3 business days after the parcel was received at an Intelcom station, call 1-844-370-5096 with your tracking number.
Does Intelcom deliver on weekends?
Intelcom operates seven days a week with delivery hours from 9:00 a.m. to 9:00 p.m. Saturday and Sunday delivery is standard across all of Intelcom’s service areas in Canada, which is a key advantage over carriers that do not consistently offer weekend delivery.
How many delivery attempts does Intelcom make?
Intelcom offers up to 3 delivery attempts and pickup attempts. After each failed delivery, the driver leaves a notice and Intelcom schedules a new attempt the following delivery day. After all attempts are exhausted, the parcel is held at the Intelcom station for 7 days for self-pickup before being returned to the merchant.
What should I do if Intelcom shows delivered but I have not received the package?
Check with all household members, neighbors, and building security to see whether someone accepted the delivery or the driver left the parcel in a safe location. Contact Intelcom at 1-844-370-5096 and request the delivery record including the GPS coordinates and any photo taken at delivery. If delivery cannot be confirmed to your address, contact the merchant for a replacement or refund.
What is an Intelcom Independent Delivery Entrepreneur?
Intelcom relies on a vast network of independent delivery partners, called Independent Delivery Entrepreneurs (IDEs), to ensure daily routes. This hybrid structure allows the carrier to maintain great operational flexibility while ensuring broad territorial coverage. IDEs are self-employed contractors who operate their own vehicles and run specific daily delivery routes assigned by Intelcom’s routing system.
How long does Intelcom hold packages for self-pickup?
For self-pickup options, packages are held for 7 days. If you cannot collect your parcel within 7 days of the delivery attempt, contact Intelcom to arrange an extension. After 7 days without collection or contact, Intelcom automatically returns the parcel to the merchant.
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