Daraz tracking is a real-time system that lets you follow any Daraz order from warehouse dispatch through transit hubs, to final delivery at your door using your order tracking number on the Daraz website, mobile app, Daraz Express portal, or third-party tracking tools.
As South Asia’s largest e-commerce marketplace, Daraz operates in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar, serving millions of buyers daily through its dedicated logistics arm, Daraz Express (DEX).
This complete guide covers every method to track your Daraz order in every country, explains all Daraz tracking number formats, decodes every order status message, and tells you exactly what to do when Daraz tracking is not updating.
What Is Daraz and Daraz Express?
| Detail | Information |
|---|---|
| Platform Name | Daraz |
| Founded | 2012 |
| Parent Company | Alibaba Group (acquired 2018) |
| Countries | Pakistan, Bangladesh, Sri Lanka, Nepal, Myanmar |
| Logistics Arm | Daraz Express (DEX) |
| DEX Logistics Hubs | 240 plus hubs across all countries |
| DEX Delivery Drivers | 3,000 plus DEX Heroes |
| Daily Orders Handled | 428,400 plus orders per day |
| DEX Market Share | Handles 65 percent of all Daraz packages |
| Tracking History | Available for 60 days |
| Pakistan Head Office | 18th Floor, Sky Tower B, Clifton, Karachi |
| Pakistan Customer Care | +92 21 111-132-729 |
| Customer Care Hours | Every day, 9 AM to 11 PM |
Daraz is South Asia’s premier e-commerce marketplace, connecting millions of buyers with thousands of sellers across multiple countries. Founded in 2012, Daraz was acquired by Alibaba Group in 2018, bringing world-class logistics technology from Cainiao Network into the platform’s delivery operations.
Daraz Express, commonly abbreviated as DEX, is the dedicated logistics arm that handles the majority of all Daraz deliveries. DEX delivers packages 1 to 2 days faster than competitors and covers both urban and rural areas across all Daraz-operating countries.
Daraz Tracking Number Formats by Country
Every Daraz order is assigned a unique tracking number when the seller dispatches your package. The format varies by country and courier.
| Country | DEX Tracking Prefix | Example Format |
|---|---|---|
| Pakistan | PK | PK-ABC1234-XYZ |
| Bangladesh | BD | BD followed by letters, numbers, and hyphen |
| Sri Lanka | SL | SL-DEX prefix format |
| Nepal | NP | NP followed by letters, numbers, and hyphen |
For third-party couriers handling Daraz orders, local couriers in Pakistan, Bangladesh, or Sri Lanka may use shorter numeric codes, whereas international couriers such as DHL or China Post use longer alphanumeric codes.
Where to find your Daraz tracking number:
- In the My Orders section of your Daraz account once the item is shipped
- In the shipping confirmation email sent to your registered email address after dispatch
- On the order details page inside the Daraz mobile app
- On the courier tracking page if you received a direct tracking link from the seller
- In the SMS notification sent to your registered mobile number after dispatch
How to Track Your Daraz Order
Method 1: Track Through the Daraz Website
The most direct tracking method for all Daraz countries is the official website.
For Pakistan:
- Visit daraz.pk and log into your account
- Click on My Account and then My Orders
- Find the specific order you want to track
- Click Track Order next to the relevant order
- The full delivery timeline and current status will appear
For Bangladesh:
- Visit daraz.com.bd and log in
- Go to My Account and then My Orders
- Find your order and click Track Package
- Enter the tracking number into the designated field
- The system displays real-time updates including current location, transit milestones, and estimated delivery time
For Sri Lanka: Visit daraz.lk and follow the same My Orders path to access your tracking information.
For Nepal: Visit daraz.com.np and access tracking through the My Orders section of your account.
Method 2: Track Through the Daraz Mobile App
The Daraz app is the fastest and most convenient way to track orders for mobile users.
- Open the Daraz app on your Android or iOS device
- Tap on My Account at the bottom of the screen
- Select My Orders
- Tap on the specific order you want to track
- Tap Track Order to see the complete delivery status
The app provides push notifications for every status change, so you receive automatic updates without having to check manually.
Method 3: Track Through Daraz Express Portal
For DEX shipments, you can track directly through the Daraz Express system by entering your PK, BD, SL, or NP prefixed tracking number on the relevant DEX tracking portal.
The Daraz Logistics App lets users track their orders and see their order history for 60 days.
Method 4: Track on Third-Party Platforms
These platforms support Daraz and Daraz Express tracking:
| Platform | Best For |
|---|---|
| indiaposttrackings.com | Daraz and international courier combined tracking |
| 17track.net | Multi-carrier tracking including Daraz Express |
| ship24.com | Daraz tracking across all countries |
| parcelsapp.com | Daraz Express with full journey visibility |
| track.global | Daraz Express detailed status tracking |
Method 5: Contact Customer Care
If online tracking is not resolving your query, contact Daraz directly:
| Country | Phone | Hours | |
|---|---|---|---|
| Pakistan | +92 21 111-132-729 | customer@daraz.pk | Every day 9 AM to 11 PM |
| Bangladesh | Daraz Bangladesh helpline | Via Daraz app chat | Every day |
| Sri Lanka | Daraz Sri Lanka helpline | Via Daraz app chat | Every day |
| Nepal | Daraz Nepal helpline | Via Daraz app chat | Every day |
Daraz Express Network by Country
Daraz Express Pakistan (PK-DEX)
Daraz Logistics Pakistan is the most developed DEX network across all countries. Pakistan DEX has 46 hubs in 19 cities, covering the whole country. The network introduced Pakistan’s first automated smart distribution centers in Karachi and Lahore in partnership with Cainiao Network, Alibaba Group’s logistics arm.
DEX Pakistan handles over 4 million items, growing from just 400,000 in the early years. The automated smart distribution centers in Karachi and Lahore process 428,400 orders every day.
DEX Pakistan also supports cash-on-delivery, the most popular payment method in Pakistan, and handles easy returns for all Daraz orders.
Daraz Express Bangladesh (BD-DEX)
BD DEX is the delivery and logistics arm of Daraz Bangladesh, one of the leading e-commerce platforms in Bangladesh. BD DEX handles all order deliveries, parcel shipments, and returns for Daraz in Bangladesh, delivering across all major cities and rural areas.
Since Alibaba Group acquired Daraz in 2018, BD DEX upgraded its delivery systems, warehouses, and tracking tools. BD DEX can now manage millions of parcels daily with better accuracy and faster routing.
BD DEX also handles the final leg of delivery for AliExpress international shipments entering Bangladesh, bridging the gap between international sellers and Bangladeshi buyers.
Most orders through BD DEX arrive within 2 to 5 business days depending on location.
Daraz Express Sri Lanka (SL-DEX)
SL-DEX delivers across the entire island of Sri Lanka, serving both urban and rural customers. Daraz Express Sri Lanka provides comprehensive coverage for all Daraz orders placed on daraz.lk.
Daraz Express delivers on weekdays and Saturdays in most regions of Sri Lanka. Sunday and public holiday deliveries depend on the specific location and logistics availability.
Daraz Express Nepal (NP-DEX)
NP-DEX is the logistics arm for Daraz Nepal, covering both urban centers and more remote areas of the country. The service uses the same DEX technology platform that operates across all Daraz countries, ensuring consistent tracking visibility and delivery standards.
Every Daraz Tracking Status Explained
Here is every Daraz order status message and exactly what it means:
| Status | What It Means |
|---|---|
| Order Placed | Your order has been received by Daraz |
| Seller Processing | Seller is preparing your order for dispatch |
| Ready to Ship | Seller has packed the order, awaiting DEX pickup |
| Picked Up | Daraz Express has collected the order from the seller |
| In Transit | Package is moving through the DEX hub network |
| At Hub | Package arrived at a Daraz sorting or distribution hub |
| Out for Delivery | Delivery Hero has your package and is on the way |
| Delivery Attempted | Delivery tried but recipient was unavailable |
| Delivery Failed | Multiple delivery attempts failed |
| Delivered | Successfully handed to the recipient |
| Return Initiated | Return request has been accepted |
| Return in Transit | Package is being sent back to the seller |
| Return Completed | Return received and refund processing |
What Out for Delivery Means
When your Daraz tracking shows Out for Delivery, a DEX Hero delivery driver has your package loaded and is actively traveling to your address. Delivery typically occurs on the same business day, between 9 AM and 8 PM in most cities.
Daraz Delivery Times by Country
| Country | Standard Delivery | Express Delivery | Metro Cities |
|---|---|---|---|
| Pakistan | 3 to 7 business days | 1 to 3 business days | 1 to 2 business days |
| Bangladesh | 2 to 5 business days | 1 to 2 business days | 1 to 2 business days |
| Sri Lanka | 2 to 5 business days | 1 to 2 business days | 1 to 2 business days |
| Nepal | 3 to 7 business days | 2 to 4 business days | 2 to 3 business days |
DEX delivers packages 1 to 2 days faster than competitors in all countries due to its automated, smart distribution centers and optimized routing powered by Alibaba’s Cainiao technology.
Delivery timelines are affected by seller processing time, which is separate from the DEX transit time. Always check the seller’s handling time shown on the product page before purchase.
Daraz Tracking for International Orders
Daraz handles not only domestic orders but also international parcels, particularly AliExpress shipments that use Daraz Express for final delivery in Bangladesh and other South Asian markets.
For AliExpress orders delivered through Daraz Express Bangladesh, the tracking number transitions from the international carrier’s format to the BD-DEX format once the package enters Bangladesh and is handed to DEX for final delivery.
For Daraz Global Collection products available on Daraz.pk and other country platforms, international couriers including DHL and China Post handle the initial international leg before handing over to DEX for local delivery.
In these cases, buyers may see tracking updates in two separate systems: the international carrier’s tracking portal for the overseas leg, and the DEX tracking system for the final delivery within the country.
Daraz Tracking Not Updating: Step by Step Fixes
Fix 1: Wait 24 to 48 Hours After Order Placement
After a seller marks an order as shipped, tracking information may take some time to appear in the DEX system. Allow at least 24 to 48 hours for the first tracking update to appear before assuming a problem.
Fix 2: Check Seller Processing Time
Many Daraz sellers offer products with handling times of 1 to 3 days before they dispatch the order. Tracking updates only begin after the order is physically collected by DEX. Check the seller’s stated handling time in the order details.
Fix 3: Confirm the Tracking Number
Log into your Daraz account and copy the tracking number directly from the My Orders page. Do not type it manually as a single wrong character returns no results.
Fix 4: Understand Hub Delays During Peak Periods
During Daraz sale events like 11.11, 12.12, and seasonal promotions, processing volumes spike significantly. Transit delays of 1 to 3 additional business days are normal during these periods. If your order shows as In Transit without any movement for 5 to 7 business days, contact Daraz customer support.
Fix 5: Check for Delivery Attempt Notifications
If the tracking shows “Delivery Attempted” or “Delivery Failed,” check your registered phone for a missed call from the DEX Hero delivery driver. Call back the number shown in the notification or reschedule through the Daraz app.
Fix 6: Use Third-Party Tracking Platforms
If the official Daraz tracking page is slow or showing errors, enter your tracking number on platforms like indiaposttrackings.com, 17track.net, or ship24.com for an alternative view of the current status.
Fix 7: Contact Daraz Customer Support
In Pakistan, call +92 21 111-132-729 every day between 9 AM and 11 PM. In all countries, use the in-app chat feature within the Daraz mobile app for the fastest response from customer support. Provide your order number and tracking number when contacting support.
Daraz Return Tracking
Daraz allows easy returns through DEX within the return policy period. Here is how return tracking works:
Step 1: Initiate a return request through the Daraz app or website within the return window shown on your order page.
Step 2: Once the return is approved, Daraz schedules a DEX pickup from your address.
Step 3: The return package is assigned a return tracking number, which is visible in your Daraz account.
Step 4: You can track the return package using the same tracking methods as a regular order, following it from your address back through the DEX network to the seller.
Step 5: Once the return is received and confirmed, your refund is processed based on the original payment method.
Most DEX orders arrive within 2 to 5 business days and the return tracking feature ensures full visibility throughout the process.
Daraz Tracking vs Competitor Platforms
| Feature | Daraz Tracking | Amazon Tracking | Flipkart Tracking |
|---|---|---|---|
| Own Logistics Arm | Yes, DEX | Yes, Amazon Logistics | Yes, Ekart |
| Countries in Region | Pakistan, Bangladesh, Sri Lanka, Nepal | India primarily | India primarily |
| Real-Time Tracking | Yes, via app and website | Yes | Yes |
| Third-Party Courier Support | Yes | Yes | Yes |
| Cash on Delivery | Yes | Limited | Yes |
| Return Tracking | Yes | Yes | Yes |
| Tracking History | 60 days | 30 days | 30 days |
| Rural Coverage | Yes, all four countries | India rural expanding | India urban focus |
Daraz stands apart from regional competitors for its four-country simultaneous coverage across South Asia combined with the technological backing of Alibaba Group through Cainiao Network integration, giving it logistics infrastructure that matches global e-commerce standards.
Tips for Smooth Daraz Tracking
Enable push notifications on the Daraz app. This ensures you receive automatic status updates at each milestone without having to manually check the order page.
Save your tracking number separately. While it is always visible in your Daraz account, having it copied to your notes means you can track on third-party platforms quickly if the Daraz app is slow.
Check your delivery address before placing order. Incorrect or incomplete addresses are the most common cause of Delivery Failed status. Always confirm your pin code, building name, and contact number are accurate.
Respond to DEX Hero calls. Delivery drivers often call before arrival. Answering the call ensures successful delivery and prevents unnecessary failed delivery attempts.
Track AliExpress orders through BD DEX in Bangladesh. If your order was shipped internationally via AliExpress for delivery in Bangladesh, use the BD-DEX tracking system to check the final delivery leg status.
Use the Daraz app chat for fastest support. In-app chat typically provides faster responses than phone support during peak hours.
Frequently Asked Questions About Daraz Tracking
How do I track my Daraz order?
Log into your Daraz account on the website or mobile app, go to My Orders, find the specific order, and click Track Order. You can also enter your tracking number on third-party platforms such as indiaposttrackings.com for real-time status updates.
What is Daraz Express DEX?
Daraz Express, abbreviated as DEX, is the dedicated logistics arm of Daraz that handles 65 percent of all Daraz deliveries across Pakistan, Bangladesh, Sri Lanka, and Nepal. DEX operates over 240 logistics hubs and a team of over 3,000 delivery drivers known as DEX Heroes.
What is the Daraz tracking number format?
Daraz tracking numbers start with a country prefix. Pakistan orders use PK, Bangladesh orders use BD, Sri Lanka orders use SL, and Nepal orders use NP. Each prefix is followed by a unique combination of letters and numbers for the shipment.
How long does Daraz take to deliver?
Standard delivery on Daraz takes 3 to 7 business days in Pakistan and Nepal, and 2 to 5 business days in Bangladesh and Sri Lanka. Metro city deliveries are typically faster at 1 to 2 business days.
Why is my Daraz tracking not updating?
New orders take 24 to 48 hours to appear in the tracking system after dispatch. During peak sale periods, transit delays of 1 to 3 additional days are normal. If no movement appears for more than 5 to 7 business days, contact Daraz customer support.
What does Out for Delivery mean on Daraz?
Out for Delivery means a DEX Hero delivery driver has collected your package and is actively traveling to your delivery address. Delivery is expected the same business day between 9 AM and 8 PM.
What should I do if Daraz shows Delivery Failed?
Check your phone for missed calls from the delivery driver and call back immediately. You can also reschedule the delivery through the Daraz app by going to My Orders and selecting Reschedule Delivery.
Does Daraz deliver on weekends?
Daraz Express delivers on weekdays and Saturdays in most areas. Sunday and public holiday deliveries vary by location and country. Check with Daraz customer support for weekend delivery availability in your specific area.
How can I track a Daraz return?
After initiating a return through the Daraz app or website, a return tracking number is assigned once DEX picks up the package. Track it the same way as a regular order through the My Orders section of your account.
How long does Daraz keep tracking records?
The Daraz Logistics App keeps order tracking history available for 60 days from the dispatch date.
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