17Track is a free global package tracking platform at 17track.net that supports real-time tracking for more than 3,300 carriers worldwide including USPS, UPS, FedEx, DHL, China Post, India Post, Royal Mail, and thousands of postal and courier services across Asia, Europe, the Americas, and beyond, letting you track any shipment from any carrier in a single unified dashboard with automatic carrier detection, multilingual translation, batch tracking of up to 40 packages simultaneously, and a mobile app available on both Android and iOS with over 10 million downloads.
Founded in 2010 in Shenzhen, China, and acquired by Shenzhen Dianxiaomi Network Technology in 2021, 17Track has grown into one of the most widely used multi-carrier tracking platforms in the world, particularly trusted by international online shoppers tracking parcels from AliExpress, eBay, DHgate, and other cross-border marketplaces where packages change carriers between origin and destination.
This complete guide covers how 17Track works, every key feature, how to track India Post and international parcels, pricing plans, the API for businesses, and how 17Track compares to alternatives.
What Is 17Track?
| Detail | Information |
|---|---|
| Platform Name | 17Track (17TRACK) |
| Website | 17track.net |
| Founded | 2010 |
| Headquarters | Shenzhen, China |
| Owner Since 2021 | Shenzhen Dianxiaomi Network Technology |
| Carriers Supported | 3,300 plus (website), 3,200 plus (API), 2,800 plus (Shopify) |
| App Downloads | 10 million plus on Google Play |
| App Reviews | 485,000 plus on Google Play |
| Free Plan | Yes, track up to 40 packages |
| Languages Supported | 30 plus interface languages |
| India Post Support | Yes, full integration |
| Business API | Yes, starting at $119 for 5,000 shipments per year |
| Support | Email, help desk, 24-hour live chat |
| Contact | serv@17track.net |
17Track supports tracking for 3,300 plus carriers, including USPS, UPS, FedEx, and DHL. It provides 99.9 percent accuracy and real-time updates. The platform gathers and displays tracking information from over 2,000 different logistics providers worldwide so users can view all their tracking in one place.
An important clarification that 17Track consistently provides to its users: it is an independent package-tracking platform. It is neither the courier nor the seller or shipper. The service is designed to display tracking information from actual delivery carriers. This means 17 Track does not create tracking numbers, send or handle packages, or sell any products. It simply displays data provided by couriers.
How 17Track Works
The Core Mechanics
The system automatically pulls tracking data from carrier websites via API integrations and presents the consolidated results in a standardized, readable format.
The system automatically detects the logistics company. Under normal circumstances, the system can automatically detect the logistics company, the country of shipment, and the country of destination without manual designation. If the order number may belong to multiple carriers or cannot be identified, you can manually specify the carrier for query.
When you enter a tracking number, 17Track queries the relevant carrier’s tracking system in real time, retrieves the latest scan data, and displays it with standardized status labels and a multilingual translation option. The result shows package status, sub-status, total transportation time from shipment to receipt, departure country and destination, details for both origin and destination carriers, carrier contact numbers, estimated arrival time, and separate tracking timelines for the origin and destination country legs.
Automatic Carrier Detection
One of 17Track’s most praised features is its auto-detect system. If you order something from AliExpress or DHgate and they give you just a tracking number without naming the carrier, all you have to do with 17 Track is enter the number and it auto-detects the carrier. This works as long as your carrier is supported in the 17Track database.
17Track integrates new carriers weekly, continuously expanding the carrier database. New carrier additions are based on user feedback and commercial partnerships.
Multilingual Translation
17Track supports instant translation in multiple languages. You can click the language to switch to your target language. This is particularly valuable for Indian buyers tracking packages from China, where the original tracking updates from carriers like China Post or YTO Express are often in Chinese. 17 Track translates all status information into English and 30 plus other languages automatically.
How to Use 17Track: Step by Step
Basic Tracking on 17track.net
Using 17Track requires no account creation or login for basic tracking.
- Open your browser and go to 17track.net
- Enter your tracking number in the main search field
- Enter one order number per line for multiple packages
- A maximum of 40 order numbers are allowed per query
- Do not enter any characters other than letters or numbers
- Click the Query button to search
- The result page displays tracking details synchronized with the official carrier website
Example tracking numbers the system recognizes include RJ556381428CN for China Post Registered Small Parcel, LN328306902US for US Postal, and 3861078222 for DHL Express.
Using the 17Track Mobile App
The 17Track mobile app is available on both Android and iOS and provides additional features beyond the website.
Key app features:
- Track multiple carriers and batch numbers
- Pull-to-refresh all tracking numbers simultaneously
- Barcode and QR code scanner for tracking numbers
- Auto-detect carriers from pasted text
- Custom widget for home screen for quick access
- Filter numbers by updated date, package status, or carrier
- Data synchronization across devices via cloud-based service
- Email tracking service support
The app supports landscape mode, over 30 interface languages, and multilingual translation for tracking information. It also includes deals and featured products from AliExpress, eBay, Banggood, DHgate, and other platforms, with fast, free shipping promotions.
Using Batch Operations
17Track supports batch operation of order numbers including copy summary, copy details, error recheck, and expand or collapse all results. When you hover over the icon for each package status, the explanation and possible reasons for that status are displayed. This batch capability makes 17Track particularly useful for online shoppers managing multiple active orders across different platforms simultaneously.
All Carriers Supported by 17Track
17Track currently supports over 3,300 carriers across its website. Coverage is strongest for Chinese postal and courier networks, with significant integrations across Europe, North America, and Latin America.
Postal Carriers
China Post, China EMS, USPS, India Post, La Poste France, Royal Mail UK, Correos Spain, Deutsche Post Germany, Australia Post, Canada Post, Japan Post, Korea Post, Singapore Post, and national postal services from over 100 countries.
International Express Carriers
DHL, FedEx, UPS, TNT, DPD, GLS, Yodel, Hermes, Toll, Aramex, SPSR, DPEX, SDA, and other major global express networks.
China E-Commerce Carriers
Yanwen, One World, S.F. Express, YunExpress, DHL eCommerce, 4PX, and dozens of other carriers specializing in cross-border shipments from Chinese marketplaces.
South Asian and India Carriers
India Post is fully integrated into 17Track, covering all major India Post service types including Speed Post with EE and ED prefix numbers, EMS with EM prefix, Registered Post with RA and RX prefix, Express Parcel with CX prefix, and eCommerce parcels with EU prefix.
For shipments from AliExpress or other international marketplaces arriving in India, 17Track tracks the complete journey from the China-side carrier through the India Post domestic delivery leg using the same original tracking number.
17Track for India Post and International Parcels Arriving in India
Indian online shoppers who purchase from AliExpress, eBay, Banggood, or other international platforms represent one of the largest user groups for 17Track globally.
Tracking China Post to India Post Handover
When an AliExpress seller ships a parcel to India via China Post EMS or ePacket, the parcel travels through the Chinese postal system, exits through a Chinese international gateway, travels internationally by air, arrives at an Indian International Exchange Post Office in Mumbai, Delhi, Chennai, or Kolkata, clears Indian customs, and is handed to India Post for final domestic delivery.
17Track tracks the complete journey from the first China Post scan through the India Post final delivery scan using the same original tracking number. Many users have confirmed this end-to-end visibility is one of the main reasons they prefer 17Track for AliExpress orders arriving in India.
Tracking India Post EMS International Shipments
For parcels sent from India to other countries via India Post EMS, enter the EM prefix 13-character tracking number on 17track.net. The platform shows the origin India Post scans, the departure from India, international transit, and the delivery scans from the destination country’s postal service.
17Track Features for Businesses
17Track offers dedicated tools for e-commerce businesses and logistics companies, in addition to its free consumer tracking service.
Branded Tracking Page
17Track empowers sellers to create a branded, customized tracking page for their customers. This feature enables buyers to look up order details on the merchant’s website, complete with estimated delivery dates, a consumer-friendly mobile interface, and AI-powered product recommendations. The branded tracking page replaces the need to send customers to carrier websites, keeping them on the seller’s own domain.
Advanced Data Analytics
The platform offers advanced data analytics allowing businesses to gain valuable insights into their shipping performance and optimize their logistics strategies accordingly. Reports cover delivery rate by carrier and route, exception rates, delivery time distributions, and transit time averages.
Shopify Integration
17Track has a dedicated Shopify app that supports tracking for 2,800 plus carriers. The Shopify integration automatically imports orders, tracks shipments, sends branded customer notifications, and displays tracking information on the merchant’s storefront.
17Track API for Developers
17Track’s tracking API allows businesses to integrate real-time tracking data from 3,200 plus carriers directly into their own systems, applications, or customer portals.
API plans are sold on 12-month prepaid quotas starting at $119 for 5,000 shipments. The API supports:
- Real-time tracking data for all supported carriers
- Webhook notifications for status changes
- Batch tracking for multiple shipments
- Multiple SDK options for different programming environments
17Track Pricing Plans
17Track offers transparent pricing across consumer and business tiers.
| Plan | Type | Cost | Shipments | Key Features |
|---|---|---|---|---|
| Free | Consumer | Free | Up to 40 per query | Basic tracking, app, auto-detect |
| Shopify Starter | Business | Free | Limited | Basic Shopify integration |
| Shopify Pro | Business | Paid | More | Branded page, notifications |
| API Starter | Developer | $119 per year | 5,000 per year | Full API access, webhooks |
| API Higher Tiers | Developer | Custom | Higher volume | Dedicated support, SLA |
At 1,000 shipments per month, 17Track Pro costs approximately $49 per month, making it competitive with alternatives like Ship24 Pro at $59 per month which adds Tracking API and webhook access alongside the Shopify front end at the same tier.
17Track vs Competitors
| Feature | 17Track | TrackingMore | AfterShip | Ship24 | Postal Ninja |
|---|---|---|---|---|---|
| Free Carrier Database | 3,300 plus | 1,500 plus | 1,321 | 1,200 plus | 920 plus |
| Founded | 2010 | 2014 | 2011 | 2019 | 2014 |
| Free Plan | Yes, 40 packages | Yes, 50 per month | Limited | Yes, 10 per month | Yes, guest tracking |
| API Available | Yes, from $119 per year | Yes, from $11 per month | Yes | Yes, free tier | No enterprise API |
| Shopify App | Yes | Yes | Yes | Yes | No |
| India Post Support | Yes, full | Yes | Yes | Yes | Yes |
| China Carrier Strength | Very high | High | Moderate | Moderate | Moderate |
| Auto-Detect Carriers | Yes | Yes | Yes | Yes | Yes |
| Multilingual | 30 plus languages | Multiple | Multiple | Multiple | English only |
17Track’s primary competitive advantage is its carrier database size, particularly its deep coverage of Chinese postal and courier networks, which are most relevant to AliExpress- and Alibaba-sourced shipments.
Its main limitation compared to alternatives like TrackingMore is that API plans require annual prepayment rather than monthly billing, which creates a higher upfront commitment for developers testing the system.
Common 17Track Issues and Solutions
Tracking Number Not Found
Errors sometimes appear when checking parcel updates. Common causes are wrong number entry where spaces or missing characters in the tracking number prevent matching, a new number not yet activated because some carriers activate codes only after the first physical scan, or a tracking number changed when international parcels receive a new label during transit especially at customs handover.
Allow 24 to 48 hours after receiving a new tracking number before assuming a problem. The carrier may not have scanned the parcel at the first facility yet.
Wrong Carrier Auto-Detected
If the system automatically detects the wrong carrier, manually specify the correct carrier by selecting it from the dropdown menu after entering your tracking number. The system supports manually designating a carrier when the tracking number matches multiple carriers or cannot be identified automatically.
Status Not Updating
17Track gathers data from carrier websites and some carriers update their data less frequently. Update frequency depends on the carrier’s own data refresh rate. If 17 Track shows an older status than the carrier’s own website, the discrepancy is due to the carrier’s API update schedule rather than a 17 Track error.
Package Shows Delivered But Not Received
17Track clearly states that it is neither the courier nor the seller. If a package is marked as delivered but you did not receive it, confirm the delivery address and time with the local delivery carrier to identify who handled the delivery. If not resolved, continue following up with the seller under most platforms’ buyer protection policies.
Tips for Getting the Most From 17Track
Use the auto-detect feature for unknown carriers. When you receive a tracking number without knowing the carrier, simply paste it into 17 Track. The system usually identifies the carrier within seconds.
Enable translation for Chinese carrier updates. When tracking AliExpress orders, turn on the translation feature to automatically convert Chinese-language status updates into English.
Create a free account to sync across devices. A registered account saves all your tracking numbers to the cloud, making them accessible from your phone, tablet, and computer without re-entering numbers manually.
Use batch entry for multiple orders. Enter up to 40 tracking numbers at once, one per line, to check all active orders simultaneously instead of searching one by one.
Check the carrier list before assuming a carrier is unsupported. 17 Track integrates new carriers weekly. If a carrier you need is not supported, contact the team at serv@17track.net with the carrier’s website and a few test tracking numbers to request integration.
Use the barcode scanner on the app. Rather than typing tracking numbers manually from physical receipts, use the barcode scanner in the 17 Track app to capture them instantly from shipping labels.
Frequently Asked Questions About 17Track
What is 17Track?
17 Track is a free global package-tracking platform at 17track.net that supports real-time tracking for more than 3,300 carriers worldwide. It aggregates tracking data from carriers including USPS, DHL, FedEx, UPS, China Post, India Post, Royal Mail, and thousands more into a single unified interface. Founded in 2010 in Shenzhen, China, it is one of the most widely used multi-carrier tracking platforms globally.
Is 17Track free to use?
Yes. 17Track is completely free for consumers. You can track up to 40 packages per query without creating an account. A free account unlocks data synchronization across devices. Business plans for the API and Shopify integration have paid tiers starting at $119 per year for 5,000 shipments.
How many carriers does 17Track support?
17Track supports over 3,300 carriers on its website, 3,200+ through its API, and 2,800+ through its Shopify integration. New carriers are added weekly based on user feedback and commercial partnerships.
Does 17Track support India Post tracking?
Yes. 17Track fully integrates India Post and supports all major India Post service types including Speed Post, EMS, Registered Post, Express Parcel, and eCommerce parcels. Enter your 13-character India Post tracking number starting with EE, EM, CP, RA, or CX for instant results.
Why is my 17Track status not updating?
Update frequency depends on the carrier’s own data refresh rate. Some carriers update their tracking data hourly while others update daily. If 17Track shows an older status than the carrier’s own website, check the carrier website directly. Allow 24 to 48 hours for new shipments to appear in the system.
Can I track AliExpress orders on 17Track?
Yes. 17Track is one of the most popular tracking tools for AliExpress orders specifically because of its strong coverage of Chinese carriers including China Post, ePacket, Yanwen, YunExpress, 4PX, and others. Enter the tracking number from your AliExpress order and 17 Track automatically detects the correct carrier.
Is 17Track safe to use?
Yes. 17 Track is a legitimate independent tracking platform used by millions of people globally. It does not require payment or sensitive personal information for basic tracking. The platform does not sell or handle packages and only displays carrier-provided tracking data.
What programming languages does the 17 Track API support?
17 Track provides API documentation and SDKs for developers. Contact the 17 Track team through help.17track.net for current SDK language support and integration documentation.
Read Also: FedEx Tracking Number: Complete Guide to Find, Read, and Track Any FedEx Shipment