The Aramex customer care number for India connects you to support for one of the world’s largest logistics networks. Aramex is a Dubai-headquartered global logistics company operating in more than 70 countries, and its India operation handles both domestic deliveries and international parcels moving in and out of the country. Whether you need to trace an inbound shipment stuck at customs, schedule a pickup, or raise a complaint, this guide covers the correct Aramex customer care number, email support, when to call versus email, and what to know about KYC and customs for international parcels.
Aramex Customer Care Number and Email Support for India
Save these official India contact details for any Aramex shipment query:
- India customer care (Delhi): 011-3300 3300
- Mumbai: +91 22 64803300
- Global care email: GlobalCareCenter@aramex.com
- India customer service email: INDIAcustomerservice@aramex.com
- India website: aramex.com/in/en, with shipment tracking and service information
Aramex tracking uses the shipment or airwaybill number printed on your booking receipt or shipping label. Keep it ready before you contact support — it is the first detail every agent will ask for. For the latest official contact information and online tracking, visit the Aramex India official website.
When to Call the Aramex Customer Care Number vs Email
Choose your channel based on urgency and whether you need a written record:
- Call 011-3300 3300 for: urgent delivery rescheduling, address corrections on an in-transit shipment, missed pickups, and same-day pickup requests.
- Email INDIAcustomerservice@aramex.com for: billing disputes, damage or loss claims with photo evidence, refund requests, and anything you may need to escalate later.
- Use GlobalCareCenter@aramex.com for: cross-border issues where the shipment originated outside India and needs coordination with the origin country team.
For high-value international shipments, do both: call first for speed, then confirm the commitment by email so there is a dated record. Always note the service-request or ticket ID from every interaction — it is your key to every follow-up.
Aramex Customer Care Number for International Shipment Queries
A large share of calls to the Aramex customer care number in India concern international parcels, which behave differently from domestic ones. Key points to know:
- Customs clearance takes time: inbound international parcels pause at Indian customs until clearance completes. The tracking status will show customs-related scans during this window — it is not a delay in the usual sense.
- KYC documents are often required: for many international shipments into India, the receiver must submit KYC documents (such as a PAN card, Aadhaar or passport copy, plus an authorisation letter) before customs releases the parcel. Aramex or its clearance agent will contact you if documents are needed — respond quickly, because the parcel cannot move until they arrive.
- Duties and taxes may apply: certain categories of imports attract customs duty. The delivery agent will explain the payable amount; keep payment ready to avoid a failed delivery attempt.
- Track across borders: the same airwaybill number works on Aramex’s global tracking, so you can follow the parcel from the origin country through to Indian delivery.
If your parcel has been sitting with a customs status for more than 4–5 working days, call the Aramex customer care number with the airwaybill number and ask specifically whether KYC documents are pending — that is the most common cause of an extended customs hold. For other international carriers, our USPS tracking guide covers parcels arriving from the United States.
Scheduling a Pickup with Aramex India
Aramex offers doorstep pickup for documents and parcels in the cities it serves. To schedule one:
- Call 011-3300 3300 (or the Mumbai line if that is your region) and choose the pickup or booking option.
- Provide the pickup address, contact person, phone number, parcel weight and destination.
- Confirm the pickup time window and note the booking reference.
- Keep the shipment packed and labelled; the courier executive generates the airwaybill at pickup.
For recurring business shipments, ask the agent about a scheduled pickup arrangement or a corporate account — regular shippers get priority slots and consolidated billing. If you are still choosing a carrier, our complete courier tracking hub compares the major operators side by side, and the tracking number guide explains how airwaybill and consignment numbering works across carriers.
Complaint Tips: Getting a Resolution from Aramex
If a shipment goes wrong — damage, loss, or a long unexplained delay — follow this sequence:
- Document everything first: photograph the parcel, packaging, airwaybill and any damage before you call.
- Call with the airwaybill number: describe the issue in one sentence and get a complaint or ticket ID.
- Follow up by email: write to INDIAcustomerservice@aramex.com quoting the ticket ID, with photos attached.
- Escalate with the trail: if the promised timeline passes, reply on the same email thread and ask for escalation to a senior case handler.
- Keep the timeline: a dated log of calls, emails and promises is your strongest asset if the matter ever reaches a consumer forum.
FAQs
What is the Aramex customer care number for India?
The Aramex customer care number for India is 011-3300 3300 (Delhi). Mumbai customers can also call +91 22 64803300. For email support, write to INDIAcustomerservice@aramex.com, or GlobalCareCenter@aramex.com for cross-border issues.
Why is my Aramex international parcel stuck at customs?
Inbound parcels pause at Indian customs until clearance completes, and KYC documents (PAN, Aadhaar or passport copy plus an authorisation letter) are frequently required from the receiver. If the customs status persists beyond 4–5 working days, call the Aramex customer care number and ask whether KYC documents are pending.
How do I schedule an Aramex pickup in India?
Call 011-3300 3300, choose the pickup option, and provide the pickup address, contact details, parcel weight and destination. Confirm the time window and keep the parcel packed and labelled for the courier executive.
Can I track an Aramex shipment from another country into India?
Yes. The same airwaybill number works on Aramex’s global tracking from the origin country through Indian customs to final delivery, so you can follow the parcel end to end with one reference.
Does Aramex charge customs duty on international parcels?
Aramex does not set the duty — Indian customs does. Certain import categories attract duty and taxes, which the receiver pays on delivery. The delivery agent will inform you of the exact payable amount.