Ekart logistics track is the process of monitoring your Flipkart or Myntra order delivery in real time using your unique Ekart tracking ID or AWB number. Ekart Logistics, officially operated by Instakart Services Private Limited and headquartered at Embassy Tech Village, Bengaluru, is India’s largest ecommerce logistics and supply chain company, established in 2009 as Flipkart’s in-house delivery arm, now handling over 10 million shipments every month, covering 2,500+ offices and 3,900+ pin codes across India, delivering to metros, towns, and remote rural areas.
This guide covers every method to track your Ekart shipment, every status label explained, all service types, and every fix when tracking stops working.
What Is Ekart Logistics and How Does Its Tracking System Work
Ekart logistics track is Ekart’s real-time, scan-based shipment monitoring system that records every movement of your parcel from the moment it is picked up by the seller to the moment it is delivered to your address.
Ekart was founded in 2009 as the logistics division of Flipkart, India’s largest ecommerce platform founded by Sachin Bansal and Binny Bansal in 2007. The company was initially called Flipkart Logistics and was rebranded as Ekart in 2010 to offer logistics services to other ecommerce platforms and brands beyond just Flipkart.
In 2014, Ekart introduced same-day delivery to 13 cities and in-a-day delivery to 50 cities across India, becoming the first Indian courier company to offer these guarantees at scale. Ekart also pioneered the Cash on Delivery model in Indian ecommerce, which transformed how millions of Indians shop online.
As of 2026, Ekart has deployed AI-based predictive tracking models, enhanced GPS visibility across its fleet, and automated sorting at select hubs using automated guided vehicles, all of which have improved the speed and accuracy of tracking status updates across its high-volume delivery network.
| Detail | Information |
|---|---|
| Company Name | Instakart Services Private Limited (Ekart) |
| Founded | 2009 |
| Headquarters | Embassy Tech Village, Outer Ring Road, Devarabeesanahalli, Bengaluru 560103 |
| Parent Company | Flipkart (Walmart Group) |
| Monthly Shipments | 10 million+ |
| Offices | 2,500+ across India |
| Pin Codes Covered | 3,900+ |
| Same-Day Delivery | 13 cities |
| In-a-Day Delivery | 50 cities |
| Customer Care | 1800 208 9898 (Toll-free) |
| cs@ekartcourier.com | |
| Official Website | ekartlogistics.com |
Ekart Tracking Number Format and Where to Find It
Your Ekart logistics tracking number, also called the AWB number or tracking ID, is a unique alphanumeric code assigned to every shipment at the time of dispatch. It typically begins with 4 uppercase letters followed by 10 to 14 digits.
Common tracking number prefixes used in the Ekart network include FMPC and FMPP, which identify Flipkart network consignments. A standard Ekart tracking number looks like FMPC0123456789 or FDTM228765554398.
You can find your Ekart logistics tracking number in these places:
- Order confirmation SMS sent to your registered mobile number from Flipkart or Myntra at the time of dispatch
- Order confirmation email from Flipkart, Myntra, or the seller with the tracking ID in the shipment details section
- My Orders section in the Flipkart app or website under the specific order, labelled as Tracking ID or Shipment ID
- My Orders section in the Myntra app under the relevant order with a Track button that reveals the AWB number
- Physical shipping label on the outer packaging with the AWB printed under the barcode if you have already received the parcel
If you have lost your Ekart tracking number, log in to your Flipkart or Myntra account, go to My Orders, click on the relevant order, and the tracking ID will be displayed alongside the current delivery status.
How to Do Ekart Logistics Track Online Step by Step
To do ekart logistics track, enter your AWB number or tracking ID on the official Ekart website at ekartlogistics.com and click Track. Your parcel’s current status, last scanned hub location, and estimated delivery date appear within seconds.
Follow these six steps to track your Ekart shipment online:
Step 1. Get your Ekart tracking ID from the order confirmation SMS, the Flipkart or Myntra app under My Orders, or your email confirmation.
Step 2. Visit the official Ekart website at ekartlogistics.com. On the homepage, find the Track Order button in the top right section of the page.
Step 3. Enter your Ekart tracking number exactly as it appears in your SMS or email. Do not add spaces. Check carefully for common confusion between the letter O and the number 0.
Step 4. Click the Track button. The system queries Ekart’s live logistics database and retrieves the most recent scan event recorded for your consignment.
Step 5. View your tracking result showing the current parcel location, full scan history with timestamps at each hub, estimated delivery date, and the name or contact of the delivery executive if the shipment is Out for Delivery.
Step 6. If the Out for Delivery status is showing, ensure you or a family member is available at the delivery address. Ekart delivery executives may call before arriving.
How to Track Ekart Shipment via Flipkart and Myntra App
The fastest way to do ekart logistics track for Flipkart orders is directly inside the Flipkart app or website without needing to visit any external tracking page.
Tracking Ekart Shipment on Flipkart
Open the Flipkart app or visit flipkart.com and log in to your account. Go to My Orders from the account menu. Find the order you want to track, then click it. Click the Track Package button. A live tracking view opens showing your parcel’s current location, last scanned hub, and estimated delivery date and time. Flipkart also sends SMS and push notifications at key delivery milestones including Out for Delivery and Delivery Attempted.
Tracking Ekart Shipment on Myntra
Open the Myntra app or visit myntra.com and log in. Go to My Orders from the profile menu. Find the relevant order and tap Track. The tracking view shows Ekart’s latest scan event for your shipment. Myntra also sends SMS alerts when your order is Out for Delivery.
Both the Flipkart and Myntra tracking views are powered directly by Ekart’s internal logistics data and reflect the most current scan event without any delay.
Ekart Logistics Services You Can Track
Ekart logistics track works across all service tiers using the same AWB number format. Each service has a different delivery speed and scope of coverage.
| Service Type | Delivery Time | Best For |
|---|---|---|
| Ekart Standard | 3 to 7 business days | Regular ecommerce orders across India |
| Ekart Express | 1 to 3 business days | Faster delivery for most locations |
| Ekart Same Day | Within hours, select 13 cities | Urgent orders in metro cities |
| Ekart In-a-Day | Next business day, 50 cities | Time-sensitive orders |
| Ekart Surface | 4 to 6 business days | Cost-effective bulk and heavy shipments |
| Ekart Return Pickup | Scheduled date | Reverse logistics for Flipkart returns |
Ekart Express consistently delivers within 2 to 3 business days regardless of destination. You receive an SMS with the estimated delivery time at dispatch for Express shipments.
Ekart Return tracking works through the same tracking ID system. When you initiate a return on Flipkart or Myntra, a new AWB is generated for the pickup and you can track the reverse journey on the Ekart tracking page using the return tracking ID.
Ekart Tracking Status Meanings: Every Label Explained
Every status shown in your Ekart logistics track result is a logged scan event recorded at a specific facility or delivery point in Ekart’s network. Understanding each label tells you exactly where your parcel is and what happens next.
| Status Label | What It Means |
|---|---|
| Order Confirmed | Flipkart or Myntra has confirmed the order. Seller yet to pack. |
| Shipment Created | Ekart AWB generated by seller. Parcel not yet picked up physically. |
| Shipment Packed | Seller has packed the item and it is ready for Ekart pickup. |
| Shipment Picked Up | Ekart executive collected the parcel from the seller’s location. |
| Arrived at Ekart Facility | Parcel reached an Ekart sorting hub or origin facility. |
| Shipment In Transit | Parcel is moving between hubs toward the destination city. |
| Your Item Has Left a Flipkart Facility | Parcel dispatched from a Flipkart warehouse or regional hub. |
| Arrived at Delivery Hub | Parcel has reached the local Ekart hub nearest to your address. |
| Out for Delivery | Delivery executive has your parcel and is heading to your address. |
| Delivery Attempted | Executive reached your address but you were not available. |
| Delivery Failed | Delivery could not be completed after one or more attempts. |
| Delivered | Parcel successfully handed over to recipient at delivery address. |
| Return Initiated | You or the seller has initiated a return. Reverse pickup scheduled. |
When you see Shipment Created, your parcel is with the seller and Ekart has not yet picked it up physically. This is normal in the 12 to 24 hours after an order is confirmed. When you see Arrived at Delivery Hub, delivery typically happens within 1 to 2 business days.
Ekart Logistics Track for eCommerce Sellers and B2B Shipments
Ekart logistics track is not limited to individual shoppers. Ecommerce sellers, D2C brands, and B2B businesses can all track their Ekart consignments using the same AWB-based system.
Sellers using Ekart through Flipkart’s seller platform or through Ekart’s direct business API can access bulk tracking for multiple consignments simultaneously. The Ekart seller dashboard provides shipment status, scan history, RTO alerts, and COD remittance updates, all in a single interface.
For B2B and large freight shipments, Ekart uses a separate LR Shipment ID. B2B tracking is accessible through the Ekart partner portal or by providing the LR number to your Ekart account manager.
Ekart integrates with major ecommerce logistics aggregators and carrier APIs. Platforms including AfterShip, Ship24, Synctrack, and TrackingMore all support Ekart AWB tracking, allowing sellers to provide branded tracking pages to their customers without redirecting them to the Ekart website.
Third-Party Tools for Ekart Logistics Track
If you prefer to track your Ekart shipment alongside other courier deliveries on a single dashboard, several reliable third-party platforms support Ekart AWB numbers.
| Platform | Carriers Supported | Best For |
|---|---|---|
| Ship24 | 2,500+ carriers | Universal tracking with international couriers |
| AfterShip | 1,100+ carriers | Seller branded tracking pages and API |
| TrackingMore | 1,600+ carriers | Multi-language and multi-carrier dashboard |
| 17TRACK | 3,372+ carriers | Free global tracking with email alerts |
| Parcels App | Multi-carrier | Mobile tracking with notifications |
These platforms are especially useful when your order was sourced from an international marketplace and the last-mile delivery in India is handled by Ekart.
Ekart Logistics Track Not Working: Causes and All Fixes
When your Ekart logistics tracking shows no results, shows a status frozen at Shipment Created, or hasn’t updated for several days, one of the following known causes is almost always responsible. Each has a clear fix.
Tracking shows Shipment Created with no further update. This is the most common concern and is almost always normal. Sellers generate AWBs before physically handing the parcel to Ekart. The first real scan event only appears after Ekart physically picks up the parcel from the seller. Wait 12 to 24 hours after order dispatch before expecting any scan updates.
Tracking not updating for more than 48 hours. If your tracking has not shown a new scan event for over 48 hours after the first scan, contact Flipkart or Myntra customer support with your order ID or AWB number. For direct Ekart shipments, call the Ekart toll-free number at 1800 208 9898 or email cs@ekartcourier.com.
Tracking number entered incorrectly. The letter O and the number 0 are commonly confused in Ekart tracking IDs, as are uppercase I and the number 1. Copy your tracking number directly from the SMS or email and paste it into the tracking field to avoid manual entry errors.
Delivery Attempted status but no one visited. The delivery executive may have had difficulty locating your address. Check the Flipkart app for the executive’s contact number, which is displayed in real time when the shipment is Out for Delivery. Call the executive directly and provide clear address landmarks.
Delivery Failed after multiple attempts. Contact Flipkart or Myntra customer care to reschedule the delivery. Provide the correct address and ensure someone is available at the confirmed delivery time slot.
Tracking shows Delivered but parcel not received. Check with family members, neighbours, and your building security or gate immediately. If the parcel is still missing, contact Flipkart or Myntra support within 24 hours and request a Proof of Delivery signed by the recipient. Raise a formal complaint if the delivery cannot be verified.
Delays due to weather or festivals. Monsoon flooding, cyclones, and peak festival seasons such as Diwali, Dussehra, and Holi lead to significant volume spikes and route disruptions across Ekart’s network. Delays of 1 to 3 business days during these periods are system-wide and resolve automatically.
Remote area delivery gaps. In remote zones, scan events may be updated in batches rather than in real time. If you are in a low-connectivity area, tracking may appear static for longer than usual. Your parcel is still moving in the network. Wait 2 to 3 additional business days before raising a concern.
Ekart Logistics Customer Care: Contact Details
If tracking does not resolve your concern, contact Ekart or the platform through which you placed the order.
| Contact Method | Details |
|---|---|
| Ekart Toll-Free Helpline | 1800 208 9898 |
| Ekart Email | cs@ekartcourier.com |
| Ekart Head Office | Embassy Tech Village, Outer Ring Road, Devarabeesanahalli, Bengaluru 560103 |
| Flipkart Customer Care | Available 24×7 in the Flipkart app under Help |
| Myntra Customer Care | Available in the Myntra app under Help Centre |
| Official Website | ekartlogistics.com |
Always have your AWB number or order ID ready before contacting support. For Flipkart and Myntra orders, raising the complaint through the respective app gives you a faster resolution than calling Ekart directly.
Final Thoughts
Ekart logistics track is one of the most reliable and transparent courier tracking systems in India. With over 2,500 offices, 3,900+ pin codes, AI-powered predictive tracking, and enhanced GPS visibility rolled out in 2026, Ekart gives customers and sellers complete visibility from the moment a seller packs an order until it reaches the recipient’s door.
Riya Sharma, postal and logistics content specialist at indiaposttrackings.com, notes that Ekart’s same-day and in-a-day delivery guarantees across major Indian cities remain unmatched among dedicated ecommerce logistics providers in India. The 2026 updates to scan frequency and ETA accuracy have significantly reduced the number of unexplained tracking gaps that frustrated shoppers in earlier years.
For most tracking concerns, the issue resolves itself within 12 to 24 hours after the first scan event. For anything beyond 48 hours of no new updates, Flipkart’s in-app support centre is the fastest route to resolution.
Frequently Asked Questions
How do I track my Ekart logistics shipment?
Enter your Ekart tracking ID or AWB number on the official Ekart website at ekartlogistics.com and click Track. You can also track directly inside the Flipkart or Myntra app under My Orders by clicking Track Package next to your order.
What does an Ekart logistics tracking number look like?
An Ekart tracking number begins with 4 uppercase letters followed by 10 to 14 digits. Common formats start with FMPC or FMPP for Flipkart network shipments, for example FMPC0123456789. The number is available in your order confirmation SMS, email, and the My Orders section of the Flipkart or Myntra app.
Why is my Ekart tracking not updating?
If your status is stuck at Shipment Created, it means Ekart has not yet physically picked up the parcel from the seller. This is normal within 12 to 24 hours of dispatch. For existing active shipments with no new scan for more than 48 hours, contact Flipkart or Myntra customer care with your order ID.
What does “Out for Delivery” mean in Ekart tracking?
Out for Delivery means the Ekart delivery executive has collected your parcel from the local hub and is currently heading to your delivery address. Delivery typically happens within the same business day. The Flipkart app also displays the executive’s contact number during this status for your convenience.
Can I track Ekart return pickup?
Yes. When you initiate a return on Flipkart or Myntra, a new Ekart AWB is generated for the reverse pickup. You can track the return journey using this new tracking ID on ekartlogistics.com or directly in the My Orders section of the platform where you placed the original order.
What should I do if Ekart tracking shows “Delivered” but I have not received my parcel?
Check with family members, neighbours, and building security immediately. If the parcel is still not found, contact Flipkart or Myntra support within 24 hours and request a Proof of Delivery document. Raise a formal complaint and file a police report if the delivery cannot be accounted for.
Does Ekart deliver on Sundays?
Ekart delivers on Sundays in select metro cities where the Sunday delivery scheme is active. In most other locations, delivery happens Monday through Saturday. Delivery timing is generally between 9 AM and 9 PM across all service areas.
How do I contact Ekart customer care?
Call Ekart’s toll-free helpline at 1800 208 9898 or email cs@ekartcourier.com. For Flipkart orders, raising the complaint through the Flipkart app under Help gives you faster resolution. For Myntra orders, use the Myntra Help Centre inside the app.
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