Evri tracking is a real-time parcel monitoring system operated by Evri, formerly known as Hermes UK, that allows customers to follow their shipments throughout the entire delivery journey by entering a unique 16-digit tracking number into the official Evri tracking portal or third-party universal tracking platforms, providing instant visibility into parcel location, current delivery status, estimated delivery times, and any delays or issues preventing successful delivery across the United Kingdom and international destinations.
Evri operates one of the UK’s largest parcel delivery networks with local couriers and ParcelShops providing flexible collection and delivery options for both domestic UK shipments and parcels heading to international addresses, making Evri tracking essential for anyone sending or receiving packages in the United Kingdom whether through retailers, individual sellers, or direct parcel services.
This complete guide covers how Evri tracking works, where to find your tracking number, step-by-step tracking instructions for official and third-party platforms, all tracking statuses and their meanings, how to divert or reschedule deliveries, how to troubleshoot common tracking issues, and how to contact Evri customer support when your parcel requires assistance.
What Is Evri Tracking?
Evri tracking is a free, real-time parcel monitoring system that shows your shipment’s current location, delivery status, and estimated arrival date when you enter a unique 16-digit tracking number on the Evri tracking portal or external tracking platforms.
| Detail | Answer |
|---|---|
| Operated by | Evri (formerly Hermes UK) |
| What it shows | Parcel location, status, and estimated delivery date |
| Tracking identifier | 16-digit tracking number or 8-digit calling card |
| Cost | Free with no account required |
| Coverage | UK domestic and international parcels |
| Real-time updates | Yes, updates at each scanning point |
| Access methods | Official Evri site, mobile app, third-party platforms |
| Calling card option | If courier left calling card, use 8-digit number |
Evri tracking allows you to monitor your parcel from dispatch through final delivery. When a parcel enters the Evri network, the system assigns a unique tracking number that identifies your shipment at every checkpoint throughout the delivery journey.
Evri is one of the UK’s leading parcel delivery companies, handling millions of parcels annually for major retailers and individual customers across the United Kingdom and internationally. The company provides reliable and affordable delivery services for both domestic and international shipments.
The History of Evri and Rebranding from Hermes
Evri is the new brand identity adopted by the former Hermes UK courier company, representing what the company describes as a new chapter for the business, with updated branding, a new logo, and services across all locations, vehicles, and ParcelShops.
The rebranding from Hermes to Evri was a strategic decision reflecting the company’s evolution and commitment to modernizing its services for UK customers. The transition maintained all existing tracking numbers, services, and customer support while updating visual identity and brand messaging.
Customers who previously used Hermes tracking can continue using their tracking numbers with Evri. The 16-digit tracking number format remains identical. All existing Hermes tracking information was seamlessly transitioned to the Evri tracking system.
How to Find Your Evri Tracking Number
Your Evri tracking number is a unique 16-digit identifier that appears on your shipping confirmation, receipt, parcel label, or in your email notification from the sender.
Your Evri tracking number is essential for monitoring your parcel. You receive this number when you book a parcel with Evri or when a retailer ships your order using Evri.
Check your email for your tracking number first. Retailers and senders typically email a confirmation with your tracking number immediately after booking. The email subject usually contains Order Confirmation or Shipping Notification with the tracking number included in the message body.
Look on your parcel label or receipt if you dropped off the parcel at an Evri ParcelShop or had a courier collect it. The 16-digit tracking number is printed clearly on the label with a barcode. The number format typically starts with letters followed by digits, such as GB1234567890.
Check a calling card if the courier already attempted delivery. If the delivery attempt was unsuccessful, the courier leaves a calling card with an 8-digit number. You can track using either the 16-digit number or the 8-digit calling card number.
If you cannot locate your tracking number, contact the sender directly. They have the tracking number on their records and can provide it to you immediately.
How to Track on the Official Evri Website
Step-by-step instructions for tracking your Evri parcel using the official Evri tracking portal.
Step 1: Visit the Evri tracking page Open your web browser and go to evri.com/track-a-parcel. This is the official Evri tracking website operated directly by Evri.
Step 2: Enter your tracking number In the tracking box, enter your 16-digit Evri tracking number or your 8-digit calling card number if the courier has already attempted delivery. The system accepts both uppercase and lowercase letters.
Step 3: Enter your delivery postcode (if required) Some parcels may require you to enter the delivery postcode for security verification. Enter the postcode where the parcel is being delivered.
Step 4: Click Track Click the Track button or binoculars icon to initiate the tracking query. The system retrieves your parcel information from the Evri network.
Step 5: View your parcel status and options The tracking results show your parcel’s current status, last scanning location, and estimated delivery date. The page also displays options to divert your parcel to a neighbour or safe place if needed.
Step 6: Set notifications (optional) You can provide your email or phone number to receive automatic notifications when your parcel status changes. This ensures you receive delivery updates without having to check manually.
How to Track on Third-Party Platforms
Universal tracking platforms offer convenient access to Evri parcel information alongside other couriers without requiring separate accounts.
Third-party tracking platforms including 17TRACK, Ship24, Parcel2Go, Interparcel, and others support Evri tracking with the same 16-digit tracking number. These platforms aggregate Evri data alongside data from dozens of other couriers, enabling consolidated tracking of multiple shipments from different carriers in a single dashboard.
Visit any of these platforms and enter your Evri tracking number in the search box. The platform queries Evri’s system and displays your parcel’s current status, location, and estimated delivery time. These services are free and require no account creation.
The advantage of third-party platforms is convenience for tracking multiple couriers simultaneously. If you receive parcels from UK retailers via different couriers, managing all shipments in a single dashboard is more efficient than visiting each courier’s website.
All Evri Tracking Statuses Explained
Understanding each tracking status helps you know exactly where your parcel is and what to expect next in the delivery process.
| Status | Meaning | What Happens Next |
|---|---|---|
| Booked | Parcel registered in Evri system | Waiting for courier pickup or drop-off |
| Missing Pre-Advice | Parcel in network but details not uploaded yet | Status will update once system processes it |
| Parcel In Our Hands | Evri has collected parcel from sender | Moving to regional sorting facility |
| In Transit | Parcel moving between facilities toward destination | Progressing through delivery network |
| On Its Way | Parcel at local ParcelShop or with courier for delivery | Delivery will occur same day or next |
| Out for Delivery | Parcel with courier, scheduled for delivery today | Courier will attempt delivery between 8am-8pm |
| Courier Received | Parcel with local courier for final delivery | Delivery will be attempted |
| Carried Forward | Courier could not deliver, retrying next working day | Wait for next delivery attempt |
| Delivered | Parcel successfully delivered to recipient | Delivery complete, can sign for receipt |
| Not Delivered Due to Address Query | Issue with delivery address | Contact courier to resolve address problem |
| Misrouted at Depot | Parcel sent to wrong facility | Being re-routed to correct destination |
Each status represents a distinct stage in your parcel’s journey through the Evri network. Status updates are sent automatically as Evri scans your parcel at various checkpoints throughout the delivery process.
Evri Delivery Timeframes by Service Type
Evri offers multiple delivery services with different timeframes depending on which option was selected at booking.
| Service Type | Timeframe | Best For |
|---|---|---|
| Standard Delivery | 2 to 3 working days | Budget-conscious, flexible deadlines |
| Next Day Delivery | Next working day | Time-sensitive shipments |
| 2 to 3 Day Delivery | 2 to 3 working days | Balance of cost and speed |
| International Standard | Varies by destination | Affordable international shipping |
| International Express | 3 to 7 days | Faster international delivery |
The service type selected by the sender determines how quickly your parcel progresses through the Evri network and when you can expect delivery. The estimated delivery date provided with your tracking number reflects the selected service level.
Delivery times exclude weekends and bank holidays. A parcel shipped on Friday using Standard Delivery typically arrives by the following Wednesday at the earliest.
How to Divert or Reschedule Your Evri Parcel
Evri allows you to change your delivery arrangements at any point in the parcel’s journey by diverting to a neighbour or safe place or rescheduling the delivery.
You can divert your parcel to a neighbour’s house or another safe place such as a garage or garden shed. This feature prevents missed deliveries when you are not home to receive the parcel.
To divert your parcel, go to the Evri tracking page, enter your tracking number, and select the diversion option. Choose your neighbour’s address or describe a safe place. Evri notifies the courier of your diversion instruction before attempting delivery.
The courier will leave a calling card confirming where the parcel was left along with any additional details needed to locate it. You receive a photo and map showing the exact delivery location for added security.
If you need to completely reschedule the delivery rather than divert it, contact Evri directly via their Contact Us page. You can request a different delivery date if you need more time to arrange access at home.
Common Evri Tracking Issues and Solutions
Troubleshooting guide for the most frequent Evri tracking problems and how to resolve them.
Tracking Number Not Found
If your tracking number returns no results, verify the number is correct by checking your confirmation email or receipt. Ensure you have entered all 16 digits accurately without spaces. If the number is correct and still shows no results, the parcel may not have been uploaded to the tracking system yet. Wait 24 hours and try again.
Tracking Not Updating
If your tracking status has not changed for more than 24 to 48 hours, the parcel may be experiencing scanning delays at a facility. During peak seasons, updates can lag behind actual parcel movement. Wait another 24 hours before contacting Evri.
If no update occurs beyond 48 hours, contact Evri customer service with your tracking number. They can investigate whether your parcel is genuinely delayed or experiencing a system issue.
Parcel Showing Out for Delivery But Not Delivered
If tracking shows Out for Delivery but your parcel does not arrive, contact Evri immediately. The courier may have encountered an access issue or the address may be disputed. Evri can arrange re-delivery or have the courier contact you directly to resolve the issue.
Missing Pre-Advice Status
This status means your parcel has entered the Evri network but the system has not yet processed its details. This commonly occurs within the first few hours after booking. The status will update to reflect actual location once the system uploads the information. Wait up to 24 hours for the status to update.
Parcel Showing Delivered But You Did Not Receive It
If tracking shows Delivered but you have not received your parcel, check with your neighbours in case it was diverted during delivery. Check any safe places where the courier may have left it. If you still cannot locate it, contact Evri immediately with your tracking number. Provide a photo or description of the delivery location shown in your tracking to help Evri investigate.
Evri Customer Support Contact Information
Official Evri channels for assistance with tracking issues, lost parcels, or delivery problems.
Contact Evri via their website at evri.com by clicking Contact Us. You can start a live chat available 24 hours a day, or create an enquiry that Evri will respond to within one business day.
Call Evri customer service at 0330 808 5456 available Monday to Friday from 8 AM to 4 PM. Have your tracking number and delivery postcode ready when calling.
Email Evri at the general inquiry address provided on their Contact Us page for non-urgent questions or claims about lost or damaged parcels.
Evri also provides help through their FAQ section covering tracking, delivery options, returns, and common questions. The FAQ may answer your question immediately without needing to contact support.
Evri and International Parcel Tracking
For parcels being sent internationally, Evri provides dedicated international tracking using a special tracking tool.
International parcels can be tracked using the Evri international tracking tool available on their website. The tracking number format may differ slightly for international parcels compared to UK domestic parcels.
If your parcel was booked through Evri International specifically, use the Evri International help centre and tracking pages rather than the standard UK tracking portal. The international site shows tracking specific to cross-border shipments and provides customs information when relevant.
International delivery times vary significantly depending on destination country. European destinations typically take 3 to 7 days for express service or 7 to 14 days for standard. Longer distances and customs processing can further delay delivery.
Frequently Asked Questions About Evri Tracking
How do I track my Evri parcel?
Visit evri.com/track-a-parcel and enter your 16-digit tracking number. If the courier has attempted delivery and left a calling card, you can also track using the 8-digit number on the card. Third-party platforms such as 17TRACK and Ship24 also support Evri tracking.
What is an Evri tracking number?
An Evri tracking number is a unique 16-digit identifier assigned to your parcel when it is booked with Evri. This number allows you to monitor your shipment’s location and status throughout the delivery journey. You receive this number in your confirmation email or on your receipt.
How often does Evri update tracking?
Evri updates tracking each time your parcel is scanned at a facility. During normal operations, parcels are scanned multiple times per day. During peak seasons, updates may be less frequent but still occur at major checkpoints.
Can I track Evri parcels without an account?
Yes, Evri tracking is completely free and requires no account or login. Enter your tracking number on the Evri website and you receive instant results. Third-party platforms also offer free tracking without account creation.
What does Out for Delivery mean in Evri tracking?
Out for Delivery means your parcel is with the local courier and will be delivered to your address today. Couriers operate between 8 AM and 8 PM. You may receive a text message with an estimated delivery window.
Can I reschedule my Evri delivery?
Yes, you can divert your parcel to a neighbour or safe place at any point in the delivery journey through the tracking page. To completely reschedule delivery to a different date, contact Evri customer service directly through their Contact Us page.
What if my Evri tracking number is not working?
Verify that you have entered the number correctly, including all 16 digits. If the number is correct but still shows no results, the parcel may not yet be in the system. Wait 24 hours and try again. If the issue persists, contact Evri support.
Is Evri the same as Hermes?
Evri is the new brand name for the former Hermes UK courier service. All Hermes tracking numbers and services transitioned to Evri. The 16-digit tracking format remains the same and works with both Evri and former Hermes shipments.
Read Also: AliExpress Tracking: How to Track Any Order Step by Step