Delhivery Customer Care Number: Helpline, Email & Support

The Delhivery customer care number is your first point of contact when a Delhivery shipment runs into trouble — a missed delivery, an NDR (non-delivery report) you did not expect, a damaged parcel, or a delivery that needs rescheduling. Delhivery is one of India’s largest logistics networks, serving both e-commerce sellers and individual senders. This guide covers every official way to reach them: the consumer helpline, the online support portal, email, and the escalation path when a complaint stalls.

Table of Contents

Delhivery Customer Care Number: All Contact Details

Consumer helpline: +91 124 671 9500 — for shipment queries, delivery issues and complaints
Email: customer.support@delhivery.com — for detailed complaints, damage claims and written records
Support portal: delhivery.com/support — raise a ticket, use chat, or browse help topics
Tracking page: delhivery.com/track — check live status with your AWB number before calling
Official website: delhivery.com

Before contacting support, check the live status on the Delhivery tracking page — a fresh scan entry often answers “delayed parcel” queries without a call. If the status shows an NDR or failed attempt, contact them promptly, because most failed deliveries are returned to the sender after two or three attempts.

Calling the Delhivery Helpline

When you dial the Delhivery customer care number (+91 124 671 9500) from the mobile number linked to your shipment, the IVR menu typically offers options such as:

Track a shipment — hear the latest status of your AWB/order ID
Reschedule delivery — pick a new delivery date after a missed attempt
Missed delivery attempt — confirm the attempt details and arrange the next visit
Speak to an agent — for anything the menu cannot handle

Keep your AWB (air waybill) number or order ID ready before the call. If the number you are calling from is not registered against the shipment, have the registered mobile number handy — the agent may ask for it to verify your identity. Note the ticket or complaint reference the agent gives you, along with the promised resolution date.

Support Portal: Raise a Ticket Online

For many issues, the support portal at delhivery.com/support is better than calling the Delhivery customer care number:

Damage claims: attach photos of the parcel and packaging — claims need visual evidence, which a call cannot provide
Proof of delivery (POD): request the POD document showing who received your parcel and when
Address correction: submit the corrected address in writing so there is no mishearing over the phone
Tracking a ticket: every portal ticket gets a reference number you can follow up on

Describe the issue with dates and attach screenshots of the tracking status. Written tickets create a record you can cite later if the issue needs escalation.

Email Support

Write to customer.support@delhivery.com when you need a documented complaint — for example, a damaged shipment claim, a lost parcel, or a refund request. A strong complaint email includes:

AWB number or order ID in the subject line
Booking/ship date and origin–destination pincodes
A clear timeline of what went wrong, with dates
Attachments: booking receipt, damage photos, POD (if relevant), tracking screenshots
Your registered mobile number and what resolution you want (re-delivery, refund, compensation)

Expect a response within 2–4 working days. If there is no reply, forward the same email with “Escalation — no response” in the subject line.

What to Keep Ready Before You Contact the Delhivery Customer Care Number

Support resolves issues far faster when you have these details ready:

AWB number or order ID — the primary shipment reference
Registered phone number — used for OTP verification and identity checks
Photos — of damaged parcels, incorrect items, or torn packaging
Tracking screenshots — showing the status you are querying about
Previous ticket references — if this is a follow-up contact

A word of caution: Delhivery never asks for payment, OTPs, or bank details to “release” a parcel. Ignore calls or SMS links demanding delivery fees — report them as fraud instead.

Common Issues Delhivery Support Resolves

NDR (non-delivery report): find out why the attempt failed — wrong address, recipient unavailable, or entry restricted — and fix it for the next attempt.
Missed delivery: reschedule to a convenient date through the IVR, portal, or agent.
Reschedule requests: shift delivery to a date when someone is home; do this quickly, as repeated failures trigger a return to sender.
Damaged or missing items: raise a claim with photos; keep the original packaging until the claim is settled.
OTP delivery issues: if the delivery OTP is not reaching your phone, support can verify the registered number and re-send it.
Status stuck in transit: the team can check the last hub scan and confirm whether the parcel is genuinely moving.

For help with other couriers, see the Speed Post customer care guide or browse the all-courier tracking hub.

Escalation Matrix

If the Delhivery customer care number, the portal tickets, and email do not resolve your issue within 7 working days, escalate step by step:

Email escalation: forward your ticket thread to customer.support@delhivery.com with a clear deadline, quoting every reference number so far.
Social channels: a concise public post tagging Delhivery’s official handle with your ticket number often gets a faster response than private channels.
National Consumer Helpline: call 1800-11-4000 or file online with your AWB, booking proof, and the full correspondence trail.
Consumer disputes commission: for significant losses, file with your district commission attaching every document.

Escalations move on paper. Keep a dated log of every call, ticket, and email — it becomes your evidence at each level.

Frequently Asked Questions

What is the Delhivery customer care number?

The consumer helpline is +91 124 671 9500. You can also email customer.support@delhivery.com or raise a ticket at delhivery.com/support.

What is the Delhivery customer support email?

Write to customer.support@delhivery.com with your AWB number or order ID in the subject line, plus the booking date, pincodes, a description of the issue, and supporting photos or screenshots.

How do I reschedule a Delhivery delivery?

Call the Delhivery customer care number and choose the reschedule option in the IVR, or raise a reschedule request through the support portal. Do it before the final delivery attempt — parcels are typically returned to the sender after two or three failed attempts.

How do I report a damaged parcel to Delhivery?

Raise a ticket at delhivery.com/support or email customer.support@delhivery.com with photos of the damage, the AWB number, and the booking details. Keep the original packaging until the claim is resolved, and note the ticket reference for follow-up.

Last verified: 17 October 2026. Contact details confirmed against Delhivery’s official channels; check the official website for any updates.