Shadowfax powers deliveries for some of India’s biggest online brands, so when a parcel goes quiet it is usually the seller’s courier partner you need — and the Shadowfax customer care number is +91 80 6817 2518 (080-6817 2518). This guide lists every verified way to reach Shadowfax support, what information to have ready, how to track your shipment first, and what to do if your issue is not resolved.
Shadowfax Customer Care Number and Contact Details
| Channel | Details |
|---|---|
| Customer care number | +91 80 6817 2518 (080-6817 2518) |
| hello@shadowfax.in | |
| WhatsApp chat | Available on the contact page of shadowfax.in |
| Official website | shadowfax.in — help and contact section |
| Head office | 1st Floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095 |
Track Your Shipment Before You Call
Most Shadowfax queries are answered by live tracking. Find your AWB or tracking number on the seller’s order page or dispatch SMS, enter it on the Shadowfax website’s tracking section, and check the latest scan. Our Shadowfax tracking guide explains each status — “out for delivery”, “delivery attempt failed” and “RTO initiated” — so you can tell a routine delay from a real problem. If the status has not moved for more than 48 hours, or shows “delivered” when you received nothing, that is the moment to call the Shadowfax customer care number.
What the Shadowfax Customer Care Number Can Help With
- Delayed shipments — parcels stuck in transit or past the promised delivery date.
- Failed delivery attempts — rescheduling a reattempt or correcting the delivery address or phone number.
- Marked delivered, not received — verification of the delivery record, including proof-of-delivery details.
- Damaged or open parcels — registering a complaint with photos of the item and packaging.
- Return and reverse pickups — scheduling or tracking a return pickup arranged by the seller.
Before You Contact Them: Keep These Details Ready
- Your Shadowfax AWB / tracking number (not the seller’s order ID — the courier number).
- The order ID and the name of the seller or brand that shipped it.
- Registered mobile number and delivery PIN code.
- Screenshots of the tracking page showing the problem status.
- For damage claims: photos of the parcel, the packaging, and the invoice.
Best Times and Ways to Reach Support
The Shadowfax customer care number is best for urgent interventions — a delivery agent at your gate, an address correction before dispatch, or a same-day reattempt. Email (hello@shadowfax.in) suits non-urgent issues and creates a written trail, which helps if you later escalate. The WhatsApp chat on the official contact page is handy for quick status questions. Because Shadowfax usually works through the seller, loop the seller in as well: sellers have dedicated escalation channels with the courier and can often push a case faster than an end customer can.
Escalation: If Your Issue Is Not Resolved
If phone and email support do not resolve your case within a few working days, escalate in this order: (1) ask the seller to raise it through their Shadowfax account manager; (2) write to hello@shadowfax.in with your AWB, tracking screenshots and a clear timeline, asking for a written resolution date; (3) if the parcel is lost or damaged and neither party acts, file a consumer complaint on the National Consumer Helpline (1915) or the e-Daakhil portal with your evidence. Keep every email, chat transcript and photo — they are your proof.
Tips for a Smooth Delivery
- Keep your phone reachable on the expected delivery day — most failed attempts happen because the rider cannot reach the recipient.
- Share a landmark with the rider if your address is hard to find; update it in the seller’s app before dispatch where possible.
- For high-value items, record an unboxing video — it is the strongest evidence in a damage claim.
- Comparing couriers? See all courier tracking in India for one tool that tracks parcels across carriers, or contact the Shadowfax customer care number for direct help.
FAQs
What is the Shadowfax customer care number?
The Shadowfax customer care number is +91 80 6817 2518 (080-6817 2518). You can also email hello@shadowfax.in or use the WhatsApp chat on the official shadowfax.in contact page.
Is the Shadowfax helpline toll-free?
No. +91 80 6817 2518 is a Bengaluru landline-format number, so standard call charges apply. Email and WhatsApp chat are free alternatives.
How do I track my Shadowfax parcel?
Enter your AWB number on the tracking section of shadowfax.in, in the Shadowfax app, or on the seller’s order page. See our Shadowfax tracking guide for a full status-by-status explanation.
My parcel shows delivered but I did not receive it. What should I do?
First check with family, neighbours and your building security — parcels are often left with them. Then call the Shadowfax customer care number (+91 80 6817 2518) with your AWB number and ask support to verify the delivery record and proof of delivery.
Who do I complain to about a lost Shadowfax parcel?
Start with Shadowfax support (+91 80 6817 2518 / hello@shadowfax.in) and the seller. If both fail to resolve it, escalate to the National Consumer Helpline (1915) with your AWB, tracking screenshots and correspondence.