Hermes tracking is the process of monitoring a UK parcel from the moment it enters the Hermes network until delivery at the recipient’s door, using a 16-digit tracking number, now operated under the Evri brand following Hermes UK’s complete rebrand in March 2022. If you are searching for Hermes tracking, your parcel is handled by Evri, the same company with a new name, the same network, and the same tracking system. This guide covers how to find your Hermes tracking number, every method for tracking your parcel, what each status update means, what happened with the Evri rebrand, and exactly what to do when your Hermes parcel stops updating or goes missing.
What Is Hermes Tracking and What Happened to Hermes UK?
Hermes tracking is the shipment-monitoring system formerly operated by Hermes UK, now rebranded as Evri, one of the United Kingdom’s largest dedicated parcel delivery companies, which uses a 16-digit tracking number to show every scan event from parcel collection to door delivery across the UK and internationally.
Hermes UK officially rebranded as Evri on March 14, 2022, as part of a complete overhaul of its brand identity, customer service standards, and delivery infrastructure. The rebrand followed growing criticism of Hermes’ parcel-handling and customer-service record. CEO Martijn de Lange described the change as “more than just a name change, it is a statement of intent.” The name Evri represents the phonetic spelling of every, reflecting the company’s vision of every parcel, every person, every place.
As of March 14, 2022, Hermes rebranded as Evri, rolling out a new logo and brand identity across all its locations, vehicles, and ParcelShops.
Everything about the operational network remains the same. The tracking website moved from myhermes.co.uk to evri.com. The tracking numbers, courier routes, ParcelShops, and delivery infrastructure are identical. Hermes tracking numbers issued before the rebrand are fully searchable on evri.com today.
| Detail | Hermes UK (Old) | Evri (Current) |
|---|---|---|
| Brand Name | Hermes UK | Evri |
| Rebranded | March 14, 2022 | Active |
| Tracking Website | myhermes.co.uk | evri.com |
| Tracking Number Format | 16 digits | 16 digits (unchanged) |
| Parcel Network | Same | Same |
| ParcelShops | 4,500 plus | 10,000 plus (expanded) |
| Annual Parcels | 245 million plus | Over 1 billion (post DHL merger) |
| DHL Merger | Not applicable | Completed October 2025 |
Hermes Tracking Number Format
A Hermes tracking number, now used under the Evri system, is 16 digits long and is the primary identifier for every parcel that travels through the Hermes and Evri network. This applies to retailer deliveries, myHermes C2C shipments, return parcels, and next-day deliveries.
| Identifier Type | Format | When Used |
|---|---|---|
| Standard Hermes tracking number | 16 digits | All retailer and sender parcels |
| Evri calling card number | 8 digits | Only if a delivery was attempted and you were not home |
The 16-digit tracking number is a fully numerical code used for all standard, next-day, and return shipments. The 8-digit calling card number is only found on the physical card left by the courier and cannot be used before a delivery attempt has been made.
If you received a missed delivery card from Hermes or Evri, the 8-digit number on that card can be entered on evri.com to check the parcel status and arrange redelivery or collection from a ParcelShop.
How to Track a Hermes Parcel
Track on the Official Evri Website
Go to evri.com, click Track in the homepage navigation, enter your 16-digit Hermes tracking number or 8-digit calling card number, and click Track. The results show every scan event with date, time, location, and current delivery status. No login is required for basic Hermes tracking.
Track on the Evri Mobile App
Download the Evri app from Google Play or the App Store, open it, and tap Track a Parcel from the main screen. Enter your tracking number or scan the barcode from your shipping label. Enable push notifications to receive automatic alerts at every delivery milestone including out for delivery and delivered confirmation.
Track on indiaposttrackings.com
Go to indiaposttrackings.com, enter your 16-digit Hermes tracking number, click Track Now, and view real-time delivery status from the Evri network. This is especially useful when your Hermes parcel is part of an international leg, such as arriving in the UK from China via a Chinese carrier before Evri handles last-mile delivery.
Track via Facebook Messenger
Message the official Evri Facebook page at @Evri. Enter your tracking number in the chat. Evri’s support team responds with current parcel status during business hours. This method often gets faster responses than email for parcel queries.
Track via Twitter or X
Message @Evri_UK on X for social media customer support. Evri’s social team is active and typically responds within a few hours during business hours.
Track on Universal Platforms
AfterShip, 17TRACK, ParcelsApp, Ship24, and TrackingMore all support tracking for Hermes and Evri. Enter your 16-digit tracking number on any of these platforms for real-time status from the Evri network without visiting evri.com directly.
Hermes Tracking Status Meanings
Every scan event in the Hermes and Evri tracking system corresponds to a specific stage in the delivery process. Here is what every status means in plain language:
| Hermes or Evri Status | What It Means |
|---|---|
| Order Generated | The sender or retailer created a Hermes booking but the parcel has not yet been collected |
| Parcel Collected | The Evri courier collected the parcel from the sender’s address |
| Dropped Off at ParcelShop | The sender dropped the parcel at an Evri ParcelShop or Locker |
| Receipt at Depot | The parcel arrived at an Evri depot for processing |
| Sorted at National Hub | The parcel is being processed at an Evri national distribution hub |
| In Transit | The parcel is actively moving through the Evri network toward the delivery depot |
| Manifested for Delivery | The parcel has been assigned to a specific courier for delivery |
| Courier Received | The delivery courier has the parcel and is preparing for their delivery round |
| Out for Delivery | The courier is on their delivery round. Your parcel will arrive today between 8 AM and 8 PM. |
| Delivered | The parcel was successfully delivered, either to you, a neighbour, or a safe place |
| Delivered to Neighbour | The parcel was left with a neighbour as an alternative delivery |
| Delivered to ParcelShop | The parcel could not be delivered at home and was left at a nearby ParcelShop |
| Delivery Attempted | The courier visited but could not complete delivery |
| Carried Forward | The courier could not deliver today. Redelivery will happen on the next working day automatically. |
| Misrouted at Depot | The parcel went to the wrong depot and is being redirected |
| Exception | An unexpected issue such as incorrect address or access problem |
| Returned to Sender | Delivery failed after multiple attempts and the parcel is going back |
Carried Forward explained: Carried Forward is one of the most searched Hermes and Evri tracking statuses. It means the courier was unable to deliver your parcel during their current delivery round and will automatically reattempt on the next working day. No action is needed from you. Evri makes up to three delivery attempts.
Out for Delivery explained: When Hermes tracking shows Out for Delivery, your parcel is physically in the delivery courier’s bag on their daily round and will arrive today between 8 AM and 8 PM. Evri delivers Monday through Sunday in most service areas.
Hermes Delivery Times
Evri, formerly Hermes, delivers across the UK seven days a week in most service areas. Here are the standard delivery times for each service level:
| Hermes or Evri Service | Estimated Delivery Time |
|---|---|
| Standard Delivery | 2 to 5 working days |
| Next Day Delivery | Next working day if dropped off before 12 noon |
| Evri Premium (DHL eCommerce) | 1 to 2 working days |
| International Standard | 3 to 10 days depending on destination |
| International Economy | 5 to 15 days depending on destination |
Evri delivers on Saturdays and Sundays between 8 AM and 8 PM, which is one of its key advantages over traditional UK carriers. During peak periods such as Christmas, Black Friday, and January sales, delivery times can be 1 to 3 days longer due to extremely high parcel volumes.
Hermes International Tracking
Following its October 2025 merger with DHL eCommerce UK, Evri now operates a significantly expanded international shipping network. The combined group handles over one billion parcels annually and offers international delivery from the UK to destinations worldwide.
How international Hermes tracking works:
When you send a parcel internationally via Evri, tracking covers the following stages:
Stage 1: Parcel collected or dropped off at a ParcelShop in the UK
Stage 2: Sorted at Evri’s national hub and processed for international export
Stage 3: UK export customs clearance
Stage 4: International air freight to the destination country
Stage 5: Import customs clearance in the destination country
Stage 6: Handoff to the local postal service or DHL eCommerce partner
Stage 7: Last-mile delivery at the recipient’s address
Tracking may pause for 3 to 10 days during international transit and customs processing. This is completely normal. Updates resume once the parcel is in the local delivery network of the destination country.
Hermes ParcelShop Tracking
Evri, formerly Hermes, provides a 16-digit tracking number for every parcel that travels through its network, whether it is coming from a retailer or dropped off at a ParcelShop.
Evri operates over 10,000 ParcelShops and Lockers across the UK, located in supermarkets, convenience stores, newsagents, and other retail locations. Using a ParcelShop gives you:
Full tracking from the moment the ParcelShop staff scan your parcel into the Evri system. A digital receipt confirming your drop-off, viewable in the Evri app. Push notification when your parcel is collected from the ParcelShop by an Evri driver. The same 16-digit tracking number on your receipt works on evri.com and all universal tracking tools.
If your parcel was delivered to a ParcelShop after a failed home delivery attempt, tracking shows “Delivered to ParcelShop.” You have 5 calendar days to collect the parcel before it is returned to the sender. Bring your calling card and a valid ID.
Hermes Tracking Not Updating
Hermes and Evri tracking stops updating for reasons ranging from completely normal between-scan gaps to situations requiring action.
Normal gaps needing no action:
Between collection and the first depot scan, a gap of 12 to 24 hours is normal while the parcel is in transit from the collection point to the nearest Evri depot.
After Sorted at National Hub and before Out for Delivery, a gap of several hours to one business day is normal during routing between the hub and local delivery depot.
Carried Forward means the parcel will be automatically reattempted on the next working day, with no action required.
During peak seasons like Christmas, Black Friday, and January sales, scan delays of 1 to 2 days are common across the Evri network.
New Hermes tracking numbers sometimes take 12 to 24 hours to activate after the parcel is booked online before the first scan event appears.
Problems needing your action:
Misrouted at Depot means the parcel went to the wrong Evri facility and is being redirected. Delivery may be delayed 1 to 2 days but no action is needed as Evri corrects this automatically.
Delivered to ParcelShop means visit the ParcelShop listed on the tracking within five days with your calling card or tracking confirmation and a valid ID.
No tracking update for more than 5 business days on a UK domestic Hermes parcel is unusual. Contact Evri via evri.com or the Evri app to request a missing parcel investigation.
Exception status with address problem means contact the original retailer or sender to confirm your delivery address is correct in the carrier system.
Step by step when Hermes tracking is stuck:
- Wait 48 hours for domestic UK Hermes parcels before taking action
- Check whether a Carried Forward or Misrouted status explains the gap
- Try tracking on indiaposttrackings.com or a universal tool to see if any newer Evri scan data is available
- Contact the retailer or sender and ask them to raise an inquiry with Evri on your behalf
- Use Evri’s live chat on evri.com during business hours for direct parcel support
- Message @Evri_UK on X for social media support which typically gets faster responses than the general helpline
Is Evri the Same as Hermes? Has Hermes Gone Bust?
Evri is the same company as Hermes UK. In March 2022, Hermes UK officially rebranded to Evri. The services, delivery network, ParcelShops, and tracking numbers are all the same. Only the name and branding changed.
Hermes rebranded as Evri in 2022 as part of an effort to improve its brand image and modernise its services. Yes, but only locally. Some Evri deliveries in Oxford were delayed until the company reorganised its local delivery network after a delivery partner entered liquidation.
Rumours about Hermes or Evri going bust circulated in 2026 after a delivery partner called Pedal and Post entered liquidation in Oxford, causing temporary local delivery delays. Evri itself has not gone bust and continues to operate as one of the UK’s largest parcel delivery networks, processing over one billion parcels annually following its October 2025 merger with DHL eCommerce UK.
Hermes Tracking for Online Retailers
Hermes, now Evri, is the delivery partner of choice for major UK online retailers including ASOS, Next, Marks and Spencer, John Lewis, Tesco, Debenhams, and hundreds of smaller ecommerce businesses. When you order from any of these retailers and your parcel is shipped via Hermes or Evri, here is how tracking works:
The retailer uploads your tracking number to Evri’s system at the point of dispatch. Evri automatically sends you an SMS or email notification with the 16-digit tracking number. You can track directly on evri.com, in the Evri app, or by entering the number on indiaposttrackings.com for a universal tracking experience.
For returns handled by Hermes and Evri, the retailer generates a prepaid Evri return label. Drop the parcel at any ParcelShop or Locker. Your return tracking number is on the label or in your returns confirmation email. The same tracking portal on evri.com shows your return’s progress as it’s being returned to the retailer.
Final Thoughts
Hermes tracking and Evri tracking refer to the same system. Whether you search for myHermes, Hermes UK tracking, or Evri, you are looking for the same 16-digit tracking number, the same network, and the same evri.com portal. Understanding what Carried Forward means, knowing that weekend delivery is standard, and using the Evri app for push notifications removes the uncertainty of waiting for any Hermes or Evri delivery. For tracking Hermes parcels alongside international carriers in one place, indiaposttrackings.com provides universal tracking coverage including Evri, free with no registration required.
Frequently Asked Questions About Hermes Tracking
Is Hermes the same as Evri?
Yes. Hermes UK officially rebranded as Evri on March 14, 2022. The delivery network, tracking system, ParcelShops, and 16-digit tracking number format are all unchanged. The tracking website moved from myhermes.co.uk to evri.com. All Hermes tracking numbers issued before the rebrand are fully searchable on evri.com today.
How do I track a Hermes parcel?
Enter your 16-digit Hermes tracking number on evri.com or in the Evri mobile app for real-time status. You can also enter the number on indiaposttrackings.com for instant tracking with no login required. If you missed a delivery and have an 8-digit calling card number, use it on evri.com to check your parcel’s status and arrange redelivery.
Where do I find my Hermes tracking number?
Your 16-digit Hermes tracking number is in the dispatch confirmation email from the retailer or sender. It is also in your Evri account if you booked the shipment online, or on your receipt if you dropped off at a ParcelShop. If you missed a delivery, the 8-digit calling card number on the courier’s notice can also be used to track it on evri.com.
What does Carried Forward mean in Hermes tracking?
Carried Forward means the Evri courier was unable to deliver your parcel during their current delivery round and will automatically reattempt delivery on the next working day. No action is needed from you. Evri makes up to three delivery attempts before diverting the parcel to a nearby ParcelShop or returning it to the sender.
Why is my Hermes tracking not updating?
Hermes and Evri tracking gaps of 12 to 24 hours between scan events are normal when the parcel is on a vehicle between facilities. During Christmas, Black Friday, and peak shopping periods, 1- to 2-day delays in scan updates are common. If no update appears for more than 5 business days on a UK domestic parcel, contact Evri through evri.com or message @Evri_UK on X.
Does Hermes deliver on weekends?
Yes. Evri, formerly Hermes, delivers on Saturdays and Sundays between 8 AM and 8 PM in most service areas across the UK. Weekend delivery is one of Evri’s key competitive advantages over traditional UK carriers that do not deliver on Sundays.
What is a Hermes ParcelShop?
A Hermes ParcelShop is a designated drop-off and collection point for Evri parcels, located in convenience stores, supermarkets, newsagents, and petrol stations. Evri operates over 10,000 ParcelShops and Lockers across the UK. You can use a ParcelShop to drop off parcels for sending, collect parcels that could not be delivered at home, and return purchases to online retailers.
What should I do if Hermes shows delivered but I have not received the parcel?
Check with household members and neighbors in case someone accepted the delivery. Look for the parcel at any safe place mentioned in your delivery preferences such as a porch, garage, or side gate. Contact Evri through evri.com and request the delivery photo as proof. If the delivery photo does not show your address, contact the retailer and raise a lost parcel claim with Evri through the sender’s account.
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