Shree Anjani Courier: Your Lost or Damaged Parcel Playbook
A lost or damaged parcel is not a customer-service query — it is an incident, and incidents need a response plan, not a hopeful phone call. If your incident needs the shree anjani courier customer care number, this guide treats it exactly that way: a step-by-step playbook from the first 24 hours through the written complaint, the compensation ask and, if needed, the consumer-forum last resort. The contact details you will need are embedded at each step, verified across five independent sources on 19 October 2026.
Shree Anjani Courier Services Pvt. Ltd. is headquartered in Ahmedabad and runs a large branch network across India. Its published contact details:
- Helplines: +91-79-25450506, +91-79-25461202
- Email: info@shreeanjanicourier.com (head-office queries: ho@shreeanjanicourier.com)
- Head office: Shree Anjani House, 34, Old Lati Bazar, Near ST Bus Stand, Raipur, Ahmedabad – 380022
- Websites: shreeanjanicourier.com and shreeanjani.co.in, with the AWB tracker and branch directory
- Listed hours: Monday to Saturday, 10:00 AM to 8:00 PM
Phase 1 — The First 24 Hours: Secure the Facts
Before you call anyone, lock down the evidence — memories fade and scans update:
- Screenshot the tracking page now. Capture the full scan history on the official tracker with the date visible. If the status later changes (“delivered” appearing after your complaint, for instance), you have the original record.
- Photograph everything. For damage: the outer packaging, the inner packaging, the damaged item, and the shipping label — before you throw anything away. For loss: the booking receipt and any photos you took of the parcel before dispatch.
- Write a two-line timeline. Booking date, origin and destination, last genuine scan, when the problem was noticed. Example: “Booked 12 Oct, Ahmedabad → Lucknow. Last scan ‘in transit, Kanpur hub’ 15 Oct. No movement since.”
- Confirm it is actually lost or damaged. Check with household members, neighbours, the building reception and the sender before declaring a loss — a surprising share of “lost” parcels turn out to be signed for by someone at the address. For “delivered but not received”, check the proof-of-delivery record first.
Shree Anjani uses a 9- to 11-digit numeric consignment/AWB number — keep it copied exactly from your receipt or booking SMS. Everything in the phases below keys off that number, so have it ready before you call the shree anjani courier customer care number.
Phase 2 — The Call: +91-79-25450506, With a Script
Dial the shree anjani courier customer care number — +91-79-25450506 or +91-79-25461202 — within the listed Monday–Saturday 10:00 AM–8:00 PM window. Mid-morning usually has the shortest queues. Use this script:
“I am calling about consignment number [read it slowly]. Booked [date], [origin] to [destination]. [One-line problem: ‘no scan movement for 6 days’ / ‘parcel arrived damaged’.] I need a complaint reference number and the name of the person handling this.”
Do not accept a vague “we will look into it”. Before hanging up, secure three things: the complaint reference number, a named handler or team, and a specific callback date. Note the agent’s name and the time of the call. If the issue is a failed delivery or a parcel stuck at your city, also call the destination branch directly — the branch directory on the official website gets you a direct line, and branch teams routinely resolve in hours what the shree anjani courier customer care number desk takes days to process.
Phase 3 — The Evidence File
While you wait for the callback from the shree anjani courier customer care number team, build the file that every later step depends on:
- Booking receipt (photo or scan) showing the AWB number, date, origin, destination and charges paid
- Tracking screenshots with dates (from Phase 1)
- Damage photos: packaging and contents (for damage claims)
- Proof of the item’s value: purchase invoice, bill or a bank/UPI payment record for what was inside
- A dated log of every interaction: call dates and times, agent names, reference numbers, branch-visit dates
The value proof matters because courier liability is normally limited — without it, any compensation discussion defaults to the freight charges. Photograph the log pages or keep the file in one email thread so nothing is scattered across SMS, WhatsApp and memory. You will quote items from this file when you call the shree anjani courier customer care number again.
Phase 4 — The Written Complaint and the Compensation Ask
If the call to the shree anjani courier customer care number did not resolve the incident, put it in writing. Email info@shreeanjanicourier.com with the subject “AWB <your number> — lost parcel complaint” (or “damaged parcel complaint”). The body: the AWB number, booking date, both addresses, your phone number, the timeline, the call reference number from Phase 2, and a clear ask — for loss, redelivery or trace within a stated deadline; for damage, compensation with the value proof attached. Attach the evidence file.
State the compensation ask explicitly and reasonably: the value of the lost/damaged goods (with invoice proof) plus the courier charges paid. Expect an acknowledgement with a ticket reference within one working day. If the deadline you set passes without resolution, reply on the same thread quoting the reference — never start a fresh email, or your paper trail fragments. For carrier comparisons, our courier tracking hub lists support options across providers and our universal package tracker covers multi-carrier lookups.
Phase 5 — Last Resort: The Consumer Forum Route
If the shree anjani courier customer care number process stalls — no trace after your deadline, or a compensation offer that ignores your evidence — India’s consumer grievance system accepts logistics complaints. File with the National Consumer Helpline (toll-free 1915, or consumerhelpline.gov.in) or your district consumer commission. Your Phase 3 evidence file and the email thread from Phase 4 are exactly what these forums ask for: booking proof, value proof, a dated record of the company’s responses (or silence), and the compensation you sought. This is why every earlier phase insisted on references, names and dates — an undocumented phone complaint is nearly impossible to argue, while a filed evidence chain is straightforward.
One caution that applies to every courier, Shree Anjani included: the company will never ask you to pay “customs duty”, “release charges” or “re-delivery fees” through links sent by SMS or WhatsApp from unknown numbers. Verify anything suspicious by calling the shree anjani courier customer care number (+91-79-25450506) yourself or checking the AWB on the official site — never click payment links in unsolicited messages. Our India Post customer care guide shows the pattern genuine helplines follow.
Lost & Damaged Parcel Questions, Answered
What is the Shree Anjani Courier customer care number?
The Shree Anjani Courier customer care numbers are +91-79-25450506 and +91-79-25461202, listed Monday to Saturday 10:00 AM to 8:00 PM. You can also email info@shreeanjanicourier.com, write to Shree Anjani House, 34, Old Lati Bazar, Near ST Bus Stand, Raipur, Ahmedabad – 380022, or use the branch directory on shreeanjani.co.in. Keep your 9–11 digit AWB number ready.
My Shree Anjani parcel shows “delivered” but I never received it. What first?
Check the proof-of-delivery record — a family member, neighbour or reception desk may have signed for it. If no one did, screenshot the tracking page immediately, then call +91-79-25450506 with your AWB number and the delivery date shown, so the POD record can be cross-checked while it is fresh.
What evidence do I need for a Shree Anjani damage claim?
The booking receipt, dated tracking screenshots, photos of the outer and inner packaging plus the damaged item (taken before discarding anything), and proof of the item’s value such as a purchase invoice. Without value proof, compensation discussions default to the freight charges.
How do I ask Shree Anjani for compensation in writing?
Email info@shreeanjanicourier.com quoting your call reference number, attach the evidence file, and state the ask explicitly: the goods’ value (with invoice proof) plus courier charges, with a deadline for resolution. Keep all follow-ups on the same email thread so the paper trail stays intact.
What if Shree Anjani never resolves my complaint?
Escalate to the National Consumer Helpline (1915 / consumerhelpline.gov.in) or your district consumer commission with your evidence file and email thread. A dated record of booking proof, value proof and the company’s responses is exactly what these forums require.