Aramex tracking lets you follow any Aramex shipment from pickup to delivery using the AWB number printed on your waybill. Aramex, founded in 1982 with roots in the Middle East, now runs a global express and logistics network covering the Gulf, Asia, Europe and the Americas. This guide explains how to track your parcel on the official portal, how to read your tracking number format, what each shipment status means, how to track parcels arriving in India, and what to do when tracking stops updating.
How to Do Aramex Tracking on the Official Website
The fastest way to check your shipment is on the official Aramex tracking page. It works on desktop and mobile, and you do not need an account:
- Go to the official Aramex tracking page.
- Enter your complete AWB or shipment number exactly as printed on the waybill or booking confirmation — do not add spaces or extra characters.
- Click Track and wait for the shipment timeline to load, which usually takes a few seconds.
- Read the latest scan event first; it shows the current location and stage of your parcel.
Aramex lets you track several shipments at once by entering multiple numbers in the tracking form. If you booked through Aramex Shop and Ship, the forwarding service for international online shopping, the tracking reference also appears in your Shop and Ship member portal against each parcel. Save your tracking number until delivery is confirmed — a screenshot or email folder works well, because without it you cannot track online and would need to ask the sender for the reference.
Aramex Tracking Number Formats Explained
Your Aramex AWB number is the unique identifier assigned when your shipment is created. Unlike some couriers with a single rigid pattern, Aramex uses several formats depending on the service and region, so always use the number exactly as supplied:
- Standard numeric (most common): 10 to 12 digits, for example 1234567890 — used for most express parcels.
- Longer numeric: some shipments use 9, 11 or 20-digit numbers, for example 34480166136.
- Alphanumeric: some international or partner shipments add letter prefixes, for example AMXPK1234567 or ARXAU55667788.
Aramex’s own tracking documentation notes that a complete tracking number can contain up to 50 letters or digits, so if your number looks different from one you used before, do not add or remove characters to force it into another format. Enter the identifier from your shipping confirmation or label exactly as shown. If the system rejects it, ask the sender to confirm the shipment was actually created in Aramex’s system. You can find your Aramex tracking number on the waybill or receipt, in the booking confirmation email or SMS, on the parcel’s shipping label, or under Order Details in the online store where you bought the item.
Aramex Tracking Status Meanings
Every scan on the shipment timeline marks a stage of the journey. These are the common Aramex tracking statuses and what they mean in plain English:
- Shipment Created: Aramex has received the order information; the parcel may not be picked up yet.
- Picked Up: the courier has collected the parcel from the sender.
- In Transit: the parcel is moving between Aramex hubs or sorting facilities.
- Arrived at Facility: the parcel has reached a regional sorting centre.
- Out for Delivery: the parcel is with the delivery agent and on its way to the address.
- Delivered: the shipment reached the recipient successfully.
- Held at Customs: the parcel is awaiting customs clearance or extra documents — common on international routes.
- Delivery Attempted / Exception: the agent could not deliver; check the timeline for rescheduling instructions or contact the local office.
Read the timeline from the top down: the newest scan is the truth about where your parcel is now. “Arrived at Facility” repeated over several days is normal during long international transit, while “Held at Customs” for more than a few working days usually needs action from the receiver.
Aramex Tracking for Shipments Arriving in India
Aramex moves a large volume of parcels from the Gulf, the US and Europe into India, including Shop and Ship forwarding parcels. Once an Aramex shipment lands in India, it passes through customs and then enters Aramex’s India network for last-mile delivery. A few India-specific points to know:
- Customs holds are the main delay: if the timeline shows Held at Customs for more than three working days, keep your invoice and ID proof ready — customs may need a KYC or product-value declaration from you.
- Track on one timeline: the official tracking page keeps showing scans after the parcel reaches India, so there is no need to switch to a different portal.
- Remote PIN codes: Aramex may hand the final leg to a domestic partner in areas outside its direct network; the tracking timeline still updates with the partner’s scans.
- Address corrections: request any address change as early as possible, ideally before the parcel clears customs, because changes mid-transit are harder to process.
For phone and email help with delayed or customs-held parcels, see our Aramex customer care number guide with the verified India contact options.
Aramex Mobile App and Delivery Notifications
Frequent senders should install the Aramex mobile app, available for both iOS and Android. It offers tracking on the go, push notifications for status changes, the ability to manage your preferred delivery address, and pickup scheduling from your phone. You can also enable SMS or email alerts for key events such as out-for-delivery and delivered scans, so you do not need to keep refreshing the tracking page. Businesses shipping in volume can use Aramex’s bulk tracking options — and if you compare carriers, our complete courier tracking hub covers tracking for every major courier operating in India.
Aramex Tracking Not Updating: Fixes That Work
When tracking shows no new scans, work through these fixes in order:
- Wait 12 to 24 hours after booking: new shipments take time to appear after the first physical scan.
- Check the number: copy and paste it from your receipt or email instead of typing — a single wrong digit returns no result.
- Allow transit gaps: international parcels can go two to four days without a scan while moving between countries; this is normal.
- Try a universal tracker: enter the same AWB on our package tracker to see whether the issue is with the official page.
- Contact the sender: if nothing appears after 48 hours, ask the sender to confirm the shipment was actually handed to Aramex.
If the timeline shows Delivered but you received nothing, check with neighbours and building security first, then contact Aramex with the AWB number and request the proof-of-delivery record.
FAQs
What is the Aramex AWB number format?
Most Aramex AWB numbers are 10 to 12-digit numeric codes, though 9, 11 and 20-digit numbers exist, and some international shipments use alphanumeric codes with letter prefixes. Use the number exactly as printed on your waybill or booking confirmation.
How can I track my Aramex shipment?
Enter your AWB number on the official tracking page, click Track, and read the shipment timeline. The latest scan shows the parcel’s current stage, and you can track multiple shipments in one session.
Why is my Aramex tracking stuck on “Held at Customs”?
This status means the parcel is awaiting customs clearance or additional documents. For shipments entering India, customs may need a KYC or invoice declaration from you. If the hold lasts more than three working days, contact Aramex India with your AWB number ready.
Can I track an Aramex parcel without the AWB number?
There is no reliable way to track without the AWB number. Ask the sender for it, or check your order confirmation email and SMS. The booking branch may also help if you have the shipment date and sender details.
How long does Aramex delivery take to India?
International express shipments typically reach major Indian cities within two to five business days after customs clearance. Customs processing itself can add extra days, especially during festival seasons.