Ekart Logistics powers most Flipkart deliveries, so when a parcel goes quiet the courier behind it is usually Ekart — and the Ekart customer care number is 1800 208 9898 (toll-free).
This guide lists every verified way to reach Ekart support, explains when to contact Flipkart instead, what to keep ready before you call, and how to escalate if your issue is not resolved.
| Channel | Details |
|---|---|
| Customer care number (toll-free) | 1800 208 9898 — primary helpline, shared with Flipkart support for Ekart-delivered orders |
| Alternate toll-free | 1800 208 1888 |
| Head office line | +91 80 6798 2222 (Bengaluru — standard call charges apply) |
| cs@ekartcourier.com | |
| Official website | ekartlogistics.com — company site and partner support |
| Head office | Instakart Services Pvt. Ltd., Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka 560103 |
If You Ordered on Flipkart: Contact Flipkart Support First
One important fact shapes everything about Ekart support: Ekart works for businesses — mainly Flipkart and its sellers — not directly for end customers. So if your parcel came from a Flipkart order, the fastest route is the Flipkart app itself. Open My Orders, select the order, and tap Need Help: you can chat with support or request a callback about delivery delays, damaged items, tracking problems or returns. This connects you to the same team managing your Ekart shipment, and Flipkart can push a case through its internal Ekart channels faster than an end customer usually can. Reserve a direct call to the Ekart customer care number for situations where the app route stalls or you need to speak to someone urgently about a shipment already in Ekart’s hands.
Track Your Shipment Before You Call
Most Ekart queries are answered by live tracking. Find your AWB or tracking number on your Flipkart order page, in the dispatch SMS, or on the shipping label photo in your order details. Enter it on the Ekart website’s tracking section or use our Ekart tracking guide, which explains each status — “out for delivery”, “delivery attempt failed” and “RTO initiated” — so you can tell a routine delay from a real problem. If the status has not moved for more than 48 hours, shows “delivered” when you received nothing, or your parcel looks damaged on arrival, that is the moment to call the Ekart customer care number.
What Ekart Support Can Help With
- Delayed shipments — parcels stuck in transit or past the promised delivery date.
- Failed delivery attempts — rescheduling a reattempt or correcting the delivery address or phone number.
- Marked delivered, not received — verification of the delivery record, including proof-of-delivery details.
- Damaged or open parcels — registering a complaint with photos of the item and packaging.
- Return and reverse pickups — scheduling or tracking a return pickup arranged by Flipkart or the seller.
- Address corrections before dispatch — limited; usually handled through Flipkart or the seller rather than directly.
Before You Contact Them: Keep These Details Ready
When you call the Ekart customer care number, support will ask for your shipment identifiers first. Having them ready cuts the call short and gets your case logged faster.
- Your Ekart AWB / tracking number (not just the Flipkart order ID — the courier number).
- The Flipkart order ID and the name of the seller that shipped it.
- Registered mobile number and delivery PIN code.
- Screenshots of the tracking page showing the problem status.
- For damage claims: photos of the parcel, the packaging, and the invoice.
Best Times and Ways to Reach Support
The Ekart customer care number 1800 208 9898 is the best option for urgent interventions — a delivery agent at your gate, an address correction before dispatch, or a same-day reattempt. The helpline is listed as operating Monday to Saturday, 8:00 AM to 5:00 PM IST, so call mid-morning on a weekday to avoid long hold times.
Email (cs@ekartcourier.com) suits non-urgent issues and creates a written trail, which helps if you later escalate. The Flipkart in-app chat and callback option, by contrast, are available around the clock and are usually the quickest way to get a response. Because Ekart works through Flipkart and partner sellers, loop them in as well: sellers and Flipkart have dedicated escalation channels with the courier and can often push a case faster than an end customer can.
Escalation: If Your Issue Is Not Resolved
If phone and email support do not resolve your case within a few working days, escalate in this order: (1) ask Flipkart to raise it through its internal Ekart account team via the app’s Need Help option; (2) write to cs@ekartcourier.com with your AWB, tracking screenshots and a clear timeline, asking for a written resolution date; (3) if the parcel is lost or damaged and neither party acts, file a consumer complaint on the National Consumer Helpline (1915) or the e-Daakhil portal with your evidence. Keep every email, chat transcript and photo — they are your proof.
Tips for a Smooth Delivery
- Keep your phone reachable on the expected delivery day — most failed attempts happen because the rider cannot reach the recipient.
- Share a landmark with the rider if your address is hard to find; update it in the Flipkart app before dispatch where possible.
- For high-value items, record an unboxing video — it is the strongest evidence in a damage claim.
- Save the Ekart customer care number in your phone so you can call without hunting for it when a delivery goes wrong.
- Comparing couriers? See all courier tracking in India for one tool that tracks parcels across carriers, and our Flipkart order tracking guide for order-level help.
FAQs
What is the Ekart customer care number?
The Ekart customer care number is 1800 208 9898 (toll-free). An alternate toll-free line is 1800 208 1888, and the head office line is +91 80 6798 2222. You can also email cs@ekartcourier.com. Because Ekart is Flipkart’s logistics arm, these numbers connect through the shared Flipkart support system.
Is the Ekart customer care number toll-free?
Yes. 1800 208 9898 and 1800 208 1888 are toll-free numbers within India, so calling them costs nothing. The +91 80 6798 2222 Bengaluru line is a regular landline-format number, so standard call charges apply. Email support is always free.
I ordered on Flipkart. Should I call Ekart or Flipkart?
Contact Flipkart first. Open the Flipkart app, go to My Orders, select the order and tap Need Help — this routes your issue to the team managing your Ekart shipment, with chat or callback options. Call the Ekart customer care number directly only if the app route does not resolve your problem or the matter is urgent.
How do I track my Ekart parcel?
Find your Ekart AWB or tracking number on your Flipkart order page or dispatch SMS, then enter it on the tracking section of ekartlogistics.com. Our Ekart tracking guide explains every status so you know whether a delay is routine or worth reporting.
My Ekart parcel shows delivered but I received nothing. What should I do?
First check with family members, neighbours and your building security — parcels are often left with them. Then call 1800 208 9898 with your AWB number and ask support to verify the delivery record and proof of delivery. If the record cannot be explained, raise it through the Flipkart app and keep your tracking screenshots as evidence.