The Safexpress customer care number is 1800 113 113 — a toll-free helpline, so the call costs you nothing from anywhere in India. This number appears consistently across Safexpress’s own materials and major logistics directories, and we re-verified it against multiple independent sources in October 2026.
The support desk works from your waybill number, so always have it ready before you dial.
| Channel | Details |
|---|---|
| Customer care number (toll-free) | 1800 113 113 |
| customercare@safexpress.com | |
| Online contact form | Available on the contact page of safexpress.com |
| Official website | safexpress.com — tracking, branch locator and contact section |
| Head office | Safexpress Pvt. Ltd., 28, Sector 18, Udyog Vihar, Gurugram – 122015 |
| Branch offices | Thousands of branches across India; use the branch locator on safexpress.com for the one nearest you |
A word of caution before you search for help anywhere else: scammers frequently post fake “Safexpress helpline” numbers on random blogs and classified sites, then demand payment to “release” your parcel. Safexpress will never ask you to pay over the phone to get a delivery. Only ever dial 1800 113 113, email the official address above, or use the company’s own website.
Track Your Waybill Before You Call
Most Safexpress queries are answered by live tracking, so check this before picking up the phone. A Safexpress waybill (tracking) number is typically an 8, 9 or 12-digit number printed on your booking receipt or sent in the dispatch SMS. Enter it in the tracking section of safexpress.com and read the latest scan. Our Safexpress tracking guide explains the common statuses, so you can tell a routine transit hold from a real problem. If the status has not moved for more than two to three working days, or shows “delivered” when you received nothing, that is the moment to call the Safexpress customer care number.
What Safexpress Support Can Help With
- Delayed consignments — waybills stuck in transit or past the promised delivery date.
- Address corrections — fixing the delivery address, phone number or PIN code before dispatch.
- Delivery reattempts — scheduling another attempt or arranging collection from the branch.
- Marked delivered, not received — verifying the delivery record and proof-of-delivery details.
- Damaged or lost consignments — registering a claim with photos and the invoice.
- Payment and billing queries — To-Pay freight, invoice disputes and booking charges.
- New bookings — rates, service options and scheduling a pickup.
One thing to remember: Safexpress is primarily a business-to-business carrier. If a seller or brand shipped your consignment, they have an account-level relationship with Safexpress and can often escalate a stuck shipment faster than an individual receiver can — so loop the sender in as well.
Keep These Details Ready Before You Call the Safexpress Customer Care Number
Support staff can only act on a waybill number, so gathering these details first saves you a call-back:
- Your Safexpress waybill number (the courier number, not the seller’s order ID).
- The booking date and the branch where the consignment was booked.
- Sender and receiver names, mobile numbers and PIN codes.
- The registered mobile number of the person calling.
- Screenshots of the tracking page showing the problem status.
- For damage claims: photos of the consignment, the packaging and the invoice.
Best Times and Ways to Reach the Safexpress Customer Care Number
Phone support on 1800 113 113 is best for anything urgent — a waybill that has not moved for days, an address correction before dispatch, or a delivery that needs rescheduling. Call during weekday business hours for the shortest wait; calling the Safexpress customer care number on a weekend can also mean quieter queues. Email (customercare@safexpress.com) suits non-urgent issues and creates a written trail, which helps if you later escalate — always quote your waybill number in the subject line. The contact form on safexpress.com works the same way and routes to the same desk. For very local issues, visiting your nearest Safexpress branch in person with the waybill can resolve things on the spot.
Escalation: If Your Issue Is Not Resolved
If phone and email support do not resolve your case within a few working days, escalate in this order: (1) call the Safexpress customer care number again and ask for a reference number for your complaint, then follow up on that reference instead of starting over; (2) write to customercare@safexpress.com with your waybill number, tracking screenshots and a clear timeline, asking for a written resolution date; (3) ask the sender to escalate through their Safexpress account manager — business accounts carry more weight; (4) if the consignment is lost or damaged and neither party acts, file a consumer complaint on the National Consumer Helpline (1915) or the e-Daakhil portal with your evidence. Keep every email, reference number and photo — they are your proof.
Tips for a Smooth Delivery
- Write the correct PIN code and a working mobile number on every booking — most failed deliveries trace back to one of these.
- Keep your phone reachable on the expected delivery day so the branch can confirm your address.
- Note down the waybill number at the time of booking and photograph the receipt — receipts fade.
- Photograph the parcel before dispatch; it is the strongest evidence in a damage claim.
- Comparing carriers? See all courier tracking in India for one tool that tracks parcels across couriers.
FAQs
What is the Safexpress customer care number?
The Safexpress customer care number is 1800 113 113, a toll-free helpline available across India. You can also email customercare@safexpress.com or use the contact form on the official safexpress.com website.
Is the Safexpress customer care number toll-free?
Yes. 1800 113 113 is a toll-free number, so calling it from a mobile or landline anywhere in India costs you nothing. Beware of lookalike numbers posted on random websites — scammers use them to demand fake “delivery release” payments.
What is the Safexpress customer care email address?
The official email is customercare@safexpress.com. It suits non-urgent issues and creates a written record — always include your waybill number in the subject line and attach tracking screenshots.
How do I track my Safexpress consignment?
Find the waybill number on your booking receipt or dispatch SMS (usually 8, 9 or 12 digits) and enter it in the tracking section of safexpress.com. See our Safexpress tracking guide for a status-by-status explanation.
My consignment shows delivered but I did not receive it. What should I do?
First check with family, neighbours and your building security — parcels are often left with them. Then call the Safexpress customer care number with your waybill number and ask support to verify the delivery record and proof of delivery.