Gati tracking is the real-time shipment monitoring system of Allcargo Gati Limited, formerly Gati Limited, one of India’s oldest and most recognized logistics and express distribution companies established in 1989 in Hyderabad, Telangana, now a subsidiary of Allcargo Logistics Limited with revenue of Rs 20,072 crore (2.4 billion USD), that operates over 5,000 vehicles on a hub-and-spoke model with Express Distribution Centers and Warehouses across India, delivers to major cities and remote locations, and offers 24/7 tracking via WhatsApp, online portals, SMS, and email notifications.
Whether you are tracking a Gati Express consignment, a surface shipment, an air express delivery, an ecommerce order, or a cargo shipment, this complete guide covers every tracking number format, every method, every status meaning, all 2025 and 2026 updates, and every fix for common Gati tracking problems.
What Is Allcargo Gati?
Allcargo Gati Limited, formerly Gati Limited and earlier Gati-KWE, is one of India’s leading logistics and supply chain companies headquartered in Hyderabad, Telangana, established in 1989 by Mahendra Agarwal as India’s first express distribution company starting operations with same-day courier and distribution services between Chennai and Madurai. The company expanded to Hyderabad, Bengaluru, Chennai, and Hosur within its first year and has grown over three decades into a full-service logistics provider offering express distribution, supply chain management, warehousing, air freight, and ecommerce logistics services.
In 2020, Allcargo Logistics acquired a controlling stake in Gati. In October 2023, the company was officially renamed Allcargo Gati Limited. In June 2025, Allcargo Gati launched a 24-hour air delivery service to eight metro cities in India to strengthen its express logistics network. The company is listed on both the National Stock Exchange and Bombay Stock Exchange under BSE 532345.
| Detail | Information |
|---|---|
| Full Name | Allcargo Gati Limited |
| Former Names | Gati Limited, Gati-KWE |
| Established | 1989 |
| Founder | Mahendra Agarwal |
| Headquarters | Hyderabad, Telangana, India |
| Parent Company | Allcargo Logistics Limited |
| Parent Revenue | Rs 20,072 crore (USD 2.4 billion) |
| Stock Listing | NSE and BSE, code 532345 |
| Fleet | 5,000 plus vehicles |
| Network Model | Hub-and-spoke |
| Customer Care | 1860 123 4284 (within India) |
| International Care | +91 712 714 4282 |
| WhatsApp Genie | +91 7400012000, send Hi |
| Official Tracking | gati.com |
| 2025 Launch | 24-hour air express to 8 metro cities |
| 2026 Initiative | ONDC Open Network for Digital Commerce |
Gati Tracking Number Format: Docket Number and AWB
A Gati tracking number, also called a docket number, is the primary identifier used to track any Gati consignment throughout its delivery journey. The docket number is printed on your booking invoice, receipt, or booking confirmation and is the number you enter in the Gati tracking portal at gati.com.
| Format Type | Description | Where to Find |
|---|---|---|
| Docket Number | Alphanumeric, booking-specific | Invoice, receipt, or booking confirmation |
| AWB Number | Air Waybill for air express shipments | Air express booking confirmation |
| Tracking ID | Assigned by ecommerce platform | Marketplace order history or dispatch email |
Your Gati docket number is the most important tracking input. The docket number is on your invoice and receipt provided at the booking location. For ecommerce orders shipped by a seller via Gati, the tracking number is in the dispatch confirmation email or SMS and in the marketplace order details page.
If you do not have the docket number, contact Gati customer care at 1860 123 4284 from within India or +91 712 714 4282 from abroad, along with your sender and recipient details and the booking date.
How to Do Gati Tracking: All Methods
Method 1: Official Gati Website
Go to gati.com and find the Track by Docket option on the homepage. Enter your Gati docket number and click Track to view real-time shipment status, transit history, and estimated delivery date. The official website provides the most direct access to Gati’s logistics tracking database with data from every hub checkpoint on the consignment’s route.
Method 2: indiaposttrackings.com
Go to indiaposttrackings.com, enter your Gati docket number or AWB in the search bar, and click Track Now. Real-time Gati delivery status appears instantly with no login, no captcha, and no registration required. For Gati shipments that connect with India Post for delivery to PIN codes outside Gati’s direct network, indiaposttrackings.com tracks both carrier legs in a single unified timeline.
Method 3: WhatsApp Genie
Send Hi to the official Gati WhatsApp number at +91 7400012000 to connect with Genie, Gati’s automated WhatsApp assistant. After sending “Hi,” you can send your docket number to receive instant shipment status without opening a browser. WhatsApp tracking is available 24/7 and is one of Gati’s most convenient tracking channels.
Method 4: SMS Tracking
Gati sends automatic SMS updates to the sender’s and recipient’s registered mobile numbers at key delivery milestones. For proactive SMS status requests, contact Gati customer care at 1860 123 4284 and ask to activate SMS notifications for your docket number.
Method 5: Customer Care Phone
Call Gati at 1860 123 4284 from within India or +91 712 714 4282 for international callers. Have your docket number, sender details, recipient details, and booking date ready. Gati customer service operates 24/7 for tracking queries.
Method 6: Universal Tracking Platforms
Ship24, AfterShip, TrackingMore, 17TRACK, ParcelsApp, Synctrack, and indiaposttrackings.com all support Gati tracking. Allcargo Gati tracking is accessible on Synctrack alongside 500 plus other courier services worldwide. Enter your docket number on any of these platforms to check Gati status in real time without visiting the official website.
Gati Express and Surface Tracking
Gati Express distribution is the core service offering of Allcargo Gati Limited, providing faster delivery compared to traditional surface movement services through direct route connectivity across major Indian cities. Gati ensures that parcels, freight, and special cargo are delivered swiftly and securely across all major locations in India, with a robust infrastructure that includes over 5,000 vehicles and numerous Express Distribution Centers and Warehouses operating on an efficient hub-and-spoke model.
Express Surface Service: Gati Express Surface delivers consignments via road transport on direct routes between cities using the hub-and-spoke model. Express Surface is faster than standard surface transport because consignments are not transferred between multiple intermediary carriers. Tracking updates appear at each hub checkpoint with timestamps and location data.
Air Express Service: In June 2025, Allcargo Gati launched a 24-hour air delivery service to eight metro cities in India, aiming to strengthen its express logistics network. Air express consignments use AWB numbers and involve more frequent scanning events because they pass through defined airport facility checkpoints with precise departure and arrival scans. The 24-hour air service covers Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, and Ahmedabad.
eCommerce Logistics: Gati provides dedicated ecommerce logistics services for B2C and D2C brands, including forward delivery, reverse pickup, COD management, and electronic Proof of Delivery through its e-POD system.
| Service | Mode | Delivery Time | Best For |
|---|---|---|---|
| Express Distribution | Road, hub-and-spoke | 1 to 5 days | Business parcels and freight |
| Air Express 24-Hour | Air | 24 hours | 8 metro city urgent delivery |
| Surface Economy | Road | 3 to 7 days | Non-urgent freight |
| eCommerce Forward | Road and air | 2 to 5 days | B2C online orders |
| eCommerce Reverse | Road | 3 to 7 days | Returns pickup |
| Cargo | Road, rail, air | Varies | Heavy and bulk freight |
Gati KWE and Allcargo Gati Rebrand Tracking
Many users searching for Gati KWE tracking or Gati Limited tracking are looking for the same company. Gati-KWE was the name used during Gati’s partnership with KWE (Kintetsu World Express) which enhanced Gati’s global reach particularly in the Asia-Pacific region from 2007. In 2020, Allcargo Logistics acquired a controlling stake in Gati, and in October 2023 the company was officially renamed Allcargo Gati Limited.
All docket numbers issued under the Gati-KWE and Gati Limited branding continue to work on the current Allcargo Gati tracking system at gati.com. If you have an older Gati-KWE docket number and cannot find results on the current website, contact customer care at 1860 123 4284 with the docket number and original booking date.
In 2026, Allcargo Gati joined the government-backed Open Network for Digital Commerce (ONDC) to enhance digital last-mile connectivity. Allcargo Gati is also rolling out 1,700 plus rebranded vehicles with alternate fuel solutions for first and last-mile delivery as part of its 2026 sustainability and infrastructure investment plan.
Gati Tracking Status Meanings
Every scan event in Gati’s tracking system corresponds to a specific delivery stage. Here is what every Gati tracking status means:
| Gati Status | Plain English Meaning |
|---|---|
| Docket Created | Booking registered, consignment not yet collected |
| Picked Up | Gati collected the consignment from the sender’s address |
| In Transit | Consignment actively moving between Gati hubs |
| Arrived at Hub | Consignment reached a Gati Express Distribution Center |
| Dispatched from Hub | Consignment left the hub toward the destination center |
| Arrived at Destination Center | Consignment at the Gati center serving the delivery area |
| Out for Delivery | Gati delivery agent carrying consignment for same-day delivery |
| Delivered | Consignment successfully delivered with e-POD confirmed |
| Delivery Attempted | Agent visited but no one was available |
| Held at Center | Consignment at Gati center for self-collection |
| Misrouted | Consignment sent to wrong hub, being rerouted |
| Return Initiated | Consignment being returned to sender |
Out for Delivery explained: When Gati tracking shows Out for Delivery, a Gati delivery agent is on their route with your consignment. Gati uses electronic Proof of Delivery (e-POD) which records digital confirmation of delivery, making it easy to verify and dispute any delivery discrepancy. Delivery happens during standard working hours, typically between 9 AM and 7 PM on working days.
e-POD explained: Gati’s e-POD system generates an electronic Proof of Delivery at the time of successful delivery. The e-POD includes the recipient’s name, signature, and timestamp. For B2B clients, e-POD reduces invoice disputes and provides verifiable delivery confirmation. Access the e-POD for your consignment through the Gati tracking portal at gati.com.
Gati Tracking Coverage Across India
Gati delivers to major cities and remote locations across India through its hub-and-spoke model with Express Distribution Centers and Warehouses and a fleet of over 5,000 vehicles. Gati’s origins in South India mean its strongest coverage is in Chennai, Hyderabad, and Bengaluru, the three cities where the company began operations in 1989. North India coverage includes Delhi, Noida, Gurgaon, Jaipur, Lucknow, and Chandigarh. West India hubs serve Mumbai, Pune, and Ahmedabad. East India coverage includes Kolkata and Bhubaneswar.
For remote locations, Gati uses its surface network to reach areas outside direct air express coverage. The 2025 launch of 24-hour air delivery to eight metro cities significantly improves same-day coverage for Allcargo Gati Air Express shipments in Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, and Ahmedabad.
Delivery timeline by service:
| Destination | Air Express | Express Surface | Economy |
|---|---|---|---|
| 8 metros (Air) | 24 hours | Not applicable | Not applicable |
| Metro to metro | 1 to 2 days | 2 to 4 days | 4 to 7 days |
| Metro to Tier-2 | Not available | 2 to 5 days | 5 to 7 days |
| Remote and rural | Not available | 5 to 9 days | 7 to 12 days |
Gati eCommerce Tracking for Sellers and Buyers
Allcargo Gati provides dedicated ecommerce logistics services for online sellers, D2C brands, and marketplace merchants. Advanced tracking systems keep senders and recipients updated with 24/7 real-time tracking and customer support via WhatsApp, online platforms, SMS, and email notifications, ensuring all parties are always informed about their shipment status.
Digital convenience through e-billing and electronic Proof of Delivery (e-POD) streamlines the logistics process for ecommerce businesses. The e-POD system provides sellers with verifiable delivery confirmation, reducing WISMO (Where Is My Order) customer service tickets and supporting dispute resolution with buyers.
Allcargo Gati joined the ONDC (Open Network for Digital Commerce) in 2026, making its express distribution services accessible to thousands of small ecommerce sellers on India’s government-backed digital commerce network without requiring direct integration with Gati’s enterprise API.
For B2B clients, Allcargo Gati has received the Best Use of Technology in Logistics award and the Top Supply Chain Provider recognition. Gati’s CIO G.S. Ravi Kumar was honored with the CIO Hall of Fame Award for developing a cost-effective mobile solution to streamline the tracking and handling of packages at distribution centers, improving accuracy and operational efficiency.
Gati Tracking Not Updating
Gati tracking stops updating for reasons ranging from routine operational gaps to situations that require action.
Normal gaps that need no action:
Between Docket Created and Picked Up, a gap of 12 to 24 hours is normal while pickup is scheduled. Between Arrived at Hub and Dispatched from Hub, a gap of several hours to one working day is normal during sorting. During major Indian festivals, Diwali, Eid, Republic Day, and peak ecommerce seasons, scan delays of 24 to 48 hours are common across Gati’s network. New docket numbers may take 12 to 24 hours to activate in the tracking system after booking.
Problems that need your action:
Misrouted status means the consignment went to the wrong hub and is being rerouted. This adds 1 to 2 days to the delivery timeline but is corrected automatically. No action is needed beyond monitoring tracking. Held at Center for more than 3 days means visiting the nearest Gati Express Distribution Center or calling 1860 123 4284 with the docket number. No tracking update for more than 7 working days after Picked Up is abnormal and requires a customer care inquiry.
Step by step when Gati tracking is stuck:
- Confirm the docket number is complete and correctly entered without extra spaces
- Try WhatsApp Genie at +91 7400012000 by sending Hi and then your docket number
- Enter the docket number on indiaposttrackings.com to check if any connected carrier has newer data
- Call 1860 123 4284 from within India or +91 712 714 4282 from abroad with the docket number and booking date
- For ecommerce orders, contact the seller to raise an internal inquiry with Gati through their business account
Gati Tracking vs India Post
Many Indian businesses and individuals compare Gati and India Post for logistics and courier decisions. Here is an honest comparison:
| Feature | Allcargo Gati | India Post |
|---|---|---|
| Founded | 1989 | 1854 |
| Type | Private, public company | Government department |
| Parent | Allcargo Logistics, Rs 20,072 crore revenue | Ministry of Communications |
| Fleet | 5,000 plus vehicles | Mixed fleet |
| Network | Hub-and-spoke EDCs | 1,55,000 post offices |
| Tracking Number | Docket number, alphanumeric | 13-character consignment number |
| Air Express | 24-hour to 8 metros (2025 launch) | 24 Speed Post, 6 metros |
| WhatsApp Tracking | +91 7400012000 Genie | Not available |
| e-POD | Yes | No |
| eCommerce | Yes, forward and reverse | Express Parcel, limited reverse |
| B2B Focus | Strong | Mixed B2B and B2C |
| International | Via Allcargo global network | EMS 100 plus countries |
For India Post consignments, indiaposttrackings.com provides the fastest captcha-free tracking. For Gati shipments, the same platform supports Gati tracking alongside India Post and international carriers in one unified interface.
Final Thoughts
Gati tracking gives every sender and recipient complete visibility over their Allcargo Gati consignment from the first hub scan through express distribution to electronic delivery confirmation. Knowing the docket number format, using WhatsApp Genie at +91 7400012000 for instant status updates, understanding what e-POD means, and recognizing normal scan gaps remove all uncertainty from any Gati shipment. For tracking Allcargo Gati alongside India Post consignments and international carriers in one unified place, indiaposttrackings.com provides free multi-carrier tracking with no login or captcha required.
Frequently Asked Questions
What is Gati tracking?
Gati tracking is the real-time shipment monitoring system of Allcargo Gati Limited, formerly Gati Limited, one of India’s oldest express logistics companies established in 1989 in Hyderabad and now a subsidiary of Allcargo Logistics Limited with Rs 20,072 crore parent revenue, that lets senders and recipients follow any consignment from pickup through hub-and-spoke transit to door delivery using a unique docket number.
How do I track my Gati shipment?
Go to gati.com and enter your docket number in the Track by Docket field. You can also send Hi to WhatsApp Genie at +91 7400012000, then send your docket number for instant status; call 1860 123 4284; or enter the docket number on indiaposttrackings.com for no-login instant tracking alongside other carriers.
What is the Gati docket number?
The Gati docket number is the primary tracking identifier for every Gati consignment, printed on your booking invoice, receipt, or booking confirmation. It is an alphanumeric code assigned at the time of booking and is the only input accepted on gati.com for consignment tracking.
What is Allcargo Gati? Is it the same as Gati?
Allcargo Gati is the current official name of the company formerly known as Gati Limited and Gati-KWE. In October 2023, after Allcargo Logistics acquired a controlling stake in 2020, the company was officially renamed Allcargo Gati Limited. All docket numbers from Gati, Gati-KWE, and Allcargo Gati work on the same tracking system at gati.com.
Why is my Gati tracking not updating?
Normal scan gaps of 12 to 24 hours are expected between Gati hub checkpoints. During major Indian festivals and peak seasons, delays of 24 to 48 hours are common. If your consignment shows as Misrouted, no action is needed, as Gati automatically reroutes it with a 1- to 2-day delay. If no update appears within 7 working days after pickup, call 1860 123 4284.
What is Allcargo Gati Air Express?
Allcargo Gati Air Express is the company’s premium air courier service, which launched a 24-hour delivery commitment across eight metro cities in India in June 2025. The eight cities covered are Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, and Ahmedabad. Air Express shipments use AWB numbers and include more frequent tracking scan events than surface shipments.
What is e-POD in Gati tracking?
e-POD stands for electronic Proof of Delivery, a digital delivery confirmation system used by Allcargo Gati that records the recipient’s name, signature, and a timestamp at the moment of successful delivery. The e-POD is accessible via the Gati tracking portal and provides verifiable evidence of delivery for both senders and recipients.
How do I contact Gati customer care?
Call 1860 123 4284 from within India or +91 712 714 4282 for international callers. Send Hi to WhatsApp Genie at +91 7400012000 for automated 24/7 support. Customer service is available around the clock for tracking queries.
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