The Shree Balaji courier customer care number is the direct line for resolving delayed consignments, missed pickups and booking queries with Shree Balaji Courier Services, the New Delhi-based courier company operating since 1990 from its Connaught Place office. As a smaller regional operator rather than a national giant, Shree Balaji handles most support directly through its head office team, which is why having the correct Shree Balaji courier customer care number matters — calling the wrong “Balaji” company is one of the most common mistakes customers make. This guide gives you the verified contact numbers, the official email addresses, the best times to call, how a support call works, and how to escalate a complaint if the first contact does not fix the problem.
Shree Balaji Courier Customer Care Number and Contact Details
Keep these official contact details saved — they come from the company’s own published contact page:
- Customer care numbers: +91 9711745389 / +91 8929607603
- Email: shreebalajicp01@gmail.com (also listed: sanjay91fm@gmail.com)
- Office address: 30 A, Churi Market, Pracheen Hanuman Mandir, Connaught Place, New Delhi – 110001
- Working hours: 10:00 AM – 8:00 PM, Monday to Saturday
- Official website: shreebalajicourier.godaddysites.com, with service listings and a WhatsApp contact option
Important: do not confuse Shree Balaji Courier Services with “Balaji Courier & Cargo”, a different company with its own numbers and website. Always verify you are dialling the Shree Balaji courier customer care number above — the New Delhi Connaught Place office — before sharing consignment details with anyone. If a number you find online does not match these, treat it as unverified.
What to Keep Ready Before Calling
Support calls with a smaller courier team go much faster when you have everything to hand before dialling the Shree Balaji courier customer care number:
- Consignment or booking number: printed on the booking receipt — the first thing the team will ask for.
- Booking date and destination city: helps locate the shipment if the receipt details are unclear.
- Sender and receiver names and phone numbers: used to verify the booking and arrange re-delivery.
- Payment details: for COD or prepaid bookings, keep the amount and payment proof ready.
- Earlier reference IDs: if you are following up on a previous complaint, quoting it avoids starting over.
Because the support team is small, call during working hours (10 AM – 8 PM, Monday to Saturday) rather than late at night. If nobody picks up on the first try, wait fifteen minutes and redial — or send a WhatsApp message through the number on the official website, which the team also monitors.
Best Times to Call the Shree Balaji Courier Customer Care Number
With a compact support desk, timing your call to the Shree Balaji courier customer care number matters even more than with the big national carriers:
- Late morning (11 AM – 1 PM): usually the best window — the morning dispatch rush is over and the team is at the desk.
- Early afternoon (2–4 PM): generally reachable, though staff may be out coordinating pickups.
- Avoid early mornings and after 6 PM: the team is handling physical dispatch and delivery operations at these times.
- Avoid Mondays: weekend backlog queries make Mondays the busiest day of the week.
If the phone goes unanswered, email is a reliable backup. Write to shreebalajicp01@gmail.com with the subject line “Consignment <your number> — <brief issue>”, include the consignment number, booking date, both addresses and your phone number in the body. For tracking-related questions, check our Shree Balaji Courier tracking guide first — many status questions are answered there without needing a call.
How a Shree Balaji Support Call Works
Shree Balaji Courier Services runs a lean operation, so there is no long automated menu — a call to the Shree Balaji courier customer care number typically goes straight to a team member. Here is how to make it count:
- Introduce the booking first: start with your consignment number, booking date and destination — for example, “I booked a parcel on the 12th to Jaipur, consignment number…” — before describing the problem.
- State the issue in one sentence: “The parcel was due yesterday and the status has not updated” is clearer than a long story.
- Ask what happens next: get a specific commitment — “Will it go out on tomorrow’s dispatch?” — and the name of the person you spoke to.
- Note the promised timeline: write down the date and what was promised; small teams resolve well but rely on you to follow up.
For branch-level issues, ask the person on the phone for the direct number of the handling branch rather than routing everything through head office. Local branch staff can physically check whether your parcel is sitting in their godown — something a phone agent cannot do remotely.
Email vs Phone: Which Channel to Use
The Shree Balaji courier customer care number is best for anything urgent, while email suits issues that need a written trail:
- Call for: same-day delivery queries, missed pickups, address corrections, and any shipment that is time-critical.
- Email for: billing disputes, damaged-goods claims with photo evidence, refund requests, and complaints you may need to escalate.
- WhatsApp as a middle option: the official website lists a WhatsApp contact — useful for sending photos of receipts or damaged packaging quickly.
When emailing, attach photos of the receipt and any damaged packaging from the first message — claims move noticeably faster with evidence. If you are comparing carriers before booking, our complete courier tracking hub and the India Post customer care number guide can help you weigh your options.
How to Escalate a Shree Balaji Courier Complaint
If the first contact on the Shree Balaji courier customer care number does not resolve your issue, escalate step by step:
- Get a commitment in writing: after the call, send an email to shreebalajicp01@gmail.com summarising what was promised and by whom.
- Follow up on the deadline: if the promised date passes, call again quoting your earlier conversation — reference the date, the name and the commitment.
- Ask for the owner or manager: in a small company, the decision-maker is reachable — politely ask to speak with the proprietor or branch manager.
- Visit the office: the Connaught Place office accepts walk-in customers during working hours; an in-person visit with your receipt often resolves what phone calls cannot.
- Consumer forum: as a last resort for unresolved loss or damage claims, India’s consumer grievance portals accept courier complaints with your email trail as evidence.
Escalation works best when every step is documented. Keep a simple log: date, the name of the person you spoke to, and what was promised. A clean timeline turns a vague complaint into a case the team can act on.
FAQs
What is the Shree Balaji courier customer care number?
The official Shree Balaji courier customer care number is +91 9711745389 / +91 8929607603, listed on the company’s official website. You can also email shreebalajicp01@gmail.com. The office works 10 AM – 8 PM, Monday to Saturday. Keep your consignment number ready before calling.
Is Shree Balaji Courier the same as Balaji Courier & Cargo?
No. They are different companies. Shree Balaji Courier Services is the New Delhi (Connaught Place) company covered in this guide, reachable on the Shree Balaji courier customer care number above. Always confirm which company handled your booking before calling, so your consignment details go to the right team.
How do I track my Shree Balaji Courier shipment before calling?
Contact the office on the Shree Balaji courier customer care number with your consignment number for the latest status, or read our Shree Balaji Courier tracking guide for how statuses and delivery timelines work.
What should I keep ready before calling the Shree Balaji courier customer care number?
Have your consignment number, booking date, destination city, sender and receiver names, and any earlier complaint reference. Call between 11 AM and 4 PM on working days for the best chance of reaching the team immediately.
How do I escalate a complaint with Shree Balaji Courier?
Follow up your call with an email to shreebalajicp01@gmail.com summarising the commitment, ask to speak with the proprietor or branch manager if the deadline passes, or visit the Connaught Place office in person with your receipt. Keep a dated log of every interaction as evidence.