If you received a parcel through Ecom Express last year and are now wondering whether the company still operates or what changed after Delhivery acquired it in April 2025, you are not alone. Ecom Express Private Limited was one of India’s top three e-commerce logistics providers from 2012 to 2025, serving Amazon, Flipkart, Meesho, Nykaa, and hundreds of D2C brands across 27,000 plus PIN codes. This article explains what E-com Express is, how its delivery and tracking system works, what the Delhivery acquisition means for existing shipments, how to contact support, and which courier services sellers who used E-com Express have replaced it with.
What Is Ecom Express?
Ecom Express Private Limited is a technology-enabled end-to-end ecommerce logistics company established in 2012 by T.A. Krishnan and a group of experienced Indian logistics professionals, headquartered at Kapashera, New Delhi, that grew over 13 years into one of India’s top three third-party logistics providers before being acquired by Delhivery in April 2025 for approximately 164.54 million USD in its final funding round, bringing its total funding raised to 524.34 million USD from investors including Warburg Pincus.
At its peak, E-com Express operated across 29 states and union territories, covered 27,000 plus PIN codes, employed over 19,000 people, operated 58 hubs, 20 fulfillment centers, and 2,500 branches, delivered to 2,400 plus cities, worked 7 days a week including Sundays and holidays, and handled parcels for Amazon India, Flipkart, Meesho, Nykaa, Snapdeal, Paytm, Jabong, Naaptol, Limeroad, and hundreds of D2C brands. The company’s deep reach strategy covered over 95 percent of India’s population, reaching 1.2 billion individuals.
| Detail | Information |
|---|---|
| Full Name | Ecom Express Private Limited |
| Founded | 2012 |
| Founder | T.A. Krishnan |
| Headquarters | Kapashera, New Delhi 110037 |
| Acquired By | Delhivery |
| Acquisition Date | April 2025 |
| Total Funding Raised | USD 524.34 million |
| Key Investors | Delhivery, Warburg Pincus |
| Peak Employees | 19,000 plus |
| Peak Hubs | 58 |
| Peak PIN Codes | 27,000 plus |
| Peak States | 29 |
| Official Website | ecomexpress.in |
| Customer Care | +91 8376 888888 |
Ecom Express Tracking: How to Track Your Shipment
Ecom Express tracking uses a 12-digit numeric AWB number as the primary shipment identifier. Whether you are tracking an existing pre-acquisition shipment or a Delhivery-absorbed E-com Express consignment, here is how to check your parcel status.
Track on indiaposttrackings.com
Go to indiaposttrackings.com, enter your 12-digit Ecom Express AWB number in the search bar, and click Track Now. Real-time status appears instantly with no login, no captcha, and no registration required. This is the most reliable method for obtaining E-com Express AWB numbers, both before and after the Delhivery acquisition period.
Track on the official Ecom Express website
Go to ecomexpress.in, enter your AWB number in the Track Shipment section, and click Track. Post-acquisition operations continue through ecomexpress.in for consignments processed before and during the transition period.
Track via customer care
Call +91 8376 888888 with your AWB number, order date, and delivery address for agent-assisted tracking. This is the best method for shipments that return no result on the website due to the transition period.
Track on universal platforms
Ship24, AfterShip, 17TRACK, TrackingMore, ParcelsApp, and indiaposttrackings.com all support Ecom Express AWB tracking. If the official website returns no result for an older AWB, try indiaposttrackings.com or 17TRACK which maintain broader historical tracking archives.
Ecom Express and Delhivery: What the Acquisition Means
In April 2025, Delhivery acquired Ecom Express in a transaction that brought Ecom Express’s 27,000 plus PIN code network, fulfillment centers, and operational infrastructure under Delhivery’s ownership. This is one of the most significant consolidation events in India’s ecommerce logistics sector.
For buyers who received E-com Express shipments: Your AWB numbers remain valid and trackable. Consignments dispatched before and during the acquisition continue to move through the existing infrastructure which is being integrated into Delhivery’s network.
For sellers who used Ecom Express: The acquisition means Ecom Express, as an independent logistics vendor, no longer operates in the same way. Sellers who relied on E-com Express for e-commerce fulfillment are transitioning to Delhivery, which now incorporates E-com Express’s network capacity, or to alternative carriers including Xpressbees, Shadowfax, and DTDC.
For anyone searching for Ecom Express status: Direct your tracking queries to ecomexpress.in or indiaposttrackings.com. For service continuity queries as a seller, contact Delhivery directly at delhivery.com.
The acquisition reflects a broader consolidation trend in India’s logistics sector, where profitability pressures and intense competition between Delhivery, Xpressbees, Shadowfax, and eKart led smaller players to merge or be absorbed.
Ecom Express Services: What the Company Offers
Understanding what Ecom Express offered helps sellers evaluate whether Delhivery or another carrier is the right replacement. E-com Express was a logistics and delivery services platform used to manage parcel pickup, line-haul, last-mile delivery, and returns for e-commerce shipments in India, supporting shipper onboarding, shipment booking, tracking, delivery execution, and cash-on-delivery and returns workflows.
Express Forward Delivery: Door-to-door delivery of e-commerce parcels across 27,000 plus PIN codes within 24 to 72 hours. COD collection with settlement to seller accounts. Sunday and holiday delivery included. Full real-time tracking from pickup to delivery confirmation.
Reverse Logistics and Returns: Returns management, first-mile pickup, processing, and return-to-origin delivery for ecommerce returns. One of Ecom Express’s competitive strengths was its reverse logistics capability, which reduced return processing time for Amazon, Nykaa, and fashion ecommerce brands.
Try and Buy: A shopper-friendly exchange service where the delivery agent waits at the doorstep while the buyer inspects the product. If the buyer returns it, the agent collects immediately, eliminating the need for a separate return pickup booking.
Switch Deliveries: An exchange service in which a replacement product is delivered at the same time the original is collected, handled in accordance with the seller’s exchange policy.
Ecom Fulfillment Services (EFS): Warehousing and fulfillment centers in Bengaluru, Bhiwandi, Bilaspur, Chennai, Cochin, Delhi-NCR, Goa, Guwahati, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Nagpur, Patna, Pune, Siliguri, Wazirpur, and Zirakpur. Sellers stored inventory at EFS locations for faster regional fulfillment.
EXS Lead Service: Ecom Express’s dedicated enterprise service line for large ecommerce marketplaces, D2C brands, and high-volume sellers needing customized SLA delivery commitments, dedicated account management, and integrated API tracking.
| Service | Purpose | Status Post Acquisition |
|---|---|---|
| Express Forward Delivery | B2C parcel delivery | Absorbed into Delhivery |
| Reverse Logistics | Returns management | Absorbed into Delhivery |
| Try and Buy | Doorstep inspection and return | Absorbed into Delhivery |
| Switch Deliveries | Exchange at doorstep | Absorbed into Delhivery |
| EFS Fulfillment Centers | Warehousing and fulfillment | Under Delhivery management |
| EXS Enterprise | Large seller service line | Contact Delhivery |
Ecom Express Tracking Status Meanings
Every Ecom Express tracking status corresponds to a specific stage. These statuses appear on both the E-com Express website and on indiaposttrackings.com for historical and in-transit shipments.
| Status | Plain English Meaning |
|---|---|
| Shipment Created | AWB generated, parcel not yet collected |
| Picked Up | Ecom Express collected the parcel from the seller |
| In Transit | Parcel moving between Ecom Express hubs |
| Reached Hub | Parcel arrived at an E-com Express sorting hub |
| Out for Delivery | Agent carrying the parcel for today’s delivery |
| Delivered | Successfully delivered and confirmed |
| Delivery Attempted | Agent visited but no one was available |
| RTO Initiated | Return to Origin after multiple failed attempts |
| RTO Delivered | Parcel returned to seller warehouse |
| Reverse Pickup Done | Return collected from buyer address |
| Try and Buy | Agent waiting at doorstep for inspection decision |
Out for Delivery explained: When Ecom Express tracking shows Out for Delivery, a delivery agent is on their route. E-com Express delivered 7 days a week including Sundays and holidays, which was one of its standout competitive features. For post-acquisition shipments handled by Delhivery, the same Sunday delivery commitment continues through Delhivery’s operational infrastructure.
Ecom Express Coverage: 27,000 PIN Codes and 29 States
At its peak, Ecom Express operated across 29 states and 6 union territories, covering 2,700-plus towns and cities and reaching 27,000-plus PIN codes across India. The company’s deep-reach strategy enabled it to reach over 1.2 billion individuals, representing more than 95 percent of India’s population, making it one of the widest-coverage ecommerce delivery networks in the country.
EFS fulfillment center locations covered all major metro cities and regional industrial hubs, enabling same-day and next-day delivery within the metro areas where fulfillment centers were positioned. For PIN codes outside direct hub coverage, E-com Express used partner carrier networks to complete last-mile delivery.
Post-acquisition, Delhivery has incorporated Ecom Express’s network into its own coverage which already serves 18,000 plus PIN codes. The combined Delhivery-E-com Express network represents a significant expansion of Delhivery’s operational reach in areas where E-com Express had stronger historical coverage.
Ecom Express vs Delhivery, Xpressbees, and Blue Dart
For sellers evaluating post-Ecom Express logistics alternatives, here is a data-based comparison of the main options available in 2026:
| Feature | Ecom Express (Pre-Acquisition) | Delhivery | Xpressbees | Blue Dart |
|---|---|---|---|---|
| Status | Acquired by Delhivery April 2025 | Active, public company | Active, private | Active, DHL Group |
| PIN Codes | 27,000 plus | 18,000 plus (growing) | 19,000 plus | 56,000 locations |
| Daily Shipments | Not disclosed | 3.3 million plus | 3 million | Not disclosed |
| Sunday Delivery | Yes | Yes | Yes | Not standard |
| Reverse Logistics | Full capability | Full capability | Full capability | Limited |
| Try and Buy | Yes | Yes via acquisition | Limited | Not available |
| COD | Yes, T plus 7 settlement | Yes, T plus 4 to T plus 7 | Yes | Limited |
| Fulfillment Centers | 20 | 85 plus | Yes | 85 warehouses |
| Best For | Was best for mid-size ecommerce | Large scale ecommerce | Mid-size ecommerce | Premium and express |
For sellers who used Ecom Express and are now looking for alternatives, Delhivery is the natural transition given the acquisition. Xpressbees is the strongest alternative for sellers in the mid-size ecommerce segment who want competitive pricing and wide PIN code coverage. Blue Dart is the best alternative for sellers shipping high-value items requiring premium express handling.
Ecom Express Customer Care and Support
For existing shipments or queries related to Ecom Express, here are the contact channels:
| Contact Method | Details | Best For |
|---|---|---|
| Phone | +91 8376 888888 | Tracking queries and complaints |
| Official Website | ecomexpress.in | AWB tracking and contact forms |
| Post-Acquisition Queries | delhivery.com | Seller account transitions |
For shipments dispatched before the April 2025 acquisition that show no tracking result, call +91 8376 888888 with the AWB number and original booking date. For seller account transitions and new logistics partnerships, contact Delhivery directly through delhivery.com.
Ecom Express Tracking Not Working: Common Fixes
AWB returns no result: If your E-com Express AWB returns no result on ecomexpress.in, try the same number on indiaposttrackings.com or 17TRACK which maintain broader historical carrier data archives. For shipments processed during the acquisition transition period in April to June 2025, tracking data may have migrated to Delhivery’s system. Try entering the same AWB on delhivery.com.
Status not updating: Shipments in transit may not update every hour. Check again after 4 to 6 hours for in-transit shipments. Post-acquisition, the frequency of scan events depends on whether the consignment is handled by the legacy Ecom Express infrastructure or the newly integrated Delhivery systems.
RTO without delivery attempt: If Ecom Express tracking shows RTO Initiated but you believe delivery was not genuinely attempted, call +91 8376 888888 immediately and raise a formal investigation. Contact the seller simultaneously and ask them to raise an inquiry through their seller account.
Parcel delivered but not received: Call +91 8376 888888 with your AWB number and delivery address. Request the delivery confirmation record including the recipient name and proof of delivery. Contact the seller for a replacement or refund if delivery cannot be confirmed to your address.
Final Thoughts
Ecom Express spent 13 years building one of India’s widest ecommerce delivery networks before the Delhivery acquisition in April 2025 reshaped India’s logistics landscape. For buyers who received Ecom Express shipments during that era, the AWB numbers remain trackable on ecomexpress.in and on indiaposttrackings.com. For sellers evaluating their next logistics partner now that E-com Express no longer operates independently, Delhivery, Xpressbees, and Blue Dart are the strongest alternatives depending on your delivery volume, PIN code requirements, and product type. For tracking any E-com Express or Delhivery consignment alongside India Post and international carrier shipments in one unified place, indiaposttrackings.com gives you free multi-carrier tracking with no login required.
Frequently Asked Questions
What is Ecom Express?
Ecom Express Private Limited is a technology-enabled ecommerce logistics company founded in 2012 in New Delhi by T.A. Krishnan that grew into one of India’s top three third-party logistics providers before being acquired by Delhivery in April 2025. At its peak, it operated across 29 states, 27,000+ PIN codes, and 2,400+ cities, with 19,000+ employees, serving Amazon, Flipkart, Meesho, Nykaa, and hundreds of D2C brands.
Is Ecom Express still operating in 2026?
Ecom Express was acquired by Delhivery in April 2025. The ecomexpress.in website continues to operate for tracking existing shipments. As an independent logistics vendor for new seller accounts, Ecom Express no longer operates independently of Delhivery. Sellers who used Ecom Express are transitioning to Delhivery or alternative carriers.
How do I track an Ecom Express shipment?
Enter your 12-digit Ecom Express AWB number on ecomexpress.in or on indiaposttrackings.com for instant real-time status. If the official website returns no result, try indiaposttrackings.com or call +91 8376 888888 with your AWB number and booking date. Universal trackers like 17TRACK and Ship24 also support historical AWB tracking for Ecom Express.
Who acquired Ecom Express?
Delhivery acquired Ecom Express in April 2025. The acquisition brought Ecom Express’s 27,000 plus PIN code network and operational infrastructure under Delhivery’s ownership, making it one of the largest logistics consolidation transactions in India’s ecommerce sector history.
What is the Ecom Express tracking number format?
An Ecom Express tracking number, also called an AWB (airway bill) number, is typically 12 digits long and purely numeric. Find it in your order confirmation email or SMS, on the shipping label attached to your parcel, or in your marketplace order history once the seller marks the order as dispatched.
What are the best Ecom Express alternatives for sellers in 2026?
Delhivery is the most natural alternative, given the acquisition, and it inherits Ecom Express’s network coverage. Xpressbees is the strongest independent alternative for mid-size ecommerce sellers needing 19,000 plus PIN code coverage and competitive pricing. Blue Dart is best for premium high-value shipments requiring express handling and superior reliability.
Does Ecom Express deliver on Sundays?
Yes. Ecom Express delivered seven days a week including Sundays and public holidays, which was one of its most valued features. Post-acquisition, Delhivery also delivers on Sundays in most service areas, maintaining the seven-day delivery capability for consignments now handled through the integrated network.
What happened to Ecom Express sellers after the acquisition?
Ecom Express sellers are transitioning their logistics partnerships to Delhivery through account migration processes, or moving to alternative carriers including Xpressbees, Shadowfax, and DTDC. For seller account transition queries, contact Delhivery directly at delhivery.com. For shipment issues from the transition period, call +91 8376 888888.
Read Also: Ecom Tracking: Your Complete Guide to Ecom Express Shipment Status in India